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post #1 of 38 Old 06-18-2016, 05:00 PM - Thread Starter
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Oh No my plasma

I purchased about a year ago the last PN60F5300 I could find and at the time put it in my climate controlled storage unit as I have been renovating my house (myself so been a very long time).

I finally was ready to bring the TV home and install it on the wall. Put up the wall mounts, and go to take the TV out of the box, and lo and behold the screen is completely cracked. The TV won't even turn on, I tried dealing with Samsung, but given that the TV is a plasma and no spare parts there is nothing they can do. Lesson learned, always check your TV when you buy it within 30 days as the retailer will take it back.

I figured I'd post on here to see if there are any good thoughts on what to do - I moved my old 51" PN5300 to the guest bedroom, but I wanted to put the 60" in my bedroom. Do they even have panel blanks that I can swap out the guts into?

I was starting to look on ebay to part the TV out, at least I can recoup some costs, but I want another plasma for my bedroom

Thanks for any thoughts.
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post #2 of 38 Old 06-18-2016, 05:10 PM
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That's terrible to see, sorry man. There's no fixing that. I have the 51" in my bedroom, great TV. But to look on the bright side if there is one, you have an excuse to step up to 4K now.

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post #3 of 38 Old 06-18-2016, 05:21 PM - Thread Starter
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Originally Posted by Egan View Post
That's terrible to see, sorry man. There's no fixing that. I have the 51" in my bedroom, great TV. But to look on the bright side if there is one, you have an excuse to step up to 4K now.
I haven't seen any good 4K's that I like yet - the soap opera effect gives me a headache :-( I did temporarily get a 60" LED Samsung J6200 on sale (GF would not appreciate no TV haha) which at the store I was able to turn all the motion blur stuff off, but the picture honestly is not as good as a plasma.
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post #4 of 38 Old 06-18-2016, 05:27 PM
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Originally Posted by erikill View Post
I haven't seen any good 4K's that I like yet - the soap opera effect gives me a headache :-( I did temporarily get a 60" LED Samsung J6200 on sale (GF would not appreciate no TV haha) which at the store I was able to turn all the motion blur stuff off, but the picture honestly is not as good as a plasma.
I hear ya, I have 2 plasmas and have no plans to replace unless they stop working. Picture quality still blows me away. Even if I had a 4K set 99.9% of what I'd watch would be HD anyway.

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post #5 of 38 Old 06-18-2016, 05:30 PM
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Quote:
Originally Posted by erikill View Post
I haven't seen any good 4K's that I like yet - the soap opera effect gives me a headache :-( I did temporarily get a 60" LED Samsung J6200 on sale (GF would not appreciate no TV haha) which at the store I was able to turn all the motion blur stuff off, but the picture honestly is not as good as a plasma.
That's because you were looking at a 6000 series, which are garbage in my opinion. Step up to a 8/9000 series for a FAR better TV. That or the Sony X940D, an LG OLED, a Vizio R-series, etc. Any of these will shock you with you how good they are.
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post #6 of 38 Old 06-18-2016, 05:37 PM - Thread Starter
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That's because you were looking at a 6000 series, which are garbage in my opinion. Step up to a 8/9000 series for a FAR better TV. That or the Sony X940D, an LG OLED, a Vizio R-series, etc. Any of these will shock you with you how good they are.
I do like OLED, but the price is still too high for a bedroom TV. I'd like to eventually get a 70" to replace the downstairs plasma once they come down in price.

I haven't seen the 8/9K series Samsung - I might have to go take a look re:moving downstairs tv upstairs.
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post #7 of 38 Old 06-18-2016, 05:41 PM - Thread Starter
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Originally Posted by Egan View Post
I hear ya, I have 2 plasmas and have no plans to replace unless they stop working. Picture quality still blows me away. Even if I had a 4K set 99.9% of what I'd watch would be HD anyway.
I don't see 4K content coming too soon given the limited bandwidth that carriers have at this time (I do a lot of Telecom consulting) - however - I don't generally use ondemand for the heavy lifting watching - that's for the PS3 or XBone because I enjoy Dolby TruHD.

But the quick search continues before I start gutting it for parts.
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post #8 of 38 Old 06-18-2016, 06:08 PM
 
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Bummer, dude.... A lesson about why it's definitely always open and check and operate as soon after receipt as possible. They are seriously out of replacement panels already? Or just super expensive so as to be not worth it? I rue the day I may have to replace my PN59D8000.
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post #9 of 38 Old 06-19-2016, 08:22 AM - Thread Starter
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Bummer, dude.... A lesson about why it's definitely always open and check and operate as soon after receipt as possible. They are seriously out of replacement panels already? Or just super expensive so as to be not worth it? I rue the day I may have to replace my PN59D8000.
That's what the Samsung authorized repair person told me when he came out. The replacement panel is $800 bucks + labor if they actually had any available. I'd have to think about that kind of repair cost if I just did the swap myself.
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post #10 of 38 Old 06-20-2016, 08:50 AM
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OLED Availability

After my plasma dies I will get an OLED set. Most likely a 4K flat version.

