Originally Posted by Eddie E
I purchased a 65” Sony X950G from Best Buy on 11-20-19. Up until about 3 weeks ago I had no issues with it. All of the current problems seem to be with the Android software. When watching programs using the smart apps like Netflix and Amazon Prime, the picture often freezes while the audio is still playing. The freeze can last for about 10 seconds or longer before the video starts again. Sometimes it doesn’t unfreeze at all, and I have to stop and restart the program I was watching. Also, sometimes the audio is not in sync with the video, where the video is several seconds behind the audio. I tried resetting the software several times. I put the TV on a static IP address. I have a high-end Netgear router that is fairly close to the TV. I have no issues with my other devices that use wifi so I’m sure it’s not a wifi issue. I have a 4K Firestick connected to the TV. I can play all of the exact same programs like Netflix and Amazon Prime on the Firestick with no issues what so ever. So, no doubt it’s the TV. I owned a Panasonic TC-P60GT50 for 7 issue free years. So it’s so frustrating to have this problem on a new TV. Any suggestions, advice?
Originally Posted by parnass
We bought the same model (65X950G) Sony TV from Best Buy in August 2019 and experienced the same problems you described after the system software update.
We have a radio controlled clock situated on the wall above the TV and noticed that the TV video freezes exactly on every hour and half hour. The sound continues while the video is frozen, but they both eventually sync up. The longest freeze occurs on the hour, with a shorter freeze on the half hour. This happens when using the internal Hulu app, not with over the air TV. I don't recall whether the freezes occur with other apps (e.g., Prime, Netflix, ...)
Our Sony TV is connected by wire directly to an Xfinity provided modem located about 6 feet away. Our internet download speed is over 350 mb/s.
I hope the next system software update fixes the problem, but I don't know when that will be.
You may or may not find this helpful.
Article ID : 00232300 / Last Modified : 02/11/2020
Live streaming pauses or buffers
You need a stable internet connection to stream live content such as Hulu® Live, Sling™ TV, or YouTube TV™ service, etc. At minimum, the internet download speed should be greater than 15Mbps for 4K streaming. Some companies recommend at least 25 Mbps. Also, some internet service providers (ISPs) deliver content in large data bursts that may not be suitable for live content streaming despite the large bandwidth.
Make sure you have sufficient internal storage to store on-demand and real-time content data.
To do that, go to: Settings → Storage&Reset → Internal shared storage. Confirm that at least 3 - 5 Gbytes is available. The more apps that are installed the less the available storage capacity.
Real-time live streaming uses less memory to store data, but it needs to be constantly replenished as opposed to the on-demand streaming that is delivered less frequently, but in larger data packets.
If Sling Live TV displays an error message like 1-1xx (examples: 1-100, 1-104, etc) on your TV, visit the Sling Help site for troubleshooting steps that may help you resolve your issue.
Note: If you have a Netflix® subscription, you can monitor the stability of your connection (over time in real-time) to the internet. On your TV remote, press the Display button while streaming any on-demand content from Netflix. If your connection bandwidth fluctuates for on-demand content, it is highly likely you will see real-time live content delivery issues like pausing, content interruption, etc.