Still struggling with them in terms of getting the right replacement. I declined the Q7FN and requested the Q90 based on the one connect box, not being willing to take a 2018 model (Samsung's recommendation) and knowing they have approved at least one or two Q80's, the prices have dropped and the Q90 is cheaper than what the Q80 would have been during the summer. They didn't like that idea and tried to convince me that the Q7FN was an upgrade and I would have no problem with current and future apps/widgets (contrary to what Samsung tells me). I again rejected (all via email at this point), made my case again for the Q90 or a cash out. I really don't expect them to approve a Q90, but it is below my limit (I paid $2200) and much cheaper now ($1999).
I also hammered the point that they initially denied my claim and tried to blow me off multiple times. Add to that, no one has apologized or even admitted their screw up. I asked them how many other people they have done that to that just went away disappointed. I told them if customer service is actually a priority like they said it is, they would make amends and approve the Q90. I'm not sure they know to what level my resolve is to win and how patient I can be.