2019 Samsung Q90R Owners Thread (No Price Talk) - Page 235 - AVS Forum | Home Theater Discussions And Reviews
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post #7021 of 7440 Old 12-09-2019, 12:26 PM
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Originally Posted by echopraxia View Post
Season 1 Episode 6, 36 minutes and onward there are a lot of instances where you'll see this artifact.
I think your picture is at 37:28. I don't see the problem on my 75", Movie, Warm2, ST.2084+0, but also calibrated. There is a reddish outline similar to your first image, but I see that in the SDR version as well. I do note that if I pause the HDR playback at exactly that point, and then let it sit until the Altered Carbon title and episode pops up, then it turns all red, but not during normal playback, and not immediately if paused.
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post #7022 of 7440 Old 12-09-2019, 07:13 PM
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You can reset them using the DDC controls in CalMAN, no need to use the service menu.
I can access the enabled CalNight mode in the software, but as soon as I exit the software it becomes disabled again.
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post #7023 of 7440 Old 12-09-2019, 07:22 PM
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I can access the enabled CalNight mode in the software, but as soon as I exit the software it becomes disabled again.
While you are in CalMAN, and you are DDC connected to the display and have CAL-Day or CAL-Night selected, you can bring up the DDC panel and do a Full DDC Reset, or reset particular sections, or edit individual values.
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post #7024 of 7440 Old 12-10-2019, 07:23 AM
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Originally Posted by echopraxia View Post
Has anyone noticed this happening? The built in Amazon Prime Video app when playing HDR10+ content seems to randomly switch brightness at times. It’s very weird, like some is playing with the gamma or brightness, switching some setting on and off randomly every minute or so. Dynamic contrast is off, and this is movie mode.
Yup, I have had that same thing happen to me. I saw it in Jack Ryan.
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post #7025 of 7440 Old 12-10-2019, 09:31 AM
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Originally Posted by nkuhl30 View Post
Hello everyone,

I just received my 65'' Q90r and it's got some major color uniformity issues. I first noticed it while watching a football game. The green of the field is noticeably lighter on the first 3rd of the screen. It's extremely distracting. I then did some solid color tests and here are the results.

I called Samsung and they're apparently sending an authorized repair rep over to take a look. I'm not sure what they can do except replace the unit. For what it's worth, it was manufactured in October 2019.

Any ideas?
You need a new screen I am guessing, unless a board is causing the issue.....Thats not right for sure.
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post #7026 of 7440 Old 12-10-2019, 06:09 PM
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Quote:
Originally Posted by thoth View Post
Quote:
Originally Posted by echopraxia View Post
Season 1 Episode 6, 36 minutes and onward there are a lot of instances where you'll see this artifact.
I think your picture is at 37:28. I don't see the problem on my 75", Movie, Warm2, ST.2084+0, but also calibrated. There is a reddish outline similar to your first image, but I see that in the SDR version as well. I do note that if I pause the HDR playback at exactly that point, and then let it sit until the Altered Carbon title and episode pops up, then it turns all red, but not during normal playback, and not immediately if paused.
How about S1E8 41:22? The effect is so bad there that even with my ST.2084+1 setting, it’s still distracting.

I’ve attached two photos: the first from my Samsung Q90, and the second from my “old” LG B6 OLED, for reference.

Something very weird is going on from the Samsung, yet no matter what settings I choose from the LG I cannot get it to generate any artifacts like this at all.
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Last edited by echopraxia; 12-10-2019 at 07:17 PM.
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post #7027 of 7440 Old 12-10-2019, 07:14 PM
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Originally Posted by echopraxia View Post
How about S1E8 42:22?
I think you mean 41:22. For me that sequence starts out (41:19) with no red, transitions (41:21) to a red outer ring, and then back (41:23) to no red. The red is more pronounced than in the SDR version. In this case if I pause when there's no red, I immediately get a red outer ring, and then more red when the titles finally come up.
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post #7028 of 7440 Old 12-10-2019, 07:25 PM
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Quote:
Originally Posted by echopraxia View Post
How about S1E8 42:22?
I think you mean 41:22. For me that sequence starts out (41:19) with no red, transitions (41:21) to a red outer ring, and then back (41:23) to no red. The red is more pronounced than in the SDR version. In this case if I pause when there's no red, I immediately get a red outer ring, and then more red when the titles finally come up.
Yeah sorry, 41:22. This is so weird. Why would Samsung be changing the color so drastically? Perhaps this is the ubdefeatable tone mapping I’ve heard about, which makes many scenes appear to have better vibrance and contrast, but has glitches like this that manifest in some cases.

