2018 Samsung SEK-4500 Evolution Kit - Page 13 - AVS Forum | Home Theater Discussions And Reviews
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post #361 of 443 Old 10-12-2019, 07:14 PM
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Originally Posted by hjr007 View Post
Ok day 3 and an issue.

So that you all understand:

I have bell Fibe fast internet
samsung js9000 with new sek 4500
bell fibe receiver
amazon cube that I have added bell app.

When ever I watch bell on their receiver the receiver goes blank then comes back on every 45-60 seconds.
It happens on all channels.

When I watch the same shows on my amazon cube I have no issues

Think it may be the bell box (receiver). I have pulled the plug on tv, sek 4500, amazon cube still an issue.

My other 8000 samsung with the sek 4500 and an amazon fire stick I have no problems when I use just that bell receiver. (2 bell receivers [ 1 has a hard drive other one does not]) hard drive one has the problem???

You can very easily bypass the SEK-4500 and plug the bell receiver directly into the TV to see if the issue persists. Could also be that the HDMI cable you are using for the bell receiver has gone bad.
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post #362 of 443 Old 10-19-2019, 07:41 AM
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Hi Guys,

I m about to pull the trigger on a used Samsung UE85HU7590 (EU model). This is the equivalent to the 85HU8550 (US model).

Can I use a SEK-4500 or SEK-3500 to get HDR? Are both compatible? If so, I assume the SEK-4500 is the best to get since this is the latest version?
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post #363 of 443 Old 10-19-2019, 02:14 PM
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Originally Posted by sanderdvd View Post
Hi Guys,

I m about to pull the trigger on a used Samsung UE85HU7590 (EU model). This is the equivalent to the 85HU8550 (US model).

Can I use a SEK-4500 or SEK-3500 to get HDR? Are both compatible? If so, I assume the SEK-4500 is the best to get since this is the latest version?
SEK-3500U if you can find one.

Surprised with such a pent up demand, Samsung didn't manufacture more.
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post #364 of 443 Old 11-13-2019, 03:57 PM
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The Disney+ app is available on the SEK-4500. Disney states that the app is available for 2016 and later Samsung TVs.

https://help.disneyplus.com/csp?id=c...0cf158bf961946

User experience in the app is similar to the ATV4K version and better than the version on my KS8000.





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post #365 of 443 Old 11-13-2019, 11:58 PM
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Samsung are the worst, I'm so disappointed with my purchase! A flagship that was sooo expensive!
They finally at least released some new Evolution kit but what the heck!

I believe having a dongle with smart TV support or just chromecast would be better than this new Sek-4500!

I can't believe they are forcing us to use hdmi only, also this box has only a 4 core processors vs 8 cores for the Sek-3500, so why can't we just have an update of the Tizen software on our Sek-3500?!
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post #366 of 443 Old 11-14-2019, 01:45 PM - Thread Starter
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Originally Posted by valou-sydney View Post
Samsung are the worst, I'm so disappointed with my purchase! A flagship that was sooo expensive!
They finally at least released some new Evolution kit but what the heck!

I believe having a dongle with smart TV support or just chromecast would be better than this new Sek-4500!

I can't believe they are forcing us to use hdmi only, also this box has only a 4 core processors vs 8 cores for the Sek-3500, so why can't we just have an update of the Tizen software on our Sek-3500?!
Can't agree with you more. In hindsight -- or should I say, based on how Samsung has let us down, I have spent hundreds of dollars over the years while they dropped support for my 78" HU flagship model that cost close to $10,000 CAD.

As a result I bought a Chromecast Ultra dongle primarily to watch YouTube HDR videos since they required VP9 profile 2 and have since then purchased an Apple TV 4K which has hundreds of more apps than the Samsung Smart TV as well as an HTPC to support other network related stuff while at the same time future proofing me like Samsung failed to do so with their One Connect Box.

