Originally Posted by ckl1998
You can try this. Unplug the HDMI cable from HDMI Out on your soundbar, assume this connects to your TV. The next thing you need to do is to restart your TV, however, before you restart or during the restart, please make sure your soundbar is turned on. After the restart and when your TV is back to operation, connect the HDMI cable back to your HDMI Out on your soundbar. Wait for the detection to happen, and check whether you can see the devices now instead of playback_*.
I am current using the above workaround, on my X8500F which seems to have problem with this HT-ST5000. Both are in latest OS and firmware. The problem is reproducible. It is about the detection and identification between the TV and the soundbar. From observation, as long as the soundbar is on prior you turn on the TV, the problem is unlikely to occur. However, if the soundbar is off when you turn on the TV, or the TV is turned on first and then it turns on the soundbar, the problem will happen. Once it happens, unfortunately, you have to carry out the above workaround.
I do not have such problem initially as I recall and I do not think Sony will fix it. Perhaps someone in this forum can share further insight.
Now... this is EXACTLY the same workaround "solution" i also found myself!
Few days back I took both the TV and soundbar to the service. I did this because when they tested it, they tested with some old Sony TV and everything worked perfect. So I grabbed all my gear and took it there. but everything worked. We assumed this is because "... sometimes you have to turn everything off like plugged it out from the socket for some time - like 30 minutes or more." Okay, I did power-cycle myself but never though that devices needed such reset. But it worked. I got back home, plugged everything back and it worked AGAIN. I though to myself, this is strange but it seemed that it did the trick.
Next day, same thing happened again. So I started back and forth with various on/off scenarios and what it works (most of the time at least), is this:
. both units off
. first turn on the TV so that it gets HDMI2 correctly identified (HDMI2 is my STB and since having it connected this way, all the issues escalated)
. after I get proper sound w/o sync issues to the HDMI2, I turn on the soundbar
. instantly devices gets properly identified; I have all three of the soundbar's outputs connected (ATV, Bluray and PS4P), even if all three devices are in stand-by
. after few second some flickering starts to develop, identification gets lost (like there are not devices connected to soundbar) but HDMI2 gets properly identified as a soundbar's through-put
. if all is well, sound gets stable and devices reapper (or not) after a minute or so or if I turn devices from stand-by
. occasionaly, device's ID gets lost again (like playback_x) but connection is still there and stable
Now, for your opinion guys: where do you think the issue originates? In the TV or soundbar? I have both devices under warranty and I'd like to claim it while I still can. If this is even applicable..
Thank for sharing!