Originally Posted by LmLewis
Look at the back will say manufacturing date, it was probably made in 2013. I would take it back and get my money back. Spend the extra and get a B panel. Much better Blacks and the demo was probably never broke in and put in torch mode for 8000 hours.
Ill be bringing it back.
So what happened was online said it was the B model, missing the stand. I call the store, and I ask if anything is wrong with the tv, and a lady checks with a guy, and then says nothing is wrong with it. So I end up buying online for in store purchase.
I get my email saying my item will be ready in under 45 minutes. Two hours later, i call bb, asking if its ready. The girl kind of laughs saying warehouse is on break. For two hours?? Anyways, she said they'll get it down in a minute. Moments later, i get the email that my tv is ready for pickup. So i head down to bb. When i get there, they still havent pulled it from warehouse, so i have to sit around and wait.
They finally bring out the tv, bubble wrapped, after saying they double checked its condition. I asked if the power cable and remote was with it, they said yes. I asked if there was any cosmetic issue with it, the guy says no.
So i get it home, unwrap it, to realize a group of decent size scratches on the screen, and some scuffs on the bezel. They also forgot to include the power cable. I called bb and spoke to the manager, and he offered 82 off, and that i can come up and get the power cable.
So i get home and power the tv up, w/o any external source plugged in. The tvs menu popped up, and most the screen was black, with a bunch of white pixels sparkling everywhere. This mostly faded after some time. After plugging in a device and viewing a brighter image, theres the same logo burned in on the four corners, and some burn in on the bottom. Grey colors also appeared to be turquoise.
I look on the back, and sure enough, the model number is an A, with 8140 hours on the tv. It was a floor model.
Geek Squad is suppose to inspect these tvs. So i got mislead by them saying it was a B model, which i wanted, and lead me to believe it didnt have many hours. By them saying no cosmetic damage. By them saying theres nothing wrong with the tv. And they forgot to give me the power cord, resulting in an extra trip, plus bringing it back. Not to mention the slow service they provided.
Should i complain, and request some kind of reimbursement for my lose of time, energy, gas? Maybe like a gift card?
The whole experience felt very unprofessional.