Official Nakamichi Shockwafe 9.2 and 7.2 dts:x dual subwoofers soundbars thread - Page 182 - AVS Forum | Home Theater Discussions And Reviews
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post #5431 of 5480 Old 12-02-2019, 07:48 AM
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Originally Posted by Brainodo View Post
Have you managed to get Plex to play Atmos files to a TV? I haven't been able to.

I bought the 7.2.4 a couple of weeks ago and am having minor, intermittent problems. Sometimes dialogue is distorted or it won't passthrough sound from Plex. Switching HDMI output and back usually fixes these. Also, I did have occasional dropouts for a few seconds but a reset seems to have fixed that [fingers crossed].
I tried the hard reset but it did not reset the settings on the soundbar which I thought was odd.

The one thing I've been trying to do is get sound from the rear surround speakers using upmix or surround rather than Native. This doesn't seem to do anything, however. Playing Atmos content (Fury Road on Vudu or Apocalypse Now Blu-ray) seems to work fine but I thought the Surround setting would make other 5.1/7.1 content play through all the speakers. Would SSE make a difference?
Yes, I have been able to play files encoded in both DD+ and TrueHD formats of Atmos - on Plex, using my Nvidia Shield. Don't have any issues.

Native - no upmixing. If original content is 2.1/5.1/7.2, Nakamichi plays as is
Dolby Upmix - upmixes to all channels, no vertical effects
Dolby Surround - upmixes to all channels, with vertical effects (controlled through SSE)

If the Pure Direct setting is Dolby Surround, you should hear rear speakers play as well. For example, Hulu is only PCM on ATV, but I hear all speakers outputting sound.
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post #5432 of 5480 Old 12-02-2019, 11:07 AM
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Nobody has any experience using an HDMI switch? I have one too many Atmos enabled devices...Hoping someone has used one with good results before I order one...

Sony 75xZ9D connected to Panasonic UB820 and Nakamichi Shockwafe 7.1 Pro Atmos
Sony 55x900e
Sony 55xA1E
Sony 75x940e (Returned :-( bad motion blur)
Sony 75x900e, Sony 75x940d, Sony 55x930d, 55x810c, Sony 55x850c (All retired)
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post #5433 of 5480 Old 12-02-2019, 01:52 PM
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I got the Shockwafe 9.2.4 for Black Friday and have everything setup. I need some tips on optimizing my settings.

Below is how my room is laid out. From the TV to seating area is about 6-7 feet. TV is a Sony X930e. I have a Sony X700 bluray player connected directly to the soundbar and the ARC port connected to the TV. The X700 shoes atmos is working. The Movies Anywhere app is registering Atmos sound through ARC. Netflix and Disney+ shows Dolby D Plus. The apps are running through the built in Android TV. I know I'll need a Nvidia Shield or Apple TV 4K to get atmos working on all platforms.



Here's what I've done so far:

  • SSE - Set to SSE 1
  • Room Size - Set to small based on my speaker distance. The living room is 20x16 with the seating area right in the middle.
  • CR - 10 from default of 5 (is this the only setting for the soundbar volume? It seems a little quiet even at 10 relative to the other speakers)
  • SS - 3 from default of 5 (speakers on their side in hybrid mode, 5 seemed too loud relative to the soundbar volume)
  • SB - 3 from default of 5 (speakers on their side in hybrid mode, 5 seemed too loud relative to the soundbar volume)
  • Bass - 7 or 8 from default of 5
  • Crossover - 110hz

Any tips on what else I can do?

Last edited by maverick777; 12-02-2019 at 02:01 PM.
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post #5434 of 5480 Old 12-02-2019, 02:01 PM
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Originally Posted by maverick777 View Post
I got the Shockwafe 9.2.4 for Black Friday and have everything setup. I need some tips on optimizing my settings.

Below is how my room is laid out. From the TV to seating area is about 6-7 feet. TV is a Sony X930e. I have a Sony X700 bluray player connected directly to the soundbar and the ARC port connected to the TV. The X700 shoes atmos is working. The Movies Anywhere app is registering Atmos sound through ARC. Netflix and Disney+ shows Dolby D Plus. The apps are running through the built in Android TV. I know I'll need a Nvidia Shield or Apple TV 4K to get atmos working on all platforms.



