Quantity Description Unit Price Extended Price
1 HDMI Cable, BJC Series-1 23 1/2 AWG Belden Bonded-Pair, 40 foot, Black 132.75 132.75
1 HDMI Cable, BJC Series-1 23 1/2 AWG Belden Bonded-Pair, 30 foot, Black~3.27~986~36 102.25 102.25
1 HDMI Cable, BJC Series-1 23 1/2 AWG Belden Bonded-Pair, 25 foot, Black~2.74~839~32 87.00 87.00
2 HDMI Right-Angle Adapter, version A~0.08~70~1 8.00 16.00
1 HDMI Female/Displayport Male Adapter cable, 6 inches~0.1~90~4 12.00 12.00
2 BJC LC-1 Subwoofer Cable, 1 1/2 foot, Black~0.18~70~1 15.00 30.00
1 BJC LC-1 Subwoofer Cable, 1 foot, Black~0.15~59~1 14.25 14.25
1 BJC LC-1 Subwoofer Cable, 2 foot, Black~0.2~82~2 15.75 15.75
1 Blue Jeans Cable Bonded Pair Cat 6a Ethernet Cable, 25 foot, Black~1.02~408~13 36.00 36.00
2 Belden 1700A Bonded Pair Cat 5e Ethernet Cable, 1 1/2 foot, Black~0.06~22~1 6.50 13.00
2 Belden 1700A Bonded Pair Cat 5e Ethernet Cable, 3 foot, Black~0.09~36~1 7.00 14.00
1 Belden 5000UE Speaker Cable, 260 foot, unterminated~15.73~1560~65 158.60 158.60
1 Belden 1700A Bonded Pair Cat 5e Ethernet Cable, 6 foot, Black~0.16~63~2 8.50 8.50
Sales Tax 61.45
In my order below, I purchased a 40ft Series-1 HDMI cable on a visit to Seattle and brought it home to Croatia in my luggage, which meant I could not test it. During the next 6 months I was very busy with construction on my home. I had actually forgotten there was any risk the cable won't work and I foolishly ran the cable in the floor, walls, and ceiling without testing it. It is in conduit, but as you know, it is a very thick cable and difficult to pull.
Now I have everything setup and I'm trying to pass 4K from a Sony UBP-X800 Blu-ray player to a JVC RS620 projector via the 40ft cable, but the projector claims "no input". I have tried [email protected]
and [email protected]
, with and without a Denon 3300W AVR. If I connect the X800 to the projector with a 6 foot cheapo HDMI cable, 4K works.
Is there anything I can do? Do I really need to pull the Series-1 HDMI cable out of the floor, walls, and ceiling and replace it? I'm honestly surprised that HDMI is such a terrible standard that high quality copper cables cannot work for a 40ft run. The guys on AVS forum have suggested an optical cable for ~$180. That puts the cost of my HDMI run at $133 for the BJC cable that doesn't work + $180 optical cable = $313 = absolutely brutal.
Your website states that the cable is certified for "category 2" (which I assume includes 4K) only up to 25ft, however the text also gives the impression that the cables will work beyond the certified lengths. I accepted this to be true because of your good reputation on AVS forum and because I found other customers of yours reporting 4K working at 40ft. I needed a 40ft HDMI cable and it was my understanding that you are selling the highest quality HDMI cable possible. My naive conclusion was that I had no other option except to take a chance on the length of the run. Had I known 4K would not work or that an optical cable was a surefire solution, I would not have purchased and installed the Series-1 cable. While ultimately it was my own lack of HDMI expertise and inability to test the cable that got me in this situation, I do feel somewhat mislead by the text on your website, specifically:
"...performs better over distance than anything else we have seen--and this is borne out by its independent HDMI certifications. It is certified to the longest distances of any HDMI cable we know of--45 feet for Category 1 ("Standard" speed), 25 feet for Category 2 ("High speed". In actual usage, it ordinarily will work at distances far exceeding these--we have run 1080p video through a 125 foot Series-1 HDMI cable without any information loss, but results will vary depending on the capabilities of the sending and receiving circuits of the devices in use."
