Originally Posted by tuan209
I received my replacement soundbar today and I am having a hell of a time trying to connect it to the app.
I have updated the firmware via USB (first thing I did).
The Google Home app can pick it up but not the Sennheiser app. At this point, Im not sure if its worth the effort. Obviously I havent gone into the app to fine tune it yet, but the subwoofer doesnt sound as good (after calibration via the include mic) as it does after calibration with the Anthem receiver. The sub sounds a little more boomy.
When I had the Ambeo, it was a nightmare until I figured it out. But even when that happened, the Ambeo would work until days later it finally konked out and wouldn't work at all. Hope they didn't send you mine as a replacement! Its S/N was 0169000145.
Try it again.
The application works best via Bluetooth. Download it into a tablet or phone, as I'm sure you must've done so, already.
Obviously, now you'll need to pair the Ambeo to the app on your tablet or phone. Please do so. Remember, be sure pairing is done via Bluetooth. Turn on Bluetooth in your device and keep them close to each other. Activate Bluetooth in the Soundbar, then go into settings of your iPad/phone device and let it search. The device should soon see the Ambeo.
At this point, let's assume you got it going.
Once, either you shut down either systems or you lose reception, if you're thinking that you'll be up and running merely by touching the app again on your tablet and that the Ambeo would see it, you'd be mistaken.
Here's what I learnt, the hard way.
The app download on the tablet is fine; you only need to do it once. However, YOU MUST PAIR THEM AGAIN
. Do this by going into the Settings and touch Bluetooth so that it'll scan until it sees your Ambeo.
This process goes for every time that you wish to link both.
For instance, I was doing this with an Apple iPad. I'd have to do a re-scan from the Settings every time. Wouldn't work just by touching the app from the iPad's main screen even when Bluetooth was always on.
You mentioned the Anthem. It's under consideration. I recall that even with countless times when I'd rescan calibration with the Ambeo, it wouldn't seem different wherever the mike was. Thanks for the pre-insight of the Anthem. Seems like it'd do a better job. I mean, if the Ambeo did, then I wouldn't have needed its app in the first place.