Samsung JS8500 warranty replacement - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 7 Old 06-19-2019, 05:16 PM - Thread Starter
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Samsung JS8500 warranty replacement

I need some help. SquareTrade is replacing my 55” JS8500 due to flashlighting problems. I’ve been given 2 choices for replacement, a QN55Q60 or QN55Q6DR. Are these essentially the same set? Is there one I should go for? I haven’t kept up with the new TV’s. I was very happy with my JS8500, until the flashlighting started. Are these replacements comparable? Thanks.
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post #2 of 7 Old 06-19-2019, 06:32 PM - Thread Starter
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I did some research. The Q60 appears to be Samsung’s entry level Q series TV and costs $1k, while the JS8500 was a mid to high level TV costing $2k. Seems like I should be negotiating for a higher quality replacement.
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post #3 of 7 Old 06-19-2019, 07:58 PM
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Quote:
Originally Posted by crn3371 View Post
I did some research. The Q60 appears to be Samsung’s entry level Q series TV and costs $1k, while the JS8500 was a mid to high level TV costing $2k. Seems like I should be negotiating for a higher quality replacement.
they probably won't go too high up the ladder since the JS8500 was the 3rd model down. I would aim for a Q70 at minimum. they also may let you pay an upgrade fee if you want something better. tv companies are usually pretty good at working with people like this. but to be honest, consider yourself extremely lucky you're getting anything over flashlighting because usually that is considered "normal".

You may want to tell them that the Q60 doesn't have any local dimming and would probably suffer from the same flashlighting issue. the Q70 does have full array and will be better with the corners. the Q80 would be the sweet spot though if you don't want to fork up a lot for the Q90.
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post #4 of 7 Old 06-19-2019, 08:35 PM - Thread Starter
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I was pleasantly surprised at SquareTrade. It took less than 2 hours from filling the claim to getting a replacement. I like your local dimming argument. I’ll use that, along with arguing that a 800 series set should be replaced with a 800 series set. The Q60 is their entry level set, the 8500 wasn’t. Either way, I admit I’m very happy at the outcome.
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post #5 of 7 Old 06-20-2019, 01:41 PM
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If there are any features that your TV has that is not in the replacement TV's being offered make them known. Had a Vizio M70 last year that had a screen that went bad and went through the process. None of the TV's they offered had full array back-lighting and one less HDMI input. After some back and forth they just cut me a check for full purchase price. I put this towards my current 82" Q6 and couldn't be happier.

That being said my 65JS9000 has bad back-light bleed and a tech just came out today and said the panel needs to be replaced so waiting for word back on how this will proceed.
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post #6 of 7 Old 06-20-2019, 03:22 PM
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Quote:
Originally Posted by crn3371 View Post
I need some help. SquareTrade is replacing my 55” JS8500 due to flashlighting problems. I’ve been given 2 choices for replacement, a QN55Q60 or QN55Q6DR. Are these essentially the same set? Is there one I should go for? I haven’t kept up with the new TV’s. I was very happy with my JS8500, until the flashlighting started. Are these replacements comparable? Thanks.
I'm shopping to replace my damaged JS8500 and the Q6 or Q60 is a hard no. They have less screen tech then the older JS8500.
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post #7 of 7 Old 06-20-2019, 04:11 PM
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Originally Posted by dapala View Post
I'm shopping to replace my damaged JS8500 and the Q6 or Q60 is a hard no. They have less screen tech then the older JS8500.
The Q60R has no local dimming at all, while the JS8500 was edge lit with local dimming. No edge dimming in 2019 Samsungs, so the OP should push for the Q80R and be prepared to settle for the Q70R which is the budget FALD.
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