It sounds like your case is much better than mine though, thanks to your calibration job. Even on my LG, I can tell that there are some red hues in the sky, but the most obvious difference is that it blends smoothly and intentionally / naturally, whereas on the Samsung there is a thin red ring that wraps around randomly to the contours of the sun glare’s gradient as the video plays.

So the weird thing about the Samsung picture I’m seeing isn’t even the color tone (which I could tolerate) so much as the discontinuity of it — it’s a very narrow red ring that changes shape during the video playback, which becomes quite distracting.

I’ve attached some close-ups as well with the best settings I could find on the Samsung, vs my old LG (which has no such artifacts on any settings or picture mode).
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post #7029 of 7440 Old 12-10-2019, 07:41 PM
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Why would Samsung be changing the color so drastically? Perhaps this is the ubdefeatable tone mapping I’ve heard about
Could be. I haven't found any info about the MaxCLL and MaxFALL for that series. What size panel do you have? It could also be that your display at defaults measures overly red at high nits. I guess you could try displaying some HDR10 grayscale test patterns to see if you detect anything.

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So the weird thing about the Samsung picture I’m seeing isn’t even the color tone (which I could tolerate) so much as the discontinuity of it — it’s a very narrow red ring that changes shape during the video playback, which becomes quite distracting.
What bitrate are you seeing (via the Info button)? I'm currently seeing 11.44Mbps for those episodes.
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post #7030 of 7440 Old 12-10-2019, 08:57 PM
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Quote:
Originally Posted by nkuhl30 View Post
Hello everyone,



I just received my 65'' Q90r and it's got some major color uniformity issues. I first noticed it while watching a football game. The green of the field is noticeably lighter on the first 3rd of the screen. It's extremely distracting. I then did some solid color tests and here are the results.



I called Samsung and they're apparently sending an authorized repair rep over to take a look. I'm not sure what they can do except replace the unit. For what it's worth, it was manufactured in October 2019.



Any ideas?


That’s definitely a broken panel. I would swap it out.
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post #7031 of 7440 Old 12-10-2019, 09:27 PM
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Originally Posted by echopraxia View Post
How about S1E8 41:22? The effect is so bad there that even with my ST.2084+1 setting, it’s still distracting.

I’ve attached two photos: the first from my Samsung Q90, and the second from my “old” LG B6 OLED, for reference.

Something very weird is going on from the Samsung, yet no matter what settings I choose from the LG I cannot get it to generate any artifacts like this at all.


What picture mode?

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post #7032 of 7440 Old 12-10-2019, 09:54 PM
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What picture mode?
Movie mode. No other settings within movie mode seem to make it much different other than the gamma settings.

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post #7033 of 7440 Old 12-10-2019, 09:59 PM
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Originally Posted by Zaxxan View Post
I have the Q90R and Q80 soundbar and I also have major lip sync issues if I connect my Humax and Roku into the OCB.

I have got around it by plugging the Humax into the soundbar and using the built in apps for Netflix, prime and nowtv. Also I have connected the arc out from the soundbar to hdmi 1 on the OCB (not hdmi 3 Arc).

This was the only way I could get them playing nice together.
Sorry to hear from a fellow lip-sync problem sufferer. First, it never occurred to me to connect the ARC on the soundbar to HDMI on the OCB. Are the CEC features working...tv remote powers the soundbar and tv on and off together, tv remote controls soundbar volume?


I have found that connecting my cable box to HDMI 1 on the soundbar, and using ARC to HDMI 3 (ARC) on the OCB, there is no lip-sync problem. However, as soon as I added my Roku Ultra to HDMI 2 on the soundbar, the tv wouldn't recognize both the cable box and Roku. As long as only one source (cable box or Roku) is connected to the soundbar, each one works.


Maybe I'll try your method of using the HDMI 1, and not the ARC input.
Yes, the remote controls the TV, soundbar and my Humax box. Sometimes the soundbar doesn't swap over to HDMI 1 though (Humax). Also Dolby Atmos doesn't work if Arc is not used.
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post #7034 of 7440 Old 12-10-2019, 11:09 PM
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eARC delayed until January

https://mobile.twitter.com/StephenWithers/status/1202927963836170241
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post #7035 of 7440 Old 12-11-2019, 12:13 AM
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Originally Posted by echopraxia View Post
Movie mode. No other settings within movie mode seem to make it much different other than the gamma settings.
I was able to get standard mode and Cal Day/Cal night to match your B6 picture.

