On Tue, Jun 30, 2015 at 5:43 AM, My Cable Mart - Amazon Marketplace
<email address removed> wrote:
Please request a RETURN via the AMAZON portal. We can not initiate a return request ourselves for this ONE cable.
--- Original message ---
How do I check if it has been certified? NVidia is listed as an
adopter on the HDMI site.
I am not the first person to have this problem with Redmere HDMI 2.0
On Mon, Jun 29, 2015 at 1:12 PM, My Cable Mart - Amazon Marketplace
<[e-mail address removed]> wrote:
> We are currently working first with REDMERE to determine if there is a known incompatibility with this specific video card. The product itself absolutely performs as advertised, and has been certified and tested by HDMI LLC for such compatibility. However, if the VIDEO CARD you are using this with has not been certified and tested by HDMI LLC, we can not be responsible for such results.
> --- Original message ---
> But it doesn't perform as advertised.
> On Mon, Jun 29, 2015 at 5:45 AM, My Cable Mart - Amazon Marketplace
> <[e-mail address removed]> wrote:
>> We accept returns for refund within a 30 day period. Unfortunately, we can not accept this product back as it is beyond our return period.
>> --- Original message ---
>> Ok thanks. I'm interested in the answer as I still have the two 25'
>> cables. If I can go ahead and return the other 15' cable that would be
>> On Sun, Jun 28, 2015 at 9:09 AM, My Cable Mart - Amazon Marketplace
>> <[e-mail address removed]> wrote:
>>> Thanks for the detailed information surrounding this issue. I have sent an email directly to our cable manufacturer to see if we can get more information about this specific issue with your specific video card. The REDMERE PRA1700 chip is used in MONSTER and AUDIO QUEST cables as well. We are going to see if this is a VIDEO CARD issue, or a REDMERE CHIP issue.
>>> --- Original message ---
>>> I am trying to send 3840x2160 60hz 4:2:0 subsampling over HDMI 2.0,
>>> which should be only 10Gbps. It cuts in and out and I have
>>> intermittent black lines through the picture. Everything works fine at
>>> lower resolutions or hz. I think it is an incompatibility with RedMere
>>> and the Nvidia 980TI card. I got a 15' cable without Redmere that
>>> works so I want to replace both 15' runs with that one. I will keep
>>> the 25' cables as they are in the wall already and I don't need to
>>> connect the PC through them.
>>> I have seen some other reports online which also lead me to believe
>>> there is an issue with Redmere and Nvidia. Probably it would make
>>> sense for you to test this specific configuration.
>>> I posted some more information on AVS forum:
>>> On Fri, Jun 26, 2015 at 2:24 PM, My Cable Mart - Amazon Marketplace
>>> <[e-mail address removed]> wrote:
>>>> Sorry to hear you are having trouble with the 15' HDMI cable not supporting 4K. I see you have multiple purchases of this cable from our company, are you able to get the other 15ft cable to support 4K? I would like to find out if you possibly received a defective cable, or if we have a larger issue here. Could you also let me know what resolution you are attempting to achieve?
>>>> Lastly, does the cable work properly at a lower resolution? When your computer is set to a resolution of 4096x2160 at 30/60hz do you simply not get a signal once so over, or does it cut in/out?
>>>> Thank you.
>>>> Shane C