FYI - Amazon is advertising an LG 55" 1080P curved OLED set for $1,597.00, a 2015 version. They are also advertising an LG flat 4K OLED set at 55" for $2,100.00 (also 2015 version - only 5 left). I don't know if these prices are a sign of more affordable OLED sets to come, or just a means to clear out the 2015 inventory, but these are the lowest prices I've seen yet.
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post #11 of 38 Old 06-20-2016, 09:09 AM
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Originally Posted by erikill View Post
That's what the Samsung authorized repair person told me when he came out. The replacement panel is $800 bucks + labor if they actually had any available. I'd have to think about that kind of repair cost if I just did the swap myself.

Tough break, I was looking for a screen for a 64" for a friend and was shocked to see that a working used 64F8500 was running twice as much as what I paid brand new!! I did not see any screens for sale even from Samsung.
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post #12 of 38 Old 06-20-2016, 09:11 AM
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By the time the price comes down on OLED, they will be obsolete just like plasma when they were asking $4000-$6000 each back in the days.
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post #13 of 38 Old 06-20-2016, 10:55 AM
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By the time the price comes down on OLED, they will be obsolete just like plasma when they were asking $4000-$6000 each back in the days.
Unfortunately, Plasma is still not obsolete... They just stopped making them. I would love to get another plasma, and I should have bought 2 when I got my last one. Admittedly, the OLED 4K HDR flat screens are looking good in the demos I've seen, but I'd like to see them with my chosen content before purchasing one.
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post #14 of 38 Old 06-20-2016, 12:58 PM
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Originally Posted by 80sGuy View Post
By the time the price comes down on OLED, they will be obsolete just like plasma when they were asking $4000-$6000 each back in the days.
Depending on the parameters you consider, every TV becomes obsolete the following year with model updates. QLED is the only emissive hope that has a snowball's chance in hell of upending OLED's grip on the high-end, and the earliest it will arrive is 2019.
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post #15 of 38 Old 06-20-2016, 03:04 PM
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Originally Posted by erikill View Post
I purchased about a year ago the last PN60F5300 I could find and at the time put it in my climate controlled storage unit as I have been renovating my house (myself so been a very long time).

I finally was ready to bring the TV home and install it on the wall. Put up the wall mounts, and go to take the TV out of the box, and lo and behold the screen is completely cracked. The TV won't even turn on, I tried dealing with Samsung, but given that the TV is a plasma and no spare parts there is nothing they can do. Lesson learned, always check your TV when you buy it within 30 days as the retailer will take it back.

I figured I'd post on here to see if there are any good thoughts on what to do - I moved my old 51" PN5300 to the guest bedroom, but I wanted to put the 60" in my bedroom. Do they even have panel blanks that I can swap out the guts into?

I was starting to look on ebay to part the TV out, at least I can recoup some costs, but I want another plasma for my bedroom

Thanks for any thoughts.
My Samsung PN64D7000 plasma TV malfunctioned after expiration of the warranty. Replacement part no longer available. Story as follows:

1. 2011 - TV acquired.

2. 112915 - TV malfunctioned with power cycling issue.
3. 120115 – Samsung Tech (Aaron) visited home; he confirmed diagnosis. Need new Main Board. Est. repair cost of $314.
4. Various conversations with Samsung support. Part is no longer available.
5. 120915 – Samsung Exchange Specialist (Jolene) authorizes an exchange for $1,100 for a new Samsung UN65JS8500 LCD TV. I agreed.
6. 122815 – New TV delivered.
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post #16 of 38 Old 06-20-2016, 03:30 PM - Thread Starter
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Quote:
Originally Posted by J48 View Post
My Samsung PN64D7000 plasma TV malfunctioned after expiration of the warranty. Replacement part no longer available. Story as follows:


1. 2011 - TV acquired.

2. 112915 - TV malfunctioned with power cycling issue.



3. 120115 – Samsung Tech (Aaron) visited home; he confirmed diagnosis. Need new Main Board. Est. repair cost of $314.


4. Various conversations with Samsung support. Part is no longer available.


5. 120915 – Samsung Exchange Specialist (Jolene) authorizes an exchange for $1,100 for a new Samsung UN65JS8500 LCD TV. I agreed.