With regards to your desire for a Tizen software update to our SEK-3500 it just so happens I wrote about that in Post 21795 (see thumbnail below) on the SEK-3500 thread after viewing a video produced in 2016 that said...

Quote:
Samsung is not going to release a new iteration of the Evolution Kit, said Michael Zoeller, Vice President and Head of Visual Display at Samsung Electronics Europe, instead, it’s going to send out a software update for last year’s Evolution Kit to add the latest features that it has introduced for its Tizen-based smart TV platform. Zoeller didn’t say precisely which features will be included in the OTA update but does mention that an official announcement regarding this will be made soon...

Source: https://www.sammobile.com/2016/01/12...ia-ota-update/
...however we never did receive an official announcement as promised.

One thing we did notice however is that we NEVER witnessed anything in the way of an OTA upgrade bringing the TV operating system in line with their 2016 models. More like over time they removed functionality we once had (e.g. removing apps like Skype making the camera worthless; removing the EXTRA service on 9-11-2019 making that button on our remotes completely useless; no longer having the ability to calibrate dual 2 Point White Balance Settings for SDR versus HDR; etc.).

The only thing "Smart" about a Smart TV is the marketing strategy used to sell them and the small print that says they can withdraw support at any time!

Next time I think I might buy something like this...

Ultra-Short Throw 4K HDR Home Theater Projector

Sure it might cost a lot more than a large flat-panel TV but since it is smaller and lighter I could probably sneak it into our condo without my wife noticing as long as I can keep her from getting nosy and checking our bank account balance!


Cheers!
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post #367 of 443 Old 01-19-2020, 11:16 AM
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Cool Helloooooo!

KNOCK KNOCK, is anyone in here! lol sorry had to, it seems this thread has pretty much died. such a failure for Samsung. such a great idea and i was happy when i got my SEK-3500U to bad they couldn't follow through the following years.
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post #368 of 443 Old 01-19-2020, 01:27 PM
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KNOCK KNOCK, is anyone in here! lol sorry had to, it seems this thread has pretty much died. such a failure for Samsung. such a great idea and i was happy when i got my SEK-3500U to bad they couldn't follow through the following years.


Oh man I was so excited for a real post lol. The evolution kit was great in theory as a consumer product but I’m sure it hasn’t helped the balance sheet for Samsung. It was nice for those who purchased large expensive TVs so they could stay up to date. Now If it we’re done right and marketed properly, the consumer loyalty it could have generated would have been huge.

Unfortunately, the 4500 (which is mostly an OS/software update) has seen no firmware updates since launch in the US. It did gain the Disney+ app although is still lacking the ATV+ app. For me it has at least allowed me to have more HDCP 2.2 4K sources hooked up to my set and I like how much more responsive everything is. It also seems to do a better job upscaling HD sources than my HU8550 does which is nice. This was the primary reason I got it and since I run ARC from my HU8550 to my sound-bar everything works great!

I think the biggest problem for the development of it was probably that key features (i.e. 3D, DirecTV ready, etc.) were removed from the newer Samsung lineup and providing an Evo kit that was like the 3500 would have required too much effort to maintain those legacy features across all of the different sets they wanted to support. If the 4500 took over the main OS of the TV like the 3500 these features would have been lost. Thus the half baked solution of allowing users to have the new OS on top of the old one. I really like the Samsung one remote that comes with it and how it works as a universal remote, however it doesn’t control the picture options of the original TV which is annoying and requires keeping the original remote nearby.

Overall I would expect more firmware updates from a product that has been around this long and the main feature is a smart tv platform update. Maybe I’ve become spoiled with devices like the ATV4K that see plenty of firmware updates and feature improvements year over year.


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post #369 of 443 Old 02-15-2020, 10:37 AM
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Good morning,


Recently, I picked up an SEK-4500 and daisy chained it into my SEK-3500. I posted with some questions on the HU forum as I was trying to get my older HU8550 to pair with SmartThings... Anyway, long story short, I purchased the SEK-4500.


