Originally Posted by TheDuke1980
Well after setting mine up I'm extremely frustrated. Many of the issues mentioned in this forum and others have been absolutely true in my experience. I was hoping they were isolated but doesn't look that way. I just contacted support :
"From the very beginning the app has not worked correctly. App sends me to Google home to connect to internet, once connected, back to the app and it won't recognize or pair with the soundbar. Delete both apps, Repeat, same issue. Third time is the charm. I changed nothing, it just decided to work this time. Calibration, the next headache. Follow instructions to a tee, failed. Restart the bar, failed to calibrate. Rinse, repeat. 10+ attempts all fail. There is nothing blocking the mic, Googled all possible issues, nothing works I give up. Retry a few hours later. Still a few fails but finally it decides to finish the calibration-again I changed nothing, it should have worked the first time, not 15 tries and hours later. The nightmare continues. Every single time I use the app it makes me get up and press the two buttons on the bar like the initial setup did as if I've never been connected before. Or it just won't recognize the bar and I can't use the app at all, pick your poison. I have also experienced multiple audio drop outs - apple 4k TV hooked to bar and earc hooked from bar to TV. All high quality cables rated 18gbs etc. Had the exact same setup with Sony ST5000 with zero issues. It's the bar. I got a lemon or you guys are putting out a product not ready for prime time. I'm regretting my $2500 purchase. On a side note there is almost no bass either, like no way it would be acceptable wo adding a subwoofer. Reviews I've read were impressed with the bass so I'm really starting to think I got a defective unit, please help. Thank you "
I'll update when they respond and if I happen to find any fixes to the issues.
Sorry to hear that, yours sounds like a faulty unit to me.
My one calibrates the first time and app connects the only difference is I don't use arc or Earc as I have had issues in the past with it.
It worked perfect with my apple tv 4k (when I had it).
Try disabling arc and Earc on soundbar and tv and test it again and see how you get on as a test.
The bass issue is that with external subwoofer connected?
If the external subwoofer is connected and subwoofer is ON then you can go to sub menu to adjust.
See picture. I have also added my firmware version.
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