The current Netflix sound issue I'm having (in case someone searches this forum for Sony Sound Issue) and current data.
System: 65" Sony 950G, Spectrum/Charter cable (ugh) and Bose 700 soundbar, connected to the TV's eARC HDMI.
Symptoms: Cable works with no problem, playing movies via USB works fine, and all built in apps (e.g. Prime, Hulu, YouTube TV, etc.) EXCEPT Netflix work with no problem. However, if I start up the Netflix app, it has no sound from the very beginning. I.e. even the intro sound when it shows the N from the intro Netflix banner is muted. No TV shows or movies have sound. If I try at this point to go into the options and switch to the TV speakers, there is still no sound.
Data and workaround: I tried turning eARC off in general. That didn't fix it. I tried doing a TV reset. That didn't fix it. I tried turning off various options in the sound options, no fix.
What does work as a convoluted work-a-round: Force stop Netflix in Options/Apps. Then while watching TV, go into sound options and turn off eARC and switch to the TV speakers (have to turn off eARC or it will turn the external speakers back on.) Now, with sound going through the TV speakers, restart the Netflix app. Now sound is working normally, just through the TV speakers. NOW I can go back into sound, with Netflix still on, turn on eARC and the sound back to the external speaker, and it works fine. Until the next day.
That's a pain. So - anyone smarter than me - why would this procedure work and does it tell anyone what the root problem is?