Official Sony Master Series Z9F 75/65” Owners Thread (2018/2019) - Page 232 - AVS Forum | Home Theater Discussions And Reviews
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post #6931 of 6970 Old 05-19-2020, 08:12 PM
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Originally Posted by AdamRB View Post
What about the built in Netflix App listing content as Atmos? The built in one is showing Dolby Digital Plus. The Apple TV one is showing Atmos. Same content. This was just very confusing to me.
No I get Atmos with Netflix.

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2018 Sony LCD Master Series Calibration Thread
Sony XBR-75Z9F, Vizio M50-E1, Pioneer Kuro 5020, Marantz SR6013, AppleTV-4K, XBox One & (X), NVIDIA SHIELD.v1, FireTV 4K-HDR, HDHR Connects, QNAP 431+
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post #6932 of 6970 Old 05-19-2020, 08:44 PM
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Quote:
Originally Posted by AdamRB View Post
HDMI 3: Enhanced
Speakers: Audio System
I have tried with Audio system prioritization on and off. I have tried with sound mode sync on and off. Currently both off.
A/V Sync: Have tried with it on and off. Currently off.
eARC: Auto
Digital Audio out: Auto 1
Dolby Digital Plus output: Dolby Digital Plus
Pass through mode: On


Interestingly enough the IMAX DTS just started working after the millionth soft reset. Netflix and Disney Plus are still showing DD+ DDSuround and not Atmos from the built in apps even on shows that should have Atmos. At least I feel confident that the HDMI port is not defective since it is passing IMAX. I just don't understand why its behaving so glitchy.
Exact same issue I posted about a few weeks ago. Only workaround was to disable "Pass through mode" and for the limited number of IMAX enhanced movies on Privilege 4K that used DTS, I just need to watch in DD+ or go through the reboot dance.
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post #6933 of 6970 Old 05-19-2020, 08:45 PM
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Originally Posted by shoman94 View Post
No I get Atmos with Netflix.

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Same. Atmos with Netflix even with "Pass through mode" disabled, so something is borked in the eARC and bitstream support.
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post #6934 of 6970 Old 05-20-2020, 12:19 AM
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I guess I could have been more clear, when I say I saw improvements it was with how the TV handles coming out of black.


I saw the audio issues improve but I was still having issues which reported. I haven't seen any issues since the latest release.

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Oh okay. Thanks for the clarification! I can't say I've noticed a huge difference in PQ, but that's a good thing as I was quite happy with how they were; if black performance is even better, great. As I said, I'll be curious if you recalibrate if you see much of a difference.

Re the audio issues, still having SOME unfortunately, but some things also *might* be better. I have lost audio to the built-in apps, but so far, turning the receiver off and back on seems to fix it. (Before, sometimes that wouldn't - it hasn't been long enough yet to know for sure at this point).
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post #6935 of 6970 Old 05-20-2020, 12:30 PM
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True, but it may fix his problem with the remote and volume control.
So here is an update:

I did a factory reset - and the volume key press has started to function correctly. Yay!

Then I went to reload my apps on it..... I am using the Button Mapper.... It comes that after I installed this one, the volume key issue has came back.

At least I know is not the TV. Now I need to decide whether I can live without this Button Mapper app, or shall I try to get it to not interfere with my Volume Keys
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post #6936 of 6970 Old 05-20-2020, 12:45 PM
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Quote:
Originally Posted by neil0311 View Post
Quote:
Originally Posted by AdamRB View Post
HDMI 3: Enhanced
Speakers: Audio System
I have tried with Audio system prioritization on and off. I have tried with sound mode sync on and off. Currently both off.
A/V Sync: Have tried with it on and off. Currently off.
eARC: Auto
Digital Audio out: Auto 1
Dolby Digital Plus output: Dolby Digital Plus
Pass through mode: On


Interestingly enough the IMAX DTS just started working after the millionth soft reset. Netflix and Disney Plus are still showing DD+ DDSuround and not Atmos from the built in apps even on shows that should have Atmos. At least I feel confident that the HDMI port is not defective since it is passing IMAX. I just don't understand why its behaving so glitchy.
Exact same issue I posted about a few weeks ago. Only workaround was to disable "Pass through mode" and for the limited number of IMAX enhanced movies on Privilege 4K that used DTS, I just need to watch in DD+ or go through the reboot dance.

