This information is provided for all owners of Samsung TVs, and is not directed to anyone here in particular.
Originally Posted by bnewt
isn't there a phone # or email address that everyone could complain too regarding the lip sync issues & other problems with this set
after all, they didn't exactly give them away
First, make sure you're running the most current firmware on ALL of your gear. Then go to the Support pages on Samsung's website, and open a service ticket via chat. Make sure you have specific items to discuss with the agent...just saying that you're encountering lip sync issues (or whatever) will not suffice. You must provide specific details about the problem you're experiencing, including whether the issue affects all inputs/sources, is random or repeatable, etc. The level one agents will attempt to resolve your issue by giving you instructions based on their handbook...follow them, so that they're able to state in the ticket that you completed those steps. Before concluding the chat, be sure to record your ticket number and save it.
If an issue is reported in this manner by a substantial number of owners it may be attributable to a design flaw and/or a software bug. Such reports automatically trigger a review by the service department manager (at least it does in the USA), and in most cases result in automatic escalation of all similar tickets. The timeline for resolution varies according to the complexity of the problem; in my experience, anything that requires the intervention of the South Korea group tends to take longer to address.
I realize all of this is a royal pain in the ass, but we're not dealing with Tesla or Apple where owners are part of what is basically a closed ecosystem. Many of us use our Samsung displays with devices, accessories, and services from a multitude of companies, and it is impossible for the AV manufacturer's tech support groups to test for all scenarios. In addition, the way some people use their gear is not exactly how the manufacturer originally intended, so it helps tech support if you include information that is pertinent to your particular usage and conditions. Above all, keep in mind that the engineers must be able to reproduce the reported issues in order to identify the cause and begin working on a solution.