But using movie mode, i was also able to get movie mode to match that by switching the color space from auto to NATIVE. So maybe its a problem with the CMS with movie mode using AUTO. as its color space. which would explain why THOTH is not having the same issue, because hes calibrated his.

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post #7036 of 7440 Old 12-11-2019, 04:27 AM
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From what little I've read, it appears the HDMI 2.0 version of eARC relies on perfect interoperability between connected devices in order to work. Months ago I connected my Q90R to a Sony Atmos soundbar (with a single HDMI input) using one of these, and (thanks to my Harmony remote) experienced absolutely zero issues when switching between sources and playing back Atmos encoded content from an AppleTV4K, a Roku, and an MED800X3D.

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Hopefully once all consumer AV gear is equipped with full-spec HDMI 2.1 ports and minimum interoperability standards have been agreed to by all manufacturers connecting and controlling your components will become much easier.

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post #7037 of 7440 Old 12-11-2019, 06:03 AM
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eARC never gona happen with this TV. Samsung can't even fix the basics like the DD lip sync issue and since the new update 1335 it now won't recognise the Nintendo Switch as a device. Samsung don't give a toss about keeping this TV up to date, they just concentrating on 2020 model. Mines going back, way too many issues.
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post #7038 of 7440 Old 12-11-2019, 06:20 AM
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Steve Withers is clearly referring to a soundbar, not the tv. He was answering this question " Stephen, would it be possible if you were able to let us know of when we are expecting the eARC support for the Q series soundbar this month?"
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post #7039 of 7440 Old 12-11-2019, 11:04 AM
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Rudy1, you’re wrong. Sure eArc may wery well never happen on the TV but Stephen has several times mentioned that the promised update is supposed to be for both the TV and the soundbars.
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post #7040 of 7440 Old 12-11-2019, 11:06 AM
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“Stephen Withers
@Stephenw ithers
Replying to
@Thom _benoit

@PeteB allistreri
and 3 others
I’ve spoken to Samsung, and it turns out the eARC firmware update they assured me happened in May didn’t happen, so thanks to you guys for pointing this out. The good news is that all of Samsung’s 2019 TVs and soundbars will be updated with eARC next month.
1:02 PM · Oct 30, 2019·Twitter for iPhone“



“Stephen Withers
@Stephenw ithers
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Nov 8
Apparently the update applies to the 2019 Q Series TVs and soundbars”
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post #7041 of 7440 Old 12-11-2019, 11:10 AM
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I apologize, I meant to address cuke2u.
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post #7042 of 7440 Old 12-11-2019, 11:53 AM
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Originally Posted by ray0414 View Post
But using movie mode, i was also able to get movie mode to match that by switching the color space from auto to NATIVE. So maybe its a problem with the CMS with movie mode using AUTO. as its color space. which would explain why THOTH is not having the same issue, because hes calibrated his.
Ah, for Movie mode, try setting Color Space to Custom, Color Gamut to BT.2020, leaving all the RGBCMY values at 50.
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post #7043 of 7440 Old 12-11-2019, 12:07 PM
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Turn TV on with power supply vs TV power on switch?

Can someone try this with this TV? Or a different size version is probably OK too.

Samsung QN55Q900RBFXZA QLED 8K (2019 model)

Turn on the TV.
Unplug the TV or it's power supply or strip, etc. (but leave the TV turned on).
Now plug the TV back in.
Does the TV turn on once plugged in? Or do you have to switch it on again?

Also .... if this works, is there any danger of turning the TV on/off like this? By turning the power supply on/off instead of just turning the TV itself on/off?

Thanks so much!

Neil
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post #7044 of 7440 Old 12-11-2019, 12:53 PM
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“Stephen Withers
@Stephenw ithers
Replying to
@Thom _benoit

@PeteB allistreri
and 3 others
I’ve spoken to Samsung, and it turns out the eARC firmware update they assured me happened in May didn’t happen, so thanks to you guys for pointing this out. The good news is that all of Samsung’s 2019 TVs and soundbars will be updated with eARC next month.
1:02 PM · Oct 30, 2019·Twitter for iPhone“



“Stephen Withers
@Stephenw ithers
·
Nov 8
Apparently the update applies to the 2019 Q Series TVs and soundbars”
First May, then November, now January? Any good references specifying which TVs?