Aftter setup, I was easily able to pair my SEK-4500 to SmartThings and can easily control my TV...


Here is my question. I use a Tivo remote to control my Tivo, TV and Sonos speakers... I have HDMI-CEC enabled in both the TV and SEK-4500.


When I turn off my TV via the remote, it turns off both the TV and the SEK-4500... However, when I turn on the TV via the Tivo remote, it only turns on the TV... The SEK-4500 remains off...


This is an issue as now I (more irritatingly the wife) have to use the SEK-4500 remote to turn that on after the TV...


I primarily needed the SmartThings connection as I have a lot of automated routines running with connections to Alexa... This issue with the TV and SEK-4500 getting out of sync throws them off... For example, if I turned of CEC, and left the SEK-4500 on all the time, SmartThings see's it as on...


I need the TV and SEK-4500 to turn off AND on together...


Any ideas?


Also, unless someone has found anything better, I'm on the original 1001 firmware... I was wondering if that european firmware might have fixed something in the CEC settings?



Also, one last thing. I did receive a few PM's on the other thread. I haven't reached my post numbers to be able to respond yet.
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post #370 of 443 Old 02-15-2020, 11:00 AM
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Good morning,


Recently, I picked up an SEK-4500 and daisy chained it into my SEK-3500. I posted with some questions on the HU forum as I was trying to get my older HU8550 to pair with SmartThings... Anyway, long story short, I purchased the SEK-4500.


Aftter setup, I was easily able to pair my SEK-4500 to SmartThings and can easily control my TV...


Here is my question. I use a Tivo remote to control my Tivo, TV and Sonos speakers... I have HDMI-CEC enabled in both the TV and SEK-4500.


When I turn off my TV via the remote, it turns off both the TV and the SEK-4500... However, when I turn on the TV via the Tivo remote, it only turns on the TV... The SEK-4500 remains off...


This is an issue as now I (more irritatingly the wife) have to use the SEK-4500 remote to turn that on after the TV...


I primarily needed the SmartThings connection as I have a lot of automated routines running with connections to Alexa... This issue with the TV and SEK-4500 getting out of sync throws them off... For example, if I turned of CEC, and left the SEK-4500 on all the time, SmartThings see's it as on...


I need the TV and SEK-4500 to turn off AND on together...


Any ideas?


Also, unless someone has found anything better, I'm on the original 1001 firmware... I was wondering if that european firmware might have fixed something in the CEC settings?



Also, one last thing. I did receive a few PM's on the other thread. I haven't reached my post numbers to be able to respond yet.

Is HDMI-CEC also enabled on the TiVo and also is the TiVo connected directly to the SEK-4500? HDMI-CEC needs to be enabled on all devices. For instance when I turn on my ATV4K with the ATV remote it will turn on the TV and my SEK-4500. Also if I turn the TV off with the SEK-4500 remote (or the TV remote), everything will turn off. If I turn the TV on but am not turning on a device connected to my SEK-4500, it will not switch to that input or turn on. When you have issues with HDMI CEC you can typically resolve them by pulling the power to your TV, waiting about 10 seconds, and plugging it back in. In this case you would also want to pull the plug on the 4500.

As for firmware, you cannot install cross region so we are stuck with 1001 even though Europe has had 1009 for over a year. Samsung is very vague with their release notes so not sure what we are missing. I do know the 2018 sets were updated to support ATV+ which I was hoping the SEK-4500 would be updated to support but so far it hasn’t been updated.

EDIT: I'm assuming the TiVo supports HDMI-CEC, but if not, you may want to set the TiVo remote up and program it to work with a 2018 Samsung TV model (NU series). Also, have you setup the TiVo as a device in the Samsung universal remote setup? The Samsung universal remote has worked well for me with a Directv wireless genie mini, an ATV4K, and a Samsung blu-ray player.


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post #371 of 443 Old 02-15-2020, 11:53 AM
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Thank you for the help.