Here's what I've done so far:

  • SSE - Set to SSE 1
  • Room Size - Set to small based on my speaker distance. The living room is 20x16 with the seating area right in the middle.
  • CR - 10 from default of 5 (is this the only setting for the soundbar volume? It seems a little quiet even at 10 relative to the other speakers)
  • SS - 3 from default of 5 (speakers on their side in hybrid mode)
  • SB - 3 from default of 5 (speakers on their side in hybrid mode)
  • Bass - 7 or 8 from default of 5
  • Crossover - 110hz

Any tips on what else I can do?
Per Alberto from Nakamichi there is no ability to get Atmos over ARC. Does the soundbar tell you that you're getting Atmos when running Movies Anywhere from the Sony tv? Or just the Movies Anywhere app? I literally just bought a sheild so that I could get Atmos from Vudu and Disney +. Vudu is fine but Disney Plus wasn't sending Atmos last time I checked.

Sony 75xZ9D connected to Panasonic UB820 and Nakamichi Shockwafe 7.1 Pro Atmos
Sony 55x900e
Sony 55xA1E
Sony 75x940e (Returned :-( bad motion blur)
Sony 75x900e, Sony 75x940d, Sony 55x930d, 55x810c, Sony 55x850c (All retired)
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post #5435 of 5480 Old 12-02-2019, 02:14 PM
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Originally Posted by joshua goard View Post
Per Alberto from Nakamichi there is no ability to get Atmos over ARC. Does the soundbar tell you that you're getting Atmos when running Movies Anywhere from the Sony tv? Or just the Movies Anywhere app? I literally just bought a sheild so that I could get Atmos from Vudu and Disney +. Vudu is fine but Disney Plus wasn't sending Atmos last time I checked.
I'm using the Movies Anywhere app from my Sony TV which has Android TV built in. Atmos is definitely showing on the soundbar when I choose a movie with an Atmos soundtrack on Movies Anywhere. ARC cannot do TrueHD atmos, but it is able to do Dolby Digital+ Atmos.

Since the Movies Anywhere app is working with atmos, I assume it's possible with Netflix and Disney+ if the services chose to add support.
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post #5436 of 5480 Old 12-02-2019, 02:53 PM
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Originally Posted by maverick777 View Post
I'm using the Movies Anywhere app from my Sony TV which has Android TV built in. Atmos is definitely showing on the soundbar when I choose a movie with an Atmos soundtrack on Movies Anywhere. ARC cannot do TrueHD atmos, but it is able to do Dolby Digital+ Atmos.

Since the Movies Anywhere app is working with atmos, I assume it's possible with Netflix and Disney+ if the services chose to add support.
That's interesting! My understanding was that Nakamichi cannot do Atmos period - via the ARC - be it DD+ or TrueHD.
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post #5437 of 5480 Old 12-02-2019, 03:19 PM
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That's interesting! My understanding was that Nakamichi cannot do Atmos period - via the ARC - be it DD+ or TrueHD.
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Originally Posted by maverick777 View Post
I'm using the Movies Anywhere app from my Sony TV which has Android TV built in. Atmos is definitely showing on the soundbar when I choose a movie with an Atmos soundtrack on Movies Anywhere. ARC cannot do TrueHD atmos, but it is able to do Dolby Digital+ Atmos.

Since the Movies Anywhere app is working with atmos, I assume it's possible with Netflix and Disney+ if the services chose to add support.
I have a Sony z9d, same processor as the 930e...I was told that Atmos over ARC was a no go period from Nakamichi. Can you test out Vudu for me? I didn't try movies anywhere, but the only reason I bought the sheild was so I could get Vudu/Disney + with Atmos...

Sony 75xZ9D connected to Panasonic UB820 and Nakamichi Shockwafe 7.1 Pro Atmos
Sony 55x900e
Sony 55xA1E
Sony 75x940e (Returned :-( bad motion blur)
Sony 75x900e, Sony 75x940d, Sony 55x930d, 55x810c, Sony 55x850c (All retired)
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post #5438 of 5480 Old 12-02-2019, 03:49 PM
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I have a Sony z9d, same processor as the 930e...I was told that Atmos over ARC was a no go period from Nakamichi. Can you test out Vudu for me? I didn't try movies anywhere, but the only reason I bought the sheild was so I could get Vudu/Disney + with Atmos...
I'll try Vudu when I get home. You should try the Movies Anywhere App. Everything but Lionsgate films will work from your Vudu account.
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post #5439 of 5480 Old 12-02-2019, 05:11 PM
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I'll try Vudu when I get home. You should try the Movies Anywhere App. Everything but Lionsgate films will work from your Vudu account.
Just tried it. No dice. Anytime I try to play something with the Sony built in apps the soundbar just says Dolby Audio and when I hit the info button on the Naka remote it says Dolby Digital...Don't even get DD+