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post #7045 of 7440 Old 12-11-2019, 01:05 PM
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I know, Samsung don’t really feel trustworthy in regards to this. As you can see from his tweets he mentions the 2019 Q-series. He was actually with Samsung in Korea when he tweeted that last one there in November. So he’s only conveying what they are telling him. But they have confirmed this to him on several occasions now and not delivered, keep postponing the update. 🙄😭
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post #7046 of 7440 Old 12-11-2019, 04:22 PM
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I know, Samsung don’t really feel trustworthy in regards to this. As you can see from his tweets he mentions the 2019 Q-series. He was actually with Samsung in Korea when he tweeted that last one there in November. So he’s only conveying what they are telling him. But they have confirmed this to him on several occasions now and not delivered, keep postponing the update. 🙄😭
I work in software development, and while I have no reason to doubt reports that Samsung is working to implement eARC support, I also know that does not mean they will get it done. Software features are routinely canceled for reasons including cost and schedule overruns and issues with technical feasibility. The fact that eARC support keeps getting postponed is not a good sign. I remain hopeful that they'll get it done, but I also won't be surprised if it never happens.

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post #7047 of 7440 Old 12-11-2019, 05:24 PM
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Movie mode. No other settings within movie mode seem to make it much different other than the gamma settings.
For unrelated reasons I redid my HDR calibration today starting with Contrast 44 instead of 45. I now see only a hint of red in that Ep8 scene. But my streaming bitrate is back up to where it should be at 15.25Mbps, so I don't know for sure which change really contributed.
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post #7048 of 7440 Old 12-12-2019, 01:06 AM
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I work in software development, and while I have no reason to doubt reports that Samsung is working to implement eARC support, I also know that does not mean they will get it done. Software features are routinely canceled for reasons including cost and schedule overruns and issues with technical feasibility. The fact that eARC support keeps getting postponed is not a good sign. I remain hopeful that they'll get it done, but I also won't be surprised if it never happens.
Agreed, I wouldn't hold my breath. But it sure would be nice if it happened.
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post #7049 of 7440 Old 12-12-2019, 12:48 PM
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Agreed, I wouldn't hold my breath. But it sure would be nice if it happened.

isn't there a phone # or email address that everyone could complain too regarding the lip sync issues & other problems with this set


after all, they didn't exactly give them away
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post #7050 of 7440 Old 12-13-2019, 06:24 AM
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isn't there a phone # or email address that everyone could complain too regarding the lip sync issues & other problems with this set


after all, they didn't exactly give them away
This information is provided for all owners of Samsung TVs, and is not directed to anyone here in particular.


First, make sure you're running the most current firmware on ALL of your gear. Then go to the Support pages on Samsung's website, and open a service ticket via chat. Make sure you have specific items to discuss with the agent...just saying that you're encountering lip sync issues (or whatever) will not suffice. You must provide specific details about the problem you're experiencing, including whether the issue affects all inputs/sources, is random or repeatable, etc. The level one agents will attempt to resolve your issue by giving you instructions based on their handbook...follow them, so that they're able to state in the ticket that you completed those steps. Before concluding the chat, be sure to record your ticket number and save it.

If an issue is reported in this manner by a substantial number of owners it may be attributable to a design flaw and/or a software bug. Such reports automatically trigger a review by the service department manager (at least it does in the USA), and in most cases result in automatic escalation of all similar tickets. The timeline for resolution varies according to the complexity of the problem; in my experience, anything that requires the intervention of the South Korea group tends to take longer to address.

I realize all of this is a royal pain in the ass, but we're not dealing with Tesla or Apple where owners are part of what is basically a closed ecosystem. Many of us use our Samsung displays with devices, accessories, and services from a multitude of companies, and it is impossible for the AV manufacturer's tech support groups to test for all scenarios. In addition, the way some people use their gear is not exactly how the manufacturer originally intended, so it helps tech support if you include information that is pertinent to your particular usage and conditions. Above all, keep in mind that the engineers must be able to reproduce the reported issues in order to identify the cause and begin working on a solution.
Terminader and ray0414 like this.

Definition of "Stupid": Knowing the truth, seeing the truth, but still believing the lies.

Last edited by Rudy1; 12-13-2019 at 06:27 AM.
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