So tried disabling pass through mode and it didn’t work. Did a factory reset as well with no difference. Denon X4500H receiver shows Dolby Digital Plus as the format it receives over the app when I check out the input from every Atmos movie over the built in apps including Netflix and Vudu. The 4K Priv app does pass IMAX DTS when pass through is enabled. Since that works it makes me think the port isn’t defective. I just don’t get why it won’t output Atmos instead of DD+.
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post #6937 of 6970 Old 05-20-2020, 04:36 PM
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So tried disabling pass through mode and it didn’t work. Did a factory reset as well with no difference. Denon X4500H receiver shows Dolby Digital Plus as the format it receives over the app when I check out the input from every Atmos movie over the built in apps including Netflix and Vudu. The 4K Priv app does pass IMAX DTS when pass through is enabled. Since that works it makes me think the port isn’t defective. I just don’t get why it won’t output Atmos instead of DD+.

Are you sure you aren't getting ATMOS? Your Z9F sends ATMOS inside a DD+ wrapper when the internal Apps are used, which is why your Denon is showing DD+ on the display. Your Denon should then open the DD+ wrapper and give you ATMOS sound, it is the lossy version but ATMOS nonetheless.

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post #6938 of 6970 Old 05-21-2020, 10:24 AM
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A report this morning on another AVS thread about eARC and a Denon receiver using new firmware package v6.4738, which was first reported here by @wmn . @D-Nice reported that this firmware ships on the new A8H OLEDs, and will install on A9F and A9G OLEDs with 2018/2019 X1 Ultimate chipsets (the same as the Z9F).

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Originally Posted by UltraHD enthusiast View Post
Just today I received my 65" A8H from Value Electronics and no issues passing DTS or Dolby Atmos audio over the eARC HDMI cable to my new Denon AVR-X3600H.
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Originally Posted by D-Nice View Post
It’s just a layout change and they have added pictures to explain settings. Once you get use to it, it’s difficult to navigate the prior— at least for me it is. Any review of the 950H would show the menu... like Vincent’s video. I don’t use eARC but it may fix some issues.
https://www.sony.com/electronics/sup...loads/00016726

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post #6939 of 6970 Old 05-21-2020, 11:15 AM
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Originally Posted by Cheddarhead View Post
Are you sure you aren't getting ATMOS? Your Z9F sends ATMOS inside a DD+ wrapper when the internal Apps are used, which is why your Denon is showing DD+ on the display. Your Denon should then open the DD+ wrapper and give you ATMOS sound, it is the lossy version but ATMOS nonetheless.
My Denon X1600H shows Dolby Atmos specifically. What's weird as I mentioned is that I have "Pass through mode" disabled, and I still get Dolby Atmos via eARC to my Denon AVR, but DTS doesn't work with Privilege 4K.

If I re-enable "Pass through mode" and reboot the TV, then I can get DTS via Privilege 4K to the Denon AVR, but it only works the first time and then requires a reboot to work again, or else I have to back off DTS to DD+ in the app.
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post #6940 of 6970 Old 05-22-2020, 02:19 PM
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Getting the most out of HDMI 2.1 (CEDIA EXPO version)

Getting the most out of HDMI 2.1 (CEDIA EXPO version)


https://www.youtube.com/watch?time_c...ature=emb_logo
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post #6941 of 6970 Old 05-23-2020, 01:12 AM
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Problems after updating to Android 9

After the update to Android 9 a few months ago, the TV app has become really unstable.
  • Every 3-4 times I turn on the TV it detects my "audio system speakers", but it fails to actually send any sound to it. I have to go to the action menu, select "tv speakers" then back to "audio system" to get it working again.
  • Another issue is that the app gets into some state where it believes it can't decode the TV signal, but it actually can. I have picture on every channel, but at the same time I also have the black "the signcal is scrambled" popup on my screen. This is usually accompanied by certain functions not working. This happens every 2-3 weeks.
  • Today yet another issue appeared where the TV app basically crashed the entire TV set. I switched channels, but suddenly I got no sound. I couldn't change to any other channel either and no buttons seemed to work (except the power button, thankfully, so that I could restart it).

I don't remember having any of these issues with the Android 8 app, and their latest Android 9 update, that I received this week, has not resolved these issues.