Sony 75xZ9D connected to Panasonic UB820 and Nakamichi Shockwafe 7.1 Pro Atmos
Sony 55x900e
Sony 55xA1E
Sony 75x940e (Returned :-( bad motion blur)
Sony 75x900e, Sony 75x940d, Sony 55x930d, 55x810c, Sony 55x850c (All retired)
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post #5440 of 5480 Old 12-02-2019, 05:39 PM
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Nobody has any experience using an HDMI switch? I have one too many Atmos enabled devices...Hoping someone has used one with good results before I order one...
Yes, I've used one for my consoles and can say for me it works as intended
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post #5441 of 5480 Old 12-02-2019, 06:31 PM
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Originally Posted by maverick777 View Post
I'll try Vudu when I get home. You should try the Movies Anywhere App. Everything but Lionsgate films will work from your Vudu account.
Just tried it. No dice. Anytime I try to play something with the Sony built in apps the soundbar just says Dolby Audio and when I hit the info button on the Naka remote it says Dolby Digital...Don't even get DD+
I just tried the Vudu app and mine does say Dolby Atmos Dolby D Plus. Worked for both Ready Player One and Jumanji.

I'm on the latest Oreo firmware for the X930e. Not sure if that makes a difference.

Is your TV audio set to Dolby Digital Plus under Sound Adjustment > Advanced Setting > Input related?

Last edited by maverick777; 12-03-2019 at 07:58 AM.
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post #5442 of 5480 Old 12-02-2019, 11:01 PM
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Yes, I've used one for my consoles and can say for me it works as intended
Me too. I’m using a Caavo remote that’s essentially a HDMI switcher on steroids. Works fine.
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post #5443 of 5480 Old 12-02-2019, 11:03 PM
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Me too. I’m using a Caavo remote that’s essentially a HDMI switcher on steroids. Works fine.
I packed up my Caavo - it just does not seem to play well with Nakamichi and Apple TV.

No Nakamichi, devices directly connected to TV via Caavo - no issues!

With Nakamichi, if I use Caavo, I get frequent screen blackouts. I am using the Belkin cable, so not sure. I got frustrated, got rid of Caavo, connected devices directly to Nakamichi and went back to Harmony.
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post #5444 of 5480 Old 12-03-2019, 07:47 AM
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I just tried the Vudu app and mine does say Dolby Atmos Dolby D Plus. Worked for both Ready Player One and Jumanji.

I'm on the latest Oreo firmware for the X930e. Not sure if that makes a difference.

Is you TV audio set to Dolby Digital Plus under Sound Adjustment > Advanced Setting > Input related?
It is set to DD Plus...How strange. You have the 9.2 correct? I know the 930e is a year newer than the z9d but they use the same processor...I wonder if the difference is the 7.1 vs the 9.2

Sony 75xZ9D connected to Panasonic UB820 and Nakamichi Shockwafe 7.1 Pro Atmos
Sony 55x900e
Sony 55xA1E
Sony 75x940e (Returned :-( bad motion blur)
Sony 75x900e, Sony 75x940d, Sony 55x930d, 55x810c, Sony 55x850c (All retired)
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post #5445 of 5480 Old 12-03-2019, 07:57 AM
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It is set to DD Plus...How strange. You have the 9.2 correct? I know the 930e is a year newer than the z9d but they use the same processor...I wonder if the difference is the 7.1 vs the 9.2
Yes. I have the 9.2. It's on the latest 3.3 firmware out of the box if that matters.
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post #5446 of 5480 Old 12-03-2019, 07:59 AM
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Yes. I have the 9.2. It's on the latest 3.3 firmware out of the box if that matters.
Ok...I know the z9d can do DD+ and Atmos over ARC as I've asked members in the z9d forum and they have confirmed. Now you have confirmed that the Nakamichi can do Atmos over ARC as well...So either there is a limitation on the 7.1 or mine is defective...Back to the Nakamichi tech support for me...

