Hi All - Been reading through this discussion with great interest because of the current situation with I'm in... This is a good one (off topic, rant, but it comes together at the end, I promise):
Back in the very beginning of 2017 I ended up picking up a 65x930d from BestBuy and then paid $259 for a 4 year warranty. I took it home and was very happy with the TV for the price paid. After minor calibration I was pretty much completely content with the quality of this set. It was also quite a beautiful TV. For some additional background, this is in a dedicated home theater area of my home, viewed in complete darkness 100 percent of the time and it is hooked up to a pretty solid HT setup (Marantz receiver, PSB front/center, SVS sub).
Fast forward 2 years pretty much to the day, I'm watching a movie, the picture starts to digitize and look weird, so I decide to power cycle, only thing is the TV never turned back on. Long story short, this thing is as dead as a doornail. I google search, find out there is a service bulletin out from Sony saying this model has power supply/board related issues and they are extending the factory warranty to 2021. But it doesn't matter, because I have the Best Buy plan so I call up the "geek squad" –
10 days later, they arrive after shipping a number of parts to my house. They tear the thing apart, put all the parts in and it is still dead. They put it back together, dead, and say they will come back in a week or so.
Next week arrives, they pull the thing down and begin to do work again, but as they pull it down off my stand, the thing is bending about 10 degrees at the top, because they held it at the very top (which you're not supposed to do on this model, per the stickers that once appeared up there). I'm cringing as I'm watching them do this but am thinking, whatever, can't be that bad. So, they end up messing around with it for about 1.5 hours, put the parts in and it is still dead. I'm like WTF. At this point, it is going on three weeks since the thing died. I start to flip out and say, well, isn't this the time you guys ship me a new set that is of equal specs? And they say no, the "lemon" policy in the Best Buy plan is three attempts and longer than 30 days. So I'm like, real nice, should have read the fine print – or used Amex warranty service – or just called Sony. Hindsight is 20/20. They order a new main board and they are going to send someone out in a week. I flip out on twitter and call corporate, neither amounted to anything.
Week or so later a tech who specializes in TVs comes. Instantly I can tell he knows his stuff. He gets the TV up and running within 30 minutes, the other guys installed the parts wrong and forgot to connect a ribbon cable – of course. But, he's the best part, the last time when the “geeks” mishandled the TV, it ended up damaging the panel, top center. So now they finally need to replace the TV. They leave and tell me BestBuy will reach out within 24 hours. 4 days pass and I don’t hear from them. Finally, I text the tech and reach out on Twitter and I get a call back. They tell me that since I went through all the trouble, they are going to credit me for the TV and I can pick out any TV I want and they will give me a 5 year warranty for it. I’m like OK cool. But then I start thinking about this. The 930 was a $3,200 TV when it came out. I was completely happy with it, and it was broken by Best Buy. Now I go in there today and they are like, well you could get the 900F, but the 950G is a better option, but you’ll need to pay the $400 difference. They tell them it is going to be better than the 930d so I’m like, ok, and I pay the money. But now, I’m also realizing they want to take the damaged TV (it’s basically got a 3 inch thin line of some messed up pixels or backlight in a small section) and I was going to throw it in the basement playroom for the kids. So, it’s really left me thinking… how screwed did I get in this debacle? Is the 950G going to be comparable? I’m assuming the image quality will be better – full array backlight, but overall build quality/looks may not be. Plus, I’m out $400 bucks, that I would have never had to spend. Probably the last thing I ever get from Best Buy…
Thoughts on what I should do? Should I tell them I’m not going to give up the 930? Or look at different models? I’m really bummed about all this and Best Buy has been an absolute nightmare to deal with. 5 weeks later, I am still dealing with it.