Are anybody else having similar problems?
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post #6942 of 6970 Old 05-24-2020, 05:05 AM
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Any Z9F owners coming from the X940E by chance? If so, how would you compare and contrast the two?

My X940E is exhibiting vertical banding and DSE. Sony has offered to replace it with an X950G but I am pressing them trying to get a Z9F instead. I haven't seen either set in person but would guess the Z9F would be preferable based on reviews and specs I've read.
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post #6943 of 6970 Old 05-24-2020, 07:14 AM
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Originally Posted by irishluck73 View Post
Any Z9F owners coming from the X940E by chance? If so, how would you compare and contrast the two?

My X940E is exhibiting vertical banding and DSE. Sony has offered to replace it with an X950G but I am pressing them trying to get a Z9F instead. I haven't seen either set in person but would guess the Z9F would be preferable based on reviews and specs I've read.
I'm coming from an X930E to a Z9F and in my eyes the Z9F is worth the upgrade. I've always been a fan of Sony when it comes to natural looking color and the Z9F does not disappoint. I'm amazed when I watch in UHD the detail and natural colors it produces. I've also got the X950G and I still like my Z9F. You won't go wrong with either the X950G or Z9F, but if it was me, I would press for the Z.
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post #6944 of 6970 Old 05-24-2020, 07:18 AM
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I'm coming from an X930E to a Z9F and in my eyes the Z9F is worth the upgrade. I've always been a fan of Sony when it comes to natural looking color and the Z9F does not disappoint. I'm amazed when I watch in UHD the detail and natural colors it produces. I've also got the X950G and I still like my Z9F. You won't go wrong with either the X950G or Z9F, but if it was me, I would press for the Z.
Thank you for the input. I'm hoping I can get the Z9F rather than the X950G.
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post #6945 of 6970 Old 05-24-2020, 09:51 AM
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Does anyone know how long Sony delays release of new firmware via the software update check on the TV?

It’s been 10 days since they released the latest firmware (6.3626) via download but checking via the software update GUI yields nothing.

I get the theory of staggered releases, but does anyone know how long they stagger them? Unless there is a known issue with the new release, it actually works against Sony, since people will continue to open support tickets for bugs that are fixed.

When should I expect for the update to show up?

(And yes...I know I can download and update via USB. The issue for me is the way the TV is setup, it’s a royal pain to take the cover off, get to the USB port, and put the cover back on. I did it last time and don’t want to screw with it again.)
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post #6946 of 6970 Old 05-24-2020, 01:40 PM
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Wow.

On the Z9F, the newly released UHD/Dolby Atmos disc of “Top Gun” is a sight to behold in DV . . . and hear with an external sound system or sound bar. We could “feel” the jet-wash in the room as we were ducking and leaning during some of the aerial scenes. These settings worked best for us, for this title, with 5-nit bias lighting at night:

DV Bright
Advanced contrast enhancer=off
Auto local dimming=high
Extended dynamic range=low
Reality Creation=off
Smooth Gradation=off
MotionFlow=off
CineMotion=Auto

edit: motion was perfect on both the 65 & 75 throughout with MotionFlow off, and there is plenty of motion in the film.

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post #6947 of 6970 Old 05-24-2020, 05:55 PM
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Originally Posted by neil0311 View Post
Does anyone know how long Sony delays release of new firmware via the software update check on the TV?

It’s been 10 days since they released the latest firmware (6.3626) via download but checking via the software update GUI yields nothing.

I get the theory of staggered releases, but does anyone know how long they stagger them? Unless there is a known issue with the new release, it actually works against Sony, since people will continue to open support tickets for bugs that are fixed.

When should I expect for the update to show up?

(And yes...I know I can download and update via USB. The issue for me is the way the TV is setup, it’s a royal pain to take the cover off, get to the USB port, and put the cover back on. I did it last time and don’t want to screw with it again.)
It takes forever, if ever at all, I've given up on updating via the TV, I always do it by USB now.

