Originally Posted by GBE-Tony
Been trying for 4 days to get this system to work and I have tried every combination the sound just will not go thru the arc HDMI and I really do not have time for any device that needs to be reconfigured everytime I use it and the sound well I never got that far. I have a samsung Series 8 65 inch TV and it should work but does not. I do not know what else to try. I even had my 23 year old son who works in IT try to set it up and we both are looking at each other saying WTF. Really it is just a sound bar and not the space shuttle. I may give their tech support a try tomorrow but I am thinking this is going back no mater what it costs to ship back.
Sorry to hear that you’re having a bad time of it. As previously mentioned HDMI ARC can be hit or miss, and may require changing multiple settings on the TV.
Did you ensure that ARC is enabled in the TV settings? Those settings can be buried deep in the menus, and may be in multiple submenus in different places. You may have to disable the TVs internal speakers or enable external speakers, too, which can be in yet another submenu. Skim the manual for any settings related to ARC or CEC (or whatever Samsung’s proprietary term is). Also, check Nakamichi’s help desk for Samsung TV settings https://www.helpdesk.nakamichi-usa.c...msung-hdmi-cec
The problem could be the encoding for the audio you’re trying to send (DolbyDigilal, Dolby Digital Plus, etc.). Even some newer TVs are very limited in what signals they will passthrough over ARC. This can also be dependent on the source of the signal (native TV signal or streaming app, blu-Ray player, Roku, etc.). Check if your TV is listed here https://www.rtings.com/tv/tests/inpu...io-passthrough
to determine what signals it can send over ARC. The TV manual or specs may also be useful to determine passthrough capability.
Have you tried a different HDMI cable? That’s often the cause of connection problems. Try a brand new certified high speed cable. It does not need to be an expensive one with gold plated connectors. This one from Monoprice should be just fine https://www.amazon.com/Monoprice-Cer...Z9TRM1KHQSE2P2
It’s also possible that the HDMI port on the TV or soundbar is broken. Those ports are fragile and can be easily damaged, especially if the cable has been plugged in and out a number of times, or if the weight of the cable stresses the port. If you connect a known working source device (Like a DVD player) to the soundbar and connect the soundbar ARC output to the TVs HDMI ARC input, do you get video to the TV? How about if you connect to a different HDMI input on the TV? Do you have another TV where you can check the soundbars ARC port?
If none of that works, email Nakamichi tech support. Ray is very responsive and helpful. Be sure to tell them the specific model number of the TV (not just that it’s series 8), how the TV settings are configured, what devices are connected to which ports on the TV and soundbar, and what troubleshooting steps you’ve performed.
Hope this helps.