TiVo’s don’t typically turn off. They have a standby mode, but that is not connected to the power button on the remote. The power button on the Tivo remote I’m using is specially just to turn the TV on or off and is programmable. I programmed it to work with my HU and it does effectively turn the TV off and on. It just appears when I turn the TV back on, it’s not sending a signal to turn on the SEK, although they both turn off just fine...

The TiVo remote is more conducive to the TiVo environment and why I’m trying to just use it... There is a separate programmable button to control my audio system, again another reason to use it... I’d rather not use the SEK remote as an all-in-one...

Do you know if the SEK remote is RF, IR or Bluetooth? Can the SEK be controlled with an IR or RF signal? If so, I’ll try reprogramming the button on the TiVo remote to match it. I just assumed the SEK remote was Bluetooth. Plus my SEK box is behind the TV so I’m not sure it will work if it’s IR.

The TiVo remote I’m using is RF for the TiVo but I think the auxiliary buttons like the TV power is just IR...

I’ll also try unplugging both boxes to see if that fixes the CEC issue.

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post #372 of 443 Old 02-15-2020, 04:28 PM - Thread Starter
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Do you know if the SEK remote is RF, IR or Bluetooth? Can the SEK be controlled with an IR or RF signal? If so, I’ll try reprogramming the button on the TiVo remote to match it. I just assumed the SEK remote was Bluetooth. Plus my SEK box is behind the TV so I’m not sure it will work if it’s IR.

The TiVo remote I’m using is RF for the TiVo but I think the auxiliary buttons like the TV power is just IR...
When it comes to the SEK-4500, I don’t know much since I passed on buying one but if the remote is like all other Samsung Smart TV remotes (e.g. SEK-3500) then the Power button is IR and the rest are Bluetooth.

This can sort of be verified in the sparse documentation’s Installation Instructions (see thumbnail below) where in the second bullet at the top of the page it says...

  • BT max transmitter power : 100mW at 2.4GHz – 2.4835GHz
I assume the BT stands for Bluetooth which is often associated with those frequencies.

A quick way to rule out IR on the other buttons is to go outside the line of site (e.g. the nearest bathroom with the door closed) and see if you can pull up the Smart Hub for example which it should...or try programming the Smart Hub button on one of the available programmable buttons on the Tivo remote and based on what you said it won’t work since they only accept IR.

Note: The Power button (at least on the SEK-3500) turns on the TV which ultimately turns on the Evo Kit so it only needs line of sight to the TV... but no idea how this works when you have an SEK-3500 and an SEK-4500 connected.

Good luck and I hope once you are up and running you stick around to help guys out who take the plunge and purchase the SEK-4500 because their aren’t many of you!
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post #373 of 443 Old 02-15-2020, 05:56 PM
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When it comes to the SEK-4500, I don’t know much since I passed on buying one but if the remote is like all other Samsung Smart TV remotes (e.g. SEK-3500) then the Power button is IR and the rest are Bluetooth.

This can sort of be verified in the sparse documentation’s Installation Instructions (see thumbnail below) where in the second bullet at the top of the page it says...

  • BT max transmitter power : 100mW at 2.4GHz – 2.4835GHz
I assume the BT stands for Bluetooth which is often associated with those frequencies.

A quick way to rule out IR on the other buttons is to go outside the line of site (e.g. the nearest bathroom with the door closed) and see if you can pull up the Smart Hub for example which it should...or try programming the Smart Hub button on one of the available programmable buttons on the Tivo remote and based on what you said it won’t work since they only accept IR.

Note: The Power button (at least on the SEK-3500) turns on the TV which ultimately turns on the Evo Kit so it only needs line of sight to the TV... but no idea how this works when you have an SEK-3500 and an SEK-4500 connected.