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post #6948 of 6970 Old 05-24-2020, 06:01 PM
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Originally Posted by neil0311 View Post

(And yes...I know I can download and update via USB. The issue for me is the way the TV is setup, it’s a royal pain to take the cover off, get to the USB port, and put the cover back on. I did it last time and don’t want to screw with it again.)
So why don’t you permanently attach a short USB extension cable that would eliminate the hassle? Sounds certainly better than holding your breath waiting for the update to be available on the TV.
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post #6949 of 6970 Old 05-24-2020, 06:40 PM
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So why don’t you permanently attach a short USB extension cable that would eliminate the hassle? Sounds certainly better than holding your breath waiting for the update to be available on the TV.
Sounds like I might have to. Silly me, I just assumed the ability to check online for and update firmware (like every other device out there) would work. Thanks.
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post #6950 of 6970 Old 05-24-2020, 06:42 PM
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So why don’t you permanently attach a short USB extension cable that would eliminate the hassle? Sounds certainly better than holding your breath waiting for the update to be available on the TV.
In theory, you could probably have the USB permanently there and use a file manager (e.g. Solid Explorer) to transfer the firmware onto it, heh.

Quote:
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Turn off eARC as it's not an advantage currently then restart the TV and everything should work fine.

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Coming back to my audio issues, even after disabling eARC and pass-through, I'm still getting random audio issues. Today, the audio from my Switch lost the center channel until I did a force restart of the TV. I hope they can fix the audio problems soon (really should have just stuck with Android 8). I'm almost tempted to try the X950H firmware to see if that fixes anything.

Also, I'm curious - has anyone tried pairing a 2019/2020 Sony TV remote to the Z9F in Bluetooth mode? Would be nice to not need line of sight to control the TV.
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post #6951 of 6970 Old 05-25-2020, 01:53 AM
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In theory, you could probably have the USB permanently there and use a file manager (e.g. Solid Explorer) to transfer the firmware onto it, heh.



Coming back to my audio issues, even after disabling eARC and pass-through, I'm still getting random audio issues. Today, the audio from my Switch lost the center channel until I did a force restart of the TV. I hope they can fix the audio problems soon (really should have just stuck with Android 8). I'm almost tempted to try the X950H firmware to see if that fixes anything.

Also, I'm curious - has anyone tried pairing a 2019/2020 Sony TV remote to the Z9F in Bluetooth mode? Would be nice to not need line of sight to control the TV.
I use the X950G remote with my Z9F but couldn't get the bluetooth working, other wiser everything works fine besides voice control.

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post #6952 of 6970 Old 05-25-2020, 07:18 AM
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has anyone tried pairing a 2019/2020 Sony TV remote to the Z9F in Bluetooth mode? Would be nice to not need line of sight to control the TV.
Yes, the Sony RMF-TX600U remote. In the settings menu, go to Remotes & Accessories/Remote control/Connect via Bluetooth to pair the remote with your set. After this, a software update for the remote itself will be accessible via the bluetooth connection. Everything works as expected.

edit: RMF-TX500U is less costly in all black plastic, aluminum top plate on the the RMF-TX600U. Functionally the same.
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post #6953 of 6970 Old 05-25-2020, 09:59 AM
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So why don’t you permanently attach a short USB extension cable that would eliminate the hassle? Sounds certainly better than holding your breath waiting for the update to be available on the TV.
I setup a USB extension and updated the firmware. Unfortunately the update doesn’t appear to have fixed the eARC/pass through mode issue with DTS and Atmos.

Anyone know what fixes are in v6.3626? The change log/release notes only say:

Benefits and Improvements:
-Fixes an issue where Apple AirPlay®️ doesn't work because the app fails to pair correctly
-Improves general performance of the TV

Do we know specifically what “general improvements” were made?
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post #6954 of 6970 Old 05-25-2020, 01:55 PM
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Yes, the Sony RMF-TX600U remote. Need to have the Z9F’s bluetooth “on,” then drop down to the next menu to pair the remote with your set. After this, a firmware update for the remote itself will be accessible via the bluetooth connection. Everything works as expected.
Wow that's great, got my X950G remote to work with bluetooth now and voice control. No more need for direct site IR, Tnx!

I'm so happy now, I just which Sony had shipped Z9F with the remote from the start.
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post #6955 of 6970 Old 05-25-2020, 02:03 PM
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I setup a USB extension and updated the firmware. Unfortunately the update doesn’t appear to have fixed the eARC/pass through mode issue with DTS and Atmos.