6. 122815 – New TV delivered.
Any tips on who to speak to in regards to this? Will PM you.
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post #17 of 38 Old 06-20-2016, 03:35 PM - Thread Starter
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Originally Posted by video_analysis View Post
Depending on the parameters you consider, every TV becomes obsolete the following year with model updates. QLED is the only emissive hope that has a snowball's chance in hell of upending OLED's grip on the high-end, and the earliest it will arrive is 2019.
That's what I'm hoping so that the OLED prices come down - I remember buying my 58" plasma in 2008 for almost $3K. Then last year when I bought that 60" it was only around $700 bucks since it was clearance.
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post #18 of 38 Old 06-20-2016, 04:31 PM
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Short of NK going ballistic, lower pricing looks to be all but assured:

http://www.whathifi.com/news/lg-to-d...led-production
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post #19 of 38 Old 06-20-2016, 05:09 PM
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Originally Posted by Lurker123 View Post
Unfortunately, Plasma is still not obsolete... They just stopped making them. I would love to get another plasma, and I should have bought 2 when I got my last one. Admittedly, the OLED 4K HDR flat screens are looking good in the demos I've seen, but I'd like to see them with my chosen content before purchasing one.
Well, according to Pioneer and Panasonic they are. I just can't fathom a plasma TV from Samsung or LG. With that said, I still love my 42" Panasonic 'THX Certified' Plasma.
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post #20 of 38 Old 06-20-2016, 06:14 PM
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I have a Panosonic TCP65VT60 a 65" plasma in perfect shape. It has facial recognition and the picture quality is superb. I'm in Newport Beach CA. IT HAS A TRANSFERRABLE warranty with 5 years left. $3800.
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post #21 of 38 Old 06-20-2016, 07:35 PM - Thread Starter
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Well, according to Pioneer and Panasonic they are. I just can't fathom a plasma TV from Samsung or LG. With that said, I still love my 42" Panasonic 'THX Certified' Plasma.
I think LG was the one to hold out the longest, but Sammy plasma are solid, I would love to have purchased a Pioneer Elite if I had a chance.

At least on AVS I know that I don't have to explain why I preferred Plasma and sad that I can't find another one :-)
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post #22 of 38 Old 06-21-2016, 02:33 AM
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I have a Panosonic TCP65VT60 a 65" plasma in perfect shape. It has facial recognition and the picture quality is superb. I'm in Newport Beach CA. IT HAS A TRANSFERRABLE warranty with 5 years left. $3800.
Droooling....I swear to my lady of the house if only I have $3800 laying around.


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I think LG was the one to hold out the longest, but Sammy plasma are solid, I would love to have purchased a Pioneer Elite if I had a chance.

At least on AVS I know that I don't have to explain why I preferred Plasma and sad that I can't find another one :-)
True. If I have to choose between the two it would be the Samsung. Otherwise in the meantime, we can all hope for the price OLED to come down soon.
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post #23 of 38 Old 06-21-2016, 04:57 PM
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When I discussed my situation, first withregular Samsung Customer Support 800-726-7864, I emphasized that I expectedto pay for a repair of my TV, but it wasn't reasonable for Samsung to not stocka replacement board anywhere in the world. Nor, was it reasonable that Samsungdid not plan another manufacturing "run" for the board. BTW: youcould not then find a used part on eBay. That made the relatively new TVuseless. Samsung agreed and assigned me a new ticket that authorized anexchange. Then I started dealing with the Samsung Exchange Department at 201-727-5622.



In your case, obviously it's not Samsung's faultthat the screen cracked (and I know you're not claiming that). If Samsungcan't furnish a replacement screen because the company discontinued its plasmaline, it should offer you some consideration.



The questions become what will they offer, whatwould you need to pay.
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post #24 of 38 Old 06-22-2016, 07:44 AM - Thread Starter
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When I discussed my situation, first withregular Samsung Customer Support 800-726-7864, I emphasized that I expectedto pay for a repair of my TV, but it wasn't reasonable for Samsung to not stocka replacement board anywhere in the world. Nor, was it reasonable that Samsungdid not plan another manufacturing "run" for the board. BTW: youcould not then find a used part on eBay. That made the relatively new TVuseless. Samsung agreed and assigned me a new ticket that authorized anexchange. Then I started dealing with the Samsung Exchange Department at 201-727-5622.



In your case, obviously it's not Samsung's faultthat the screen cracked (and I know you're not claiming that). If Samsungcan't furnish a replacement screen because the company discontinued its plasmaline, it should offer you some consideration.



The questions become what will they offer, whatwould you need to pay.
Thanks - trying this approach now. They have me calling samsung parts, now calling global samsung parts to confirm the panel is discontinued / OOS. I've been saying verbatim what you wrote - seems like you have to keep sticking to it. But mine is the TV is barely a year old and I can't even buy / pay to fix it.
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post #25 of 38 Old 06-27-2016, 06:27 PM
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Reply to Erikill - Sorry for Length

AVS will not let me post a private message reply to you because I'm a "newbie." So here's the looooong story






Samsung Exchange: Samsung PN64D7000 (old) for Samsung UN65J8500 (new)


050511 – Samsung PN64D7000 plasma TV purchased four andone-half years ago.