Good luck and I hope once you are up and running you stick around to help guys out who take the plunge and purchase the SEK-4500 because their aren’t many of you!
Thank you guys for the help... I'll keep messing with it. And I'm definitely willing to help anyone if I can...
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post #374 of 443 Old 02-15-2020, 06:33 PM - Thread Starter
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Thank you guys for the help... I'll keep messing with it. And I'm definitely willing to help anyone if I can...
Trying not to over-complicate things until you get a chance to mess around a bit, I did come across this post on the HIFI-FORUM.de in Germany thread that sounds somewhat similar (or at least as screwy as the issue you are having)...
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# 151 created: Jan 12th 2019, 4:44 pm

I have now connected the new Evalution Kit 4500 to my 55JS909. Had to leave the old Evalution Kit 3500 connected to the LCD. After a long trial, I got the new kit up and running. Now have the Provlem that I still have to turn off the LCD with the old FB. What have I done wrong? Greetings Moby
I believe that by FB (from my extensive translation of German when the SEK-4500 was introduced) he is referring to the remote control.

It would have been my assumption that in a daisy-chain configuration BOTH the SEK-3500 and the SEK-4500 would turn on and off at the same time as when the Power button is pressed on the remote to turn on/off the TV.

Maybe the solution is as simple as learning the Power button from your new SEK-4500 paired remote to the Tivo remote.

If all else fails you could always call Samsung Support at 1-800-SAMSUNG
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post #375 of 443 Old 02-15-2020, 06:54 PM
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Maybe the solution is as simple as learning the Power button from your new SEK-4500 paired remote to the Tivo remote.

If all else fails you could always call Samsung Support at 1-800-SAMSUNG

So I tried a few things, with no go... It is really weird. So I tried the learning function on the Tivo remote. It does appear the SEK-4500 remote is both Bluetooth and IR. The Tivo remote learned the power function from the SEK remote, but it behaves the same way as using a regular Samsung code programmed in...


I looked at that German forum, and yes it appears he's having the same issues...



The Tivo remote (TV Power button) controls the TV that when pressed WILL turn off both devices... (I even moved the SEK so it is visible from the bottom of the TV.) I can see the power light on the SEK go off and respond to the Tivo remote presses... So turning off is working great.


The Tivo remote will still not power on both devices. The Tivo programmed the same as the SEK remote will turn on the TV, but not the SEK...


So, I'm thinking there is something in the SEK remote, maybe a Bluetooth command or something that is not coming from the Tivo and hence, no start...


Again weird because either way, with CEC enabled, it should turn on and turn off that same way...


One more little tidbit... I have the SEK connected through SmartThings and another local home automation system. Either by Alexa or by sending a Wake on Lan command, I can turn on the SEK. By going that route, it will turn on the TV also...



But starting with the TV, it still will not turn on the SEK...
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post #376 of 443 Old 02-16-2020, 11:50 AM
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Again weird because either way, with CEC enabled, it should turn on and turn off that same way...

But starting with the TV, it still will not turn on the SEK...

Figured it out!


I had to turn Samsung Instant On to "OFF". For my TV it's under System/General...


After unplugging everything and plugging it back in, it would work just once then stop working... It hit me, there must be something that happens during the full power on of the TV that was not happening with the Instant On.


Fingers crossed, but it has been pretty consistent for a bit... Not sure if this helps out anyone else dealing with CEC issues not related to the SEK...



Anyway, thanks again for all the help and feedback...
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post #377 of 443 Old 02-16-2020, 12:01 PM
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Originally Posted by superd123 View Post
Figured it out!


I had to turn off Samsung Instant On to "OFF". For my TV it's under System/General...


After unplugging everything and plugging it back in, it would work just once the stop working... It hit me, there must be something that happens during the full power on of the TV that was not happening with the Instant On.


Fingers crossed, but it has been pretty consistent for a bit... Not sure if this helps out anyone else dealing with CEC issues not related to the SEK...



Anyway, thanks again for all the help and feedback...

