Originally Posted by Mikejl
Everything matches what you said to check. I didn't have to change anything.
What's interesting is that while on the TV input on my receiver I can run the sound test in the TV's "Self Diagnosis" menu and I get the test sounds through my Onkyo just fine, but nothing in Netflix or Amazon Prime.
Well I'm sad to report my Q90 is getting returned to Amazon. UPS will be delivering my replacement on Wednesday and picking up the return at the same time.
I really hate being in the panel lottery again.
ARC isn't working on this TV. I know I said above that the test sounds play fine, but they don't. They play for a second or two and cut out. If I hook back up my UN65F000 everything works perfectly through ARC so I know it isn't my receiver configuration.
I spent over 2 hours with first level Samsung Tech Support last Thursday. He did a remote connection and didn't accomplish much. He claimed it was my receiver and told me to contact Onkyo. That ticked me off. I told him everything worked fine with my old setup and no it wasn't my receiver.
He finally agreed to send out Service Techs. I got a call last Friday from a Samsung Q90 project engineer and he had me check a few things. I told him I figured the One Connect Box was bad. He said it was probably that or the One Connect Cable and he was leaning towards it being the cable. He told me he would get them out to the techs right away.
At 1:30 PM today two service techs showed up with no replacement parts of any kind. They said everything is on back order and it could be weeks before the parts came in. They verified the problem and were talking about taking the back off and replacing the main board along with the OCB and cable when the parts came in.
No way do I want to wait 2 weeks or longer for replacement parts and no way am I going to let them tear into my brand new TV to do repairs. So as much as I hate to do it, back it goes.
When I called Amazon's customer service the rep moved me up to the next level of customer service. This rep arranged have have the old TV picked up at the same time the new one will be delivered. She also took $100 off the price and is having it credited to my credit card.