112915 – TV malfunctions during a Samsung-initiated softwareupdate. TV enters endless power cyclingsequence. Online suggestions regardingentering remote codes don’t work.


113015 – Call to “local” authorized Samsung Repair toschedule a repair. Without the specialticket number, the repair facility would not schedule a repair. This was true even though I was paying 100%of the service call fee.


113015 – Call to Samsung Tech Support (STS) at 800-726-7864. She offers a few suggestions; none fix theproblem. She gives me a special ticketnumber so I can schedule a repair.


113015 – 2nd call to “local” authorized SamsungRepair. I give them the special ticketnumber and rep schedules a repair.


120115 – Authorized Samsung Repair Technician (Aaron) visitshome. He confirms problem and diagnosesa faulty main board. Cost to repair is$314. He calls his parts department and determinesthat part is unavailable and will not become available from Samsung. I later find that no new/used part is availableon eBay. Aaron tells me that someonefrom Samsung would call me to determine next step.


120115 thru 120815 – I apparently missed Samsung’s call back. So I call Samsung. Rep tells me exchange has been approved and givesme a new ticket number. Rep saysSamsung exchange person will call me.


120915 – Samsung TV Exchange Dept. Representative (Jolene, 201-727-5622)calls me. She offers a TV exchange of anew Samsung UN65JU7100 for my old TV plus $1,000. I counter with a UN65JS8500 upgrademodel. She agrees for $1,100. I accept. This includes one year warranty and free shipping.


As part of the process: She said there was no TV I could getwithout some $ payment. Samsung wouldnot issue a refund of any amount. Samsung would not issue me a credit for use at a retailer.


122815 – Samsung UN65J8500 delivered to home. Shipper picked up old TV at the same time. I’m satisfied.


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post #26 of 38 Old 06-27-2016, 09:56 PM
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Smile Plasma Story

Fascinating story. Glad you were able to get satisfaction.
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post #27 of 38 Old 06-28-2016, 10:48 PM
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Quote:
Originally Posted by Lurker123 View Post
Unfortunately, Plasma is still not obsolete... They just stopped making them. I would love to get another plasma, and I should have bought 2 when I got my last one. Admittedly, the OLED 4K HDR flat screens are looking good in the demos I've seen, but I'd like to see them with my chosen content before purchasing one.

when you can't get replacement parts, they are considered obsolete.
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post #28 of 38 Old 06-29-2016, 06:11 AM
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when you can't get replacement parts, they are considered obsolete.
Out of production is not the same as obsolete. Obsolete indicates that a superior technology has replaced it. The Space Shuttle, for example, is not obsolete. It was worn out and too costly to maintain and operate, but it is no more obsolete than if you bought a Saturn or Hummer back in 2007, or a Delorean back in the 80s. Now a steam powered car or locomotive, those are obsolete. Drum brakes, AM radio, 8-track tapes - all obsolete but note that you can still get at least two of the three today, so I'd argue that availability has little bearing on whether or not something is obsolete.

Plasma may finally be replaced by OLED 4K HDR sets in the PQ area. I hope so, as the plasma sets won't last forever. 4K HDR LED sets still suffer from all the LED issues, although some are mitigated enough that they may be bearable. I'd rather not settle for bearable.
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post #29 of 38 Old 06-29-2016, 08:22 AM
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Quote:
Originally Posted by J48 View Post
My Samsung PN64D7000 plasma TV malfunctioned after expiration of the warranty. Replacement part no longer available. Story as follows:

1. 2011 - TV acquired.

2. 112915 - TV malfunctioned with power cycling issue.

3. 120115 – Samsung Tech (Aaron) visited home; he confirmed diagnosis. Need new Main Board. Est. repair cost of $314.

4. Various conversations with Samsung support. Part is no longer available.

5. 120915 – Samsung Exchange Specialist (Jolene) authorizes an exchange for $1,100 for a new Samsung UN65JS8500 LCD TV. I agreed.

6. 122815 – New TV delivered.
It's practically unheard of that any manufacturer would repair or replace a TV that failed four years after the warranty expired, especially Samsung.

Are you in a foreign country where the warranty laws are stronger?


.
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post #30 of 38 Old 06-29-2016, 05:38 PM
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Out of Warranty Replacement

Nope. I live in the USA. I agree with you and I was kind of surprised. BTW: I didn't rant or scream to anyone; I'm not a Samsung VP's relative; I didn't write any letters. I think I got lucky with the original Samsung repair facility tech guy (Aaron). I was "nice" to him; helped move the TV so he could remove the back panel for diagnosis; sort of chatted him up; didn't blame him for the malfunction or lack of part,


So I think just maybe he, at least, initiated the concept of some sort of compensation/deal with Samsung.
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