Sony 75xZ9D connected to Panasonic UB820 and Nakamichi Shockwafe 7.1 Pro Atmos
Sony 55x900e
Sony 55xA1E
Sony 75x940e (Returned :-( bad motion blur)
Sony 75x900e, Sony 75x940d, Sony 55x930d, 55x810c, Sony 55x850c (All retired)
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post #5447 of 5480 Old 12-03-2019, 09:07 AM
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Soundbar does not generate content, it only handles what is thrown at it. There is no "real" vs "fake" Atmos. Atmos can be lossy (DD+) or lossless (TrueHD). Nakamichi should be able to handle both. There are currently no streaming apps that support lossless Atmos. If you use Plex and play lossless Atmos files, Nakamichi handles that.

The only way to get Atmos of either kind from Nakamichi would be by directly connecting the streaming device to one of the HDMI inputs (and not ARC).
Not sure what you're adding. Someone claimed that soundbar can't do Atmos from a Arc input. That is completely false. You're quoting the part of my correction that points out that some may fill compressed Atmos isn't real Atmos, but go on to say that you agree with me.

https://www.avsforum.com/forum/195-s...l#post58897906
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post #5448 of 5480 Old 12-03-2019, 09:31 AM
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Not sure what you're adding. Someone claimed that soundbar can't do Atmos from a Arc input. That is completely false. You're quoting the part of my correction that points out that some may fill compressed Atmos isn't real Atmos, but go on to say that you agree with me.

https://www.avsforum.com/forum/195-s...l#post58897906
Do you have a 9.2 or a 7.1? Nakamichi support told me that they don't do Atmos over ARC...

Sony 75xZ9D connected to Panasonic UB820 and Nakamichi Shockwafe 7.1 Pro Atmos
Sony 55x900e
Sony 55xA1E
Sony 75x940e (Returned :-( bad motion blur)
Sony 75x900e, Sony 75x940d, Sony 55x930d, 55x810c, Sony 55x850c (All retired)
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post #5449 of 5480 Old 12-03-2019, 09:35 AM
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Not sure what you're adding. Someone claimed that soundbar can't do Atmos from a Arc input. That is completely false. You're quoting the part of my correction that points out that some may fill compressed Atmos isn't real Atmos, but go on to say that you agree with me.

https://www.avsforum.com/forum/195-s...l#post58897906
Not completely false. This is what I see with my 7.2 running 3.3 as well as what Nakamichi support told me - no atmos of any kind, lossy or not, via ARC. I have the emails from their customer support.

Did something change with 9.2 newer models, not sure? Read "many" others on this thread who are essentially saying the same thing as me with their 7.1 and 7.2 systems.
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post #5450 of 5480 Old 12-03-2019, 09:53 AM
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Do you have a 9.2 or a 7.1? Nakamichi support told me that they don't do Atmos over ARC...
Nakamichi Shockwafe Ultra 9.2.4 bought from Amazon 23 NOV 2019 firmware 3.3 ("33")

I originally had all HDMI inputs going to soundbar but Roku Ultra caused endless HDCP failure and Sony BD player just made horrible screeching sounds when playing Nakamichi demo disc.

I switched to no Roku because LG has all the streaming apps I needed.

Final answer:

2017 Sony BDPS6700 player HDMI 1 (back) connected to 2019 65" LG C9 TV HDMI 4 input (nothing special about 4)

2019 Nakamichi Shockwafe Ultra 9.2.4 HDMI 1/Arc connected to LG C9 TV HDMI 2/ARC

The LG TV HDMI audio setting are "pass through" and "e-arc"

--Now-- Sony plays Atmos demos on Nakamichi disk. "Atmos Atmos Dolby D Plus" is displayed on sound bar.

Both Netflix and Amazon Prime apps on the TV show "Atmos Vision" on TV, and "Atmos Dolby D Plus" is shown the sound bar

Everything sounds great.
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post #5451 of 5480 Old 12-03-2019, 10:13 AM
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You either have a defective soundbar or something in your setup isn't right. I know that sucks to hear that but it should work as expected...too many owners that don't have the same problems.