That’s good that you figured that out. I forgot about it but when I first got the SEK-4500 I had to turn off Instant On as well because I kept seeing a weird green image (which would go away) while the SEK would start up. I’m currently using the DirecTV RVU client in the HU8550 so I can watch 4K games when they’re available. Instant On causes problems with that, too.



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post #378 of 443 Old 02-16-2020, 01:30 PM - Thread Starter
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Instant On

Funny you guys mention the Instant On option. Back in the day when I maintained a FAQ on the SEK-3500 thread, the consensus was to keep this setting turned off because it really made no difference when it came to the TV set turning on “instantly”.

Here are a couple of posts of mine on the topic. Believe it or not, the first one dates back to October 8, 2015...

Quote:
Originally Posted by Musician View Post
From time to time my SEK-3500U or the SmartHub apps experience anomalies.

When instances like this occur, sometimes turning OFF Instant On solves the issue which is found under:

Menu >> System >> General >> Samsung Instant On

Before resorting to resetting the Smart Hub or doing a Factory Reset, a common solution to many problems can be resolved by doing the following:

1) Turn off TV

2) Unplug TV

3) Press your remotes power on button

4) Wait for red light located in the lower right hand corner of the TV to stop blinking

5) Power on TV
...and in a snip from another post, where a guy was complaining that it was “probably taking 2 minutes before [he] could change inputs” when he powers on the TV, here is what I had to say on March 26, 2017...

Quote:
Originally Posted by Musician View Post
.....For what it's worth I have Menu >> System >> General >> Samsung Instant On turned OFF but in previous time trials I didn't notice much of a difference.

Since the SEK-3500 defaults to my Set Top Box plugged into HDMI 1, I don't find this much of an issue as most of the time I am usually turning on the TV to watch the morning news which comes on instantly (i.e. 10 seconds) and then leaving it on most of the day listening to some YouTube music videos, using other Smart Hub apps, or using it as a big screen monitor responding to posts and email correspondence!
I just retested my benchmarks and it is taking 8 seconds before I see the picture from my cable box after pressing the Power button on either the SEK-3500 remote or the remote provided by my Cable provider and about 16 seconds before I can change inputs to another device. After that the remote responds instantly when I want to change Source inputs (i.e. under 1 second).

Unfortunately this issue you (and others) have experienced is not documented in the manual’s trouble shooting section and even though I wrote a FAQ 4+ years ago saying that having this setting turned On can cause problems I never would have guessed that this setting would have had anything to do with the SEK-4500 turning Off with your Tivo remote but would not allow it to be turned On with the Tivo remote.

And, I really hate to say it but I really doubt Samsung Support would have been much help. I wonder if our friend in Germany ever got his turning on and off together?!!

Glad you lucked out figured it out!

Cheers!
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post #379 of 443 Old 02-16-2020, 05:14 PM
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Originally Posted by Musician View Post
Unfortunately this issue you (and others) have experienced is not documented in the manual’s trouble shooting section and even though I wrote a FAQ 4+ years ago saying that having this setting turned On can cause problems I never would have guessed that this setting would have had anything to do with the SEK-4500 turning Off with your Tivo remote but would not allow it to be turned On with the Tivo remote.

Nice! I'm going to go around and turn it off on all my TV's... I wonder what other benefits it might bring?


I gotta tell ya, I have always preferred Samsung TV's. Because of my home automation, I recently replaced the last of my smaller boxes with Samsung's, primarily so I could get them working in SmartThings...


There is a ton of posts about how something Samsung did a while back broke the ability to turn on TV's once they are off... If they are on, there is pretty good control from the SmartThings app and some other random apps Samsung has...


So to fix that issue, in my home automation environment, I created virtual buttons that send a Wake on Lan command to the TV's, which turns them on effectively.


Although it works, it would be cool for someone or Samsung themselves to figure out why a TV cannot be turned on from the apps...


Everything in the SmartThings discussion recommends leaving the TV on Instant On (and IP control) for this purpose... Although it makes no difference either way...