Anyone know what fixes are in v6.3626? The change log/release notes only say:

Benefits and Improvements:
-Fixes an issue where Apple AirPlay®️ doesn't work because the app fails to pair correctly
-Improves general performance of the TV

Do we know specifically what “general improvements” were made?
Nice on the USB extension—it will come in very handy. As for knowing what “General improvements” means, we likely never will know. There are always those who claim black level has improved, motion control is better, etc. but I have always felt this was expectation bias. It is pretty difficult to make before/after comparisons.
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post #6956 of 6970 Old 05-25-2020, 03:05 PM
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Originally Posted by JoelArt View Post
Wow that's great, got my X950G remote to work with bluetooth now and voice control. No more need for direct site IR, Tnx!
FYI a future TV firmware update could require the remote to first be UNPAIRED, then PAIRED again for the Bluetooth functions to operate as expected. Some X950G owners mistakenly think they have to run a factory reset of the entire TV just to PAIR their remote again. Just UNPAIR, then PAIR per Sony’s instructions.

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post #6957 of 6970 Old 05-25-2020, 03:21 PM
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Originally Posted by neil0311 View Post
Do we know specifically what “general improvements” were made?
From v6.3624 to v6.3626, no functional or performance improvements that we can detect. Often the significance of a software/firmware change is reflected in the magnitude of the version number’s change in the decimals. 0.0002 in this case = next to nothing.

Hasn’t made anything worse so far, though.

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post #6958 of 6970 Old 05-25-2020, 03:55 PM
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Originally Posted by irishluck73 View Post
Any Z9F owners coming from the X940E by chance? If so, how would you compare and contrast the two?

My X940E is exhibiting vertical banding and DSE. Sony has offered to replace it with an X950G but I am pressing them trying to get a Z9F instead. I haven't seen either set in person but would guess the Z9F would be preferable based on reviews and specs I've read.

I have the 65" Z9F, a great set, push them for this unit
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1) Polk Audio LSI 9 and matching center
2) RSL CG4 (side speakers)
3) SVS PB13 Ultra subwoofer
4)Onyko TX-SR705 receiver,Outlaw 7125 amplifier
5) Sony UBP X800 Ultra Blu-ray Player & Panasonic 55" Plasma
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post #6959 of 6970 Old 05-25-2020, 05:34 PM
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Originally Posted by alwaller View Post
I have the 65" Z9F, a great set, push them for this unit
I just had to replace my 65" 930E prematurely due to an unfortunate accident that cracked the screen.

I was concerned that Sony was no longer making premium sets like the 930E after reading reviews on the 900 and 950 line.

I debated for a week between the 950G and 950H and ultimately went with the 65" Z9F.

So far I am really happy with this television. Everything about it is better the than 930E.

I wasn't looking to upgrade but Im loving the Z9F so far!
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post #6960 of 6970 Old 05-25-2020, 07:52 PM
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Nice on the USB extension—it will come in very handy. As for knowing what “General improvements” means, we likely never will know. There are always those who claim black level has improved, motion control is better, etc. but I have always felt this was expectation bias. It is pretty difficult to make before/after comparisons.
I believe so too. It's very hard to objectively judge image quality as well as sound/audio quality without accurately measured tests unless it's a very big difference. Both your eyes and ears acclimate to whatever screen and speaker you are using. A good example is image Temperature, many people may think Warm 2 / Expert 1 (D65) is too yellow but after 5-10 minutes your eyes/brain have adjusted and white looks white, our eyes/brain actually have automatic white balancing in order to achieve "color consistency" under different lighting, eg being able to accurately tell white, red, blue, green etc under blueish shade in day light or a yellow sunset. This is why looking at a white paper illuminated by the light inside a house looks white but looking out at the evening snow in the winter will make the snow it look blue, but standing outside in the snow looking in at those warm yellow lit rooms that actually have white walls, the snow now looks white.

So saying Motionflow and local dimming has been improved without it being mentioned in the firmware you really need to do some thorough AB testing/measurement to be sure.
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Sony ZF9 75" (Owned: Sony KDL-W55905A, Samsung Q9FN 65" & Q900 75") | PC > TV > miniDSP 2x4 HD > XTZ EDGE A2-300 > SVS Ultra Towers + XTZ 10.17 EDGE.

Last edited by JoelArt; 05-25-2020 at 07:56 PM.
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