Best Buy: Geek Squad questions and help
I browsed through all the different sub forums and not sure where this post would go, If I did post in the area that it doesn't belong, mods please feel free to move it to the correct forum.
I bought my a Sony X900E about 1 year ago and now has flat line across the upper 3/4th of the screen. It's a pretty tiny line, but it's very noticeable. I have a best buy geek squad plan that ends in April of 2020, but last night when I finally get a chance to go to bestbuy to ask for their Geeksquard and how it works, I notice my receipt was written differently/weird. Let me explain.
I bought my x900E for $1971 total without tax and it was an open box item, so because of this; Sony TV being open box I only get a 30 day warranty; therefore in order to sell the unit, they threw in a 2 year geek squad warranty for free. What I didn't check was that they code the receipt to show the TV as $1771+$199 geek squad plan.
So now Best Buy said they would honor the TV as 1771 and not the $1970, the problem is I can't go back to the original best buy that I bought it from because it is now closed. I originally bought from Mall of American Best Buy in MN.
What can I do, am I SOL because they coded the receipt this way? Was thinking about picking Samsung Q80 and shell out for the difference, but the extra $200 would be real nice if they could at least use it towards a new geek squad plan for the new TV that I would be replacing, but they are saying there's nothing they can do about that.
The sad part in all of this is the guy I spoke to knew that my TV was(open box) for roughly between 1900-2100, so they know I'm not lying, he specifically stated but just said they couldn't do anything about it.