Join Date: Jun 2017
Location: Portland, Oregon
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HW-N950 / Roku DD+ No sound issue
Starting this to see if others are having similar issues with Roku/ Roku TV's and the HW-N950 (and other samsung soundbars).
It is not clear if this is an issue with Roku or the soundbar. I am hoping someone out there has run into this before.
Issue: Roku detects DD+ capability of the HW-N950 however there is no sound from the soundbar when DD+ is selected in Roku. Even the Roku menu clicks go silent so this has nothing to do with the content being played. I am able to adjust the volume via CEC but there is no sound at all.
When switching to standard DD, everything works fine.
I had this issue on 2 65" TCL Roku 6 series units (had to exchange TV due to screen issues)
I also have this issue on a 55" TCL Roku tv (same OS version)
The soundbar has been exchanged per Samsung's recommendation. Same issue with new one.
I have tried 4 different HDMI cables
I am working with TCL and Samsung support on this but I feel like it is going to be a long road to get anywhere with this.