Anyway, fun stuff...
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post #380 of 443 Old 02-17-2020, 02:34 PM
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Back in the fall of 2014 after a $#@! firmware update, when my HU8550 was acting wonky (had worked fine prior to that update), restarting itself spontaneously and often needing a hard reboot (turning its power completely off and discharging the caps with the backside manual button) found the solution was simply turning that [System>General>SamsungInstantOn] off cured the issues.

It was sort of like the difference between turning your PC completely off or just placing it in StandBy.

But whereas there is a noticeable time difference with a PC off over suspended, the time difference on the TV has to be measured with a stopwatch.

Bottom line was no more rebooting TV and everything seems to work much better.
Art
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post #381 of 443 Old 04-02-2020, 05:11 PM
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So, I haven't been on here in forever, and until today, hadn't even researched my TV, because it could be considered old, but to me the picture is still better than some of the relatively weak 4K TVs that my buddies have bought. I'm from the USA. I previously had tried the stupid rectangular boxes that you had to attach to the TV, but they wouldn't take. Then Samsung ran out of the last one of those that I bought, so they refunded me the full amount I paid. What I want to know is, I have the UN55F8000, can I use this or any of the other dumb ass boxes to get those "upgrades" Samsung suckered us into, or at this point, should I just wait until the TV dies, or 8K becomes more relevant? Yes, it's a 2013 TV, but...at that time, Katzmeier or whatever his name is, the tech reviews guy, deemed it the best picture/tv in 10 years. I'm on software version 1217 now, and that's all I could achieve, because those little snap on boxes never took, and Samsung wouldn't send anyone out to look into it for me. I did have a local home theater installer try, and he made 3 attempts, before we said F it.

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post #382 of 443 Old 04-09-2020, 11:27 AM
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Hello? Anyone? Can I use this, or do I need the SEK-3500 and the SEK-4500?

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post #383 of 443 Old 04-09-2020, 12:00 PM
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Originally Posted by AbbyDaddy View Post
Hello? Anyone? Can I use this, or do I need the SEK-3500 and the SEK-4500?
The SEK-3500 or SEK-4500 is not compatible with your set. Did you try the SEK-3000? I had a ES7500 tv that used the sek-1000 and sek-2000 before the set crapped out. Your set has the evolution slot in the back which in theory would be compatible with the SEK-3000. I don;t have any experience with the SEK-3000.
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post #384 of 443 Old 04-15-2020, 07:57 PM
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I stuck my neck out and ordered one from B&H. Be here next week sometime. I have a HU9000, a SEK3500, a KBD8500, 4K Firestick and Denon AVR that's 4K/HDCP 2.2 compliant. Currently I can only get false HDR from the Firestick plugged into any of the SEK3500 ports. Will I get proper HDR when its plugged into the daisy chained 4500? What about Atmos? Currently I get Atmos and fake HDR when the firestick is plugged into one of the HDMI ports of the Denon AVR but no Atmos when plugged directly into the 3500. So for Atmos my Firestick must be plugged into the AVR first. Then I assume the AVR plugs into the 4500 for HDR? Obviously I want both HDR and Atmos. Currently I do get both from the KBD8500 from blurays and some movies stored on external drive when using the dual output configuration.

My current observation/conclusion is the KBD8500 has a HDR processor built in. The SEK3500 does not. The SEK 4500 does. So well see next week. If the 4500 has Disney+ and assuming it has fair HDR, how do I extract Atmos out of it? Thanks in advance for answers.
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post #385 of 443 Old 04-15-2020, 08:01 PM
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Or do I put the AVR in between the 4500 and 3500?
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post #386 of 443 Old 04-16-2020, 08:21 AM
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@DweibOne , unfortunately, the 4500 is essentially a streaming box, but with an updated Sammy user interface and (hopefully) more current apps (not unlike the 4K Firestick you already have), and you shouldn't really need it for proper HDR from any device (just like you already get proper HDR from the 8500, thanks to the 3500 supporting HDR on all inputs).

