I am having three concerns with a new, one month old, 2019 vizio tv model M658-G1. I would like to know, how common these problems are, what is the cause, and if there is an easy fix such as reseating an internal connector.
The problems are --
The TV has power cycled, turned off and right back on, itself 4 times.
This has happened at totally random times when I was no where near the remote. It would just power off and come right back on like someone has pressed the power button two times.
- There is a vertical band about 4 inches wide from the top all the way to the bottom that is slightly brighter than the rest of the screen.
You can't see it when there is a full screen picture. During letterbox movies in the black borders you can just barely see it about %20 of the time. You can also see it on a primarily black screen with some letters on the screen, like in credits. It is not noticeable all of the time but depending on the content on the rest of the screen you can notice it on the black parts about %20 of the time.
- Once I saw a horizontal line of static about the width of a piece of string from about the middle of the screen to the right edge about half way down from the top. After about 30 seconds it started to move slowly down and when it went off the bottom it has not come back. Of the three this one is unacceptable and if it comes back will require fixing.
Talking to tech support they gave me the first round troubleshooting answer of, do a hard power cycle. He also said to put a menu up on the screen if the horizontal line of static comes back to determine if it is the tv or source. The problem with that is the line did not go far enough to the left, it stopped about at the middle, to see if it would be over the menu. I have never seen this with cable tv or the dvr so I doubt it was from the source. There is a first time for everything but 10+ years of cable service never seeing it and three weeks after a new tv it shows up makes me think it is the tv.
If you have had or heard about these problems and know the cause and corrective action I would appreciate it. If the power cycle doesn't clear these problems I will be very annoyed they appeared on a three week old tv. I can say right now that the slightly brighter vertical band didn't go away. I guess I can live with it but I am not happy to have it there at all on a new tv.