But, i believe the downgrade process is the same as the upgrade process.
Just want to report back to downgrading my soundbar to FW2.1 eliminiated my sound distortion issues. You very well may be right that I have a defective soundbar but I don't know what I would do to prove that to Naka support for them to replace it. At this point I'm stuck without Atmos/Dolby Vision support. But at least my wife and I are no longer frustrated each and every day.
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post #5452 of 5480 Old 12-03-2019, 10:37 AM
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Just want to report back to downgrading my soundbar to FW2.1 eliminiated my sound distortion issues. You very well may be right that I have a defective soundbar but I don't know what I would do to prove that to Naka support for them to replace it. At this point I'm stuck without Atmos/Dolby Vision support. But at least my wife and I are no longer frustrated each and every day.
Have you tried updating again? It is possible you got a bad download of the firmware...If that doesn't fix it here's a couple questions.

How did you pay for it? How long have you had it?

If you used a credit card, you can dispute the charge and claim that Nakamichi support is unwilling to work with you. Alberto has always been great to work with but the level 1 tech support guys are terrible and I don't know what has to happen to get you over to Alberto but I would demand to speak with him. I would also explain in an email that you are going to dispute the credit card charge if someone doesn't help you assuming you paid with a credit card.

Sony 75xZ9D connected to Panasonic UB820 and Nakamichi Shockwafe 7.1 Pro Atmos
Sony 55x900e
Sony 55xA1E
Sony 75x940e (Returned :-( bad motion blur)
Sony 75x900e, Sony 75x940d, Sony 55x930d, 55x810c, Sony 55x850c (All retired)
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post #5453 of 5480 Old 12-03-2019, 10:40 AM
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Have you tried updating again? It is possible you got a bad download of the firmware...If that doesn't fix it here's a couple questions.

How did you pay for it? How long have you had it?

If you used a credit card, you can dispute the charge and claim that Nakamichi support is unwilling to work with you. Alberto has always been great to work with but the level 1 tech support guys are terrible and I don't know what has to happen to get you over to Alberto but I would demand to speak with him. I would also explain in an email that you are going to dispute the credit card charge if someone doesn't help you assuming you paid with a credit card.
I've had the soundbar for just over a year (Nov. 26, 2018) on Amazon. Yea I'd love to speak with him but the people I've spoken to have been terrible as you said. I haven't tried updating again but I will attempt it one more time doing all the proper resets and disconnecting the HDMI devices, etc. before I reach back out to support.
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post #5454 of 5480 Old 12-03-2019, 10:43 AM
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I've had the soundbar for just over a year (Nov. 26, 2018) on Amazon. Yea I'd love to speak with him but the people I've spoken to have been terrible as you said. I haven't tried updating again but I will attempt it one more time doing all the proper resets and disconnecting the HDMI devices, etc. before I reach back out to support.
Ok, most people don't know this but most credit cards provide an automatic additional 1 year warranty that goes into effect after the 1 year manufacturers warranty. If you used a credit card via Amazon, you might consider reaching out to the card provider and explaining the situation. They will likely cover it. They may just refund the money to your card...

Sony 75xZ9D connected to Panasonic UB820 and Nakamichi Shockwafe 7.1 Pro Atmos
Sony 55x900e
Sony 55xA1E
Sony 75x940e (Returned :-( bad motion blur)
Sony 75x900e, Sony 75x940d, Sony 55x930d, 55x810c, Sony 55x850c (All retired)
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post #5455 of 5480 Old 12-03-2019, 10:49 AM
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Ok, most people don't know this but most credit cards provide an automatic additional 1 year warranty that goes into effect after the 1 year manufacturers warranty. If you used a credit card via Amazon, you might consider reaching out to the card provider and explaining the situation. They will likely cover it. They may just refund the money to your card...
I will look into that after I try another upgrade tonight.
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post #5456 of 5480 Old 12-03-2019, 02:56 PM
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Originally Posted by Jedimaster5577 View Post
Yes, I've used one for my consoles and can say for me it works as intended
I have a switch in port 4 of the Nakamichi. I have the PS4, Nintendo switch, Wii U and NES classic connected to the switch and they all play perfectly through the Nakamichi.

