I just did a live chat with Samsung regarding the whole AFXZA/BFXZA issue. I'm posting the transcript as it took place so you all know for yourselves what's behind the suffixes.
Please wait for a Samsung Agent to respond.
You are now chatting with 'Finch'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK1125601080105X
Finch: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Chris: What is the difference between the PN43F4500AFXZA from 2013 and PN43F4500BFXZA from 2014? Are there any new features added to the 2014 model? What about the way the panel produces black level, white level, and color? What about the glossiness of the screen? Are there any differences between the 2013 and 2014 versions?
Finch: Thank you for providing the model numbers Chris. I will check the difference and provide you the information.
Finch: Could you give me a few minutes while I gather the information for you?
Chris: Take your time. I'm right here. Thanks.
Finch: You're welcome.
Finch: I appreciate your time and patience.
Finch: I have double checked the information and I see that there is no difference between the two TV models.
Finch: The only difference is the year of manufacture for the two TV's.
Chris: Someone in the Plasma forum at www.avsforum.com
stated that they have a BFXZA with firmware 1003, but weren't able to update to 1027 for the AFXZA. I bought mine on January 15, 2014 and was able to update to 1027. Does that definitely mean I have the 2013 version? Is it possible that I could have accidentally installed 2013 firmware on a 2014 BFXZA model?
Finch: The updates for the TV's would be according to the country the TV has been purchased.
Finch: If the country would be different then it could be that the TV has not been provided with the update in that country.
Finch: However, I see that the latest version for BFXZA is ver.1027.
Chris: I believe the AFXZA and BFXZA are both US models. I didn't double check the AFXZA/BFXZA suffix on the TV I purchased before I installed the AFXZA firmware. Even though I was able to install the AFXZA firmware on mine, could I have purchased a 2014 BFXZA, didn't know it, accidentally done a downgrade by installing the December 2013 firmware for the AFXZA model?
Finch: Yes, AFXZA and BFXZA are both US models the difference been the year AFXZA been 2013 and BFXZA been 2014.
Chris: Will firmware for an AFXZA 2013 model install on a BFXZA 2014 model?
Finch: As the model numbers and the features and series are the same it would be able to update.
Chris: Someone who owns a 4500BFXZA claims he has firmware 1003. I can't find 1027 for the BFXZA, yet I can find 1027 for the AFXZA. Is the 1003 firmware still from 2013 even though it is on a 2014 BFXZA model?
Finch: Yes, you are correct BFXZA been the latest model the information has not yet updated on the Samsung website.
Finch: As both the models are the same they would come with ver.1003 and when update is available they can be updates to 1027.
Finch: Just to confirm, are we connected on the chat?
Chris: It sounds like Samsung basicly is giving their 2013 leftovers a different suffix when they ship to retailors in 2014, whether they were manufactured in 2013 or 2014. This makes sense. I am glad I didn't accidently downgrade my TV. Now I know how to explain this situation to my friends at the forum. Thank you.
Finch: I do understand your situation as a customer and I appreciate your understanding.
Finch: I did provide you with all possible available information that I could to isolate the issue. I would have surely provided you with more if there was any available.
Finch: Before you go, I just wanted to make you aware of some really good support pages that are available to our customers.
Samsung SPOT (Smart Personal Online Training) offers real-time Samsung support with a product expert through live video chat. visit us at Samsung SPOT Our hours of operation(currently) are: Monday to Friday / 10am to 7pm EDT.
If you are looking for more details on the functionality of a product or would like to find answers to some of the questions, visit us at SamsungSimulator for an interactive review of some of our Samsung products.
Finch: You're welcome. Is there anything else that I can assist you with?
Chris: Not tonight.
Finch: Have a good night Chris!
Finch: Thank you, bye.
Finch: Thanks for chatting with Samsung Support. If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better.
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Chat session has been terminated by the Samsung Agent.