Received this email this morning.
Customer reference number: 2137512941
Please quote your customer reference number when contacting Samsung
Email response ID: 2137512941
Dear Don Brookshire,
Thank you for contacting Samsung. I understand that you are would like to replace the Y-SUS board on your TV model PN64F8500AFXZA and you have checked with our parts store, but it wasn't available. Please note that we at technical support do not have information about the parts availability and the part you are referring to is not a user replaceable part. However, if you wish you can replace it. You will need the service manual of the TV for the schematic diagram. You can purchase the service manual from the parts store. You can order manuals and parts by contacting our parts distributor, Samsung Parts, (also known as J&J Parts) at 1-800-627-4368 (Mon - Fri from 9:00 A.M to 8:30 P.M EST) or at http://www.samsungparts.com
You will need your model number. The complete model number can be located on the rear panel of your device. (You can also check with local store for the part)
If you have any more questions related to Samsung devices, feel free to contact us. We are available 24/7 to assist you.
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