I bought thisa switch on Amazon.
HDMI Switch High Speed HDMI Switch Box 5X1 with Latest Powerful Lock Function Ultra HD 4K HDMI Switcher Selector IR Wireless Remote and AC Power Adapter - Supports 4K 1080P 3D (SW501A4K) LANKSTONE
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post #5457 of 5480 Old 12-03-2019, 06:24 PM
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Okay, so an update to my previous post. I was able to get Dolby Atmos working fine on my Xbox One S (Apocalypse Now Blu-Ray, Dolby Access App, Mad Max Fury Road on Vudu App) last week.
Since the middle of last week I’ve not been able to get any of the apps to play Dolby Atmos even though Nakamichi says it’s receiving Atmos. Even trying non-Atmos content and Dolby Surround/Upmix, SSE, etc has no effect. Nothing from rears. Switching output to Dolby Digital or DTS on Xbox allows upmix/surround. Tried reset, hard reset, messing with setting, etc. No dice with Atmos.
Coincidentally, Access app was updated last week.
Just tried Apocalypse Now Blu-Ray and Nakamichi demo disc with Xbox set to Atmos output and both sounded great with Atmos.
Not sure if it means anything but every time I switch from Atmos to Dolby or DTS in Xbox settings, it prompts me to set up Access again.

tl;dr Atmos working through Xbox Blu-ray player but not apps. Any ideas, AV gurus?

Last edited by Brainodo; 12-03-2019 at 06:30 PM.
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post #5458 of 5480 Old 12-03-2019, 08:50 PM
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Ok, most people don't know this but most credit cards provide an automatic additional 1 year warranty that goes into effect after the 1 year manufacturers warranty. If you used a credit card via Amazon, you might consider reaching out to the card provider and explaining the situation. They will likely cover it. They may just refund the money to your card...

So I think I may have fixed my issue, though I'm not sure what the ramifications are. I upgraded again to FW3.3 and still had the audio distortion when starting to play different files. I then disabled Audio passthrough in Plex settings on my Shield and it seems to have resolved my issues. I originally thought disabling that would disabled direct play support for my files but it turns out they are still direct playing even with it set to disabled.

I'm just wondering if I'm going to be missing out on anything with this setting set to disabled.
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post #5459 of 5480 Old 12-03-2019, 09:08 PM
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Quote:
Originally Posted by joshua goard View Post
Ok, most people don't know this but most credit cards provide an automatic additional 1 year warranty that goes into effect after the 1 year manufacturers warranty. If you used a credit card via Amazon, you might consider reaching out to the card provider and explaining the situation. They will likely cover it. They may just refund the money to your card...

So I think I may have fixed my issue, though I'm not sure what the ramifications are. I upgraded again to FW3.3 and still had the audio distortion when starting to play different files. I then disabled Audio passthrough in Plex settings on my Shield and it seems to have resolved my issues. I originally thought disabling that would disabled direct play support for my files but it turns out they are still direct playing even with it set to disabled.

I'm just wondering if I'm going to be missing out on anything with this setting set to disabled.
How does it sound? If it's freaking awesome I wouldn't worry about it...

Sony 75xZ9D connected to Panasonic UB820 and Nakamichi Shockwafe 7.1 Pro Atmos
Sony 55x900e
Sony 55xA1E
Sony 75x940e (Returned :-( bad motion blur)
Sony 75x900e, Sony 75x940d, Sony 55x930d, 55x810c, Sony 55x850c (All retired)
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post #5460 of 5480 Old 12-04-2019, 12:09 AM
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My god... I finally figure it out.

Ok first thing first.

My system is 7.1 pro
Apple tv4k & shield tv (2017)
Lg 86uk6570 TV

Here are symptom number 1

When play lpcm5.1 contents with apple tv, rear speakers do not make any sound.
If I hit direct button on remote twice then rear speakers work.
I did hard reset several times not helping at all.
How did I solve this mystery?
SSE OFF--------was the answer.

If anybody have netflix, find content name 'test patterns' play that content. This content will test your sound system, too.

If you turn on SSE, You will hear 'left surround channel' but sound coming from front left.

BUT turn off SSE, then everything sounds right.

Problem solved.

Symptom number 2.

Play any 5.1 contents with shield tv with SSE turned on, your front left sound would come from front left and REAR LEFT. same happened with right channel. Turn off the SSE then everything work great.

Problem solved.



나의 LM-Q815L 의 Tapatalk에서 보냄

Last edited by redhyena69; 12-04-2019 at 12:54 AM.
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