The 4K Firestick has a "picture" setting to only output true HDR (something along the lines of "dynamic HDR"), but you may need to check the Firestick threads, as I currently don't have mine connected to see what it's called.
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post #387 of 443 Old 04-16-2020, 09:28 AM
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Originally Posted by DweibOne View Post
Or do I put the AVR in between the 4500 and 3500?

To add on to what @galonzo said, since the 3500 already gives you HDR, the 4500 just adds a cleaner interface with newer apps (Disney+, YouTube with HDR support, Samsung SmartThings support, etc). The OS will do things like automatically enabling HDMI UHD Color (full bandwidth hdmi 2.0 support) and auto detect devices for use with its universal remote. The 4500 should be plugged directly into an HDMI port on your 3500 (or TV/OCB for others that don’t have a 3500). Per the instructions make sure it is not the HDMI ARC or MHL port. The SEK4500 does not support HDMI ARC so you will not get Atmos from its internal apps. It will pass PCM audio to the HDMI ARC port on your 3500 (or TV) and it has an optical audio out you can use for Dolby Digital. You mentioned that your Denon has 4K passthrough. You will want to make sure the Denon has HDMI enhanced signal format enabled if you plan to connect 4K devices to the Denon before connecting to a SEK4500 or 3500. For your UBD-K8500 I would do what you are doing and connect one HDMI to the 4500 and the audio HDMI to your receiver. For other devices you can either connect them directly to the receiver (if they support better audio) or connect directly to the 4500 if you want the universal remote to work and are okay with optical dolby digital or ARC. I personally have a sound bar in the room where I have my SEK4500 so I connect directly to the SEK. If I had a receiver in this room, it would depend on the device I’m connecting (assuming they receiver supports 4K passthrough).


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post #388 of 443 Old 04-16-2020, 01:02 PM
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Thanks Gents. I will follow your advice and that from Denon: https://denon-uk.custhelp.com/app/answers/detail/a_id/4377/~/hdr-passthrough-not-working

Mine is a AVR-S710W
Currently while playing a 4K HDR movie through the Firestick plugged in the back of the AVR. The AVR's information page shows a resolution of 4K: 24Hz, a color space of BT, 2020 YCbCr and a pixel depth of 12 bits. Now I realize the HU9000 is only a 10bit panel but changing the Firestick's output to 10bits makes no visible difference. I do not have a HDMI enhanced feature. I changed the HDMI pass through to match the port it's plugged into but not seeing any difference. Again, with the Firestick, I currently do not see any
actual HDR whether its plugged into the AVR or directly into the 3500.

We'll see what happens with the AVR plugged into the 4500. Stay tuned.
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post #389 of 443 Old 04-16-2020, 02:00 PM
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Quote:
Originally Posted by DweibOne View Post
Thanks Gents. I will follow your advice and that from Denon: https://denon-uk.custhelp.com/app/an...gh-not-working

Mine is a AVR-S710W
Currently while playing a 4K HDR movie through the Firestick plugged in the back of the AVR. The AVR's information page shows a resolution of 4K: 24Hz, a color space of BT, 2020 YCbCr and a pixel depth of 12 bits. Now I realize the HU9000 is only a 10bit panel but changing the Firestick's output to 10bits makes no visible difference. I do not have a HDMI enhanced feature. I changed the HDMI pass through to match the port it's plugged into but not seeing any difference. Again, with the Firestick, I currently do not see any
actual HDR whether its plugged into the AVR or directly into the 3500.

We'll see what happens with the AVR plugged into the 4500. Stay tuned.

Yeah that setting was added by Denon later on. On the SEK3500 do you have HDMI UHD Color enabled for the HDMI port you are using the Firestick on? This should be enabled if it is not already.


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post #390 of 443 Old 04-16-2020, 02:10 PM
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Yes I do. In fact it is enabled for all four ports of the 3500.
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