Originally Posted by tyivan
I ordered my copy of Geostorm 3D from Amazon a while back. I do believe it is still onsite for ordering, however, when checking on the status of my order it is telling me that they do not have a release date for my 3D copy yet and would keep me updated when available. I know Geostorm has already been released in the US and that Best Buy customers have already received their 3d copies. Has anyone else ordered thru Amazon for this item? I am thinking about canceling this order and reordering thru Amazon UK even though the release date is not untll Feb 13th I believe.
i contacted amazon about my order here is the response from them.
Message From Customer Service
I'm very sorry to know that your order hasn't been shipped yet. We certainly didn't expect this to happen.
I can understand your disappointment and I sincerely apologize for any inconvenience this may cause.
We pride ourselves in ensuring that all of our customers receive timely, efficient service and a stress-free shopping experience. Your patronage is greatly appreciated. We were unable to provide you with this level of service for your very important order, and for this, I am truly sorry.
I've checked your order details and found that the item you ordered is currently in stock through Amazon.com and is in the final stages of packaging and will be shipped at the earliest.
I've immediately forwarded this concern to our Inventory Team on priority and I can assure you that once this item would be available you will be served on the priority basis. Your patience and understanding is highly appreciated in this matter.
It is our privilege to have you as our valued customer & we want to make sure you are always taken care of.
Thanks for your cooperation. We look forward to hearing from you soon.