Hello friends and experts. We recently purchased two new HD cameras. Before use, we tested them regarding firewire capture. We tried the camera on various firewire devices, including a PC with three PCI adaptors, a firewire hub, our Mac production computer. We discovered one camera failed to provide firewire connectivity. After returning the camera, the manufacturer says a "third party device" blew out a chip on the main board, and sent a repair estimate of about $1,000 along with a picture of a scorch mark on the equipment. The other camera is OK and we connected it to pretty much the same stuff.
I have read up on 1394. My question is this: Is the camera manufacturer at fault? Should we get them to cover repair?
I understand power protection is part of the 1394 standard, but cannot find a full set of specifications on the internet as IEEE charges for the docs. Please help. Thanks.