First of all, you cannot fairly compare a 40 foot cable with a 6 foot cable. Length is a huge factor in HDMI cabling. We also state at the end of the statement on our website "but results will vary depending on the capabilities of the sending and receiving circuits of the devices in use."
While some people report full function at 4K at 40 feet, this is VERY much based on the gear involved (not just the cable). We make no claims or guarantees of 4K function at those lengths.
Category 1 and 2 were HDMI v1.3 certifications, and are not the same as Premium Certification as called out in HDMI 2.0. This information has been on our site since early 2016.
The following excerpts are from the article on this page:
Blue Jeans Cable
You seem defensive and even more upset than I am, yet I'm the one who wasted $133 and now has to pull new cables. I'm not attacking you. I'm a customer who had a bad experience with your business and I'm communicating to you why I think that happened. Do whatever you like with the information that I'm taking the extra time to provide to you.
On Wed, Aug 2, 2017 at 3:28 AM, Blue Jeans Cable <[email protected]
> First of all, you cannot fairly compare a 40 foot cable with a 6 foot cable. Length is a huge factor in HDMI cabling.
I'm not comparing those cables. I performed the test with the 6 foot cable to narrow down that the problem is with the BJC cable and that everything else is working correctly.
> We also state at the end of the statement on our website "but results will vary depending on the capabilities of the sending and receiving circuits of the devices in use."
Yes, I included that text in the part of your web page I quoted to you. Still, I find your web page misleading: immediately after listing the certifications you say the cables will ordinarily work at distances far exceeding the certifications. You are encouraging customers to purchase your product for use outside the certifications. This leads to unhappy customers, like myself. I'm also not the only one:
Sure, after listing the specs, then saying the cables will ordinarily work anyway, you then say it depends on the sending and receiving circuits. I don't find this makes things any clearer. You may feel it's a good enough disclaimer, but you have unhappy customers so I would say it really isn't terribly good.
> While some people report full function at 4K at 40 feet, this is VERY much based on the gear involved (not just the cable). We make no claims or guarantees of 4K function at those lengths.
That is true. The only thing you say about 4K is that it is a supported protocol/standard.
> Category 1 and 2 were HDMI v1.3 certifications, and are not the same as Premium Certification as called out in HDMI 2.0. This information has been on our site since early 2016.
I wouldn't consider these layman's terms and would personally find it useful to know (concisely) what the certifications mean. Eg, I come to your page to buy cables to hook up my devices. I probably know if I want 1080p or 4K. I probably don't know what category 1, 2, or premium are.
> The following excerpts are from the article on this page:
It's a good article. It's ~3800 words but gets to the part that concerns me eventually, and what it says about that is: 1) Series-1 is good for 4K to 20-25 feet, and 2) it "may function just fine for somewhat longer distances in practice" where the longer distance is quantified as > 25ft and < 100ft. I still have no idea of how likely that "maybe" range is. Given my experience, I would guess it's pretty damned unlikely for 4K to work at all > 25ft.
When I mentioned that comparing a 6 and 40 foot cabl;e was not a fair comparison, what I'm saying is that because a 6 foot cable worked does not mean that the 40 foot cable is faulty. I did not feel as if you were "attacking" us.
I'm sorry that your system is not functioning, but all we can do is offer as much information as we can to educate the buyer prior to making a purchase, as well as making our contact information easily available in case questions still remain.
Blue Jeans Cable
I just bought 12m, 10m, and 6m RUIPRO optical HDMI cables for $480 to replace my $350 of BJC cables. IMHO your site should be crystal clear that HDMI cables > 25 feet won't work or are extremely unlikely to work with 4K (both my 30 and 40 foot BJC cables won't pass 4K, I didn't bother trying the 25 foot). I agree that educating the buyer is good and if your site was clear about what does not work with 4K, my disaster would have been avoided. It currently is NOT clear. The information is indeed on your site, embedded in a 3800 word article linked from your purchase page, but I don't feel this is sufficient and clearly it was not since I made a purchasing mistake.
If you won't provide a partial refund, please at least make 4K compatibility clear directly on your purchase page so others can avoid the pain and expense that I have suffered.