I just wanted to provide an update. I never received a response to my e-mail inquiry from a few days back, so I decided to give Samsung a call. I spent a little over 30 minutes on the phone being redirected to a few different areas and trying to trouble shoot. They sent me a link to reset my password, which was successful. However, logging in with my new password brought me back to the password change screen and the same error message. The technician on the line even tried logging in for me and was unsuccessful, as well. She said she would escalate to the next level and I should hear back after 24-48 hours. She also said to try again after 24 hours because she thought that could potentially make a difference. I am doubtful that the 24 hours will make a difference, but it should be interesting to hear what the escalation team has to say.

Thanks for the update. You reached the point where I was last Sunday so I’m not very optimistic. Although the more people that raise the issue with them the better chance there is that they fix the problem.

What did the escalation team say?

After properly resetting my password via a link they provided for the discount store I was able to login to the [email protected] account today so you should give it a shot now.

I am still getting the same error and I had reset my password with first tier customer service. Maybe the escalation team will provide a different password reset link.

Glad to hear it’s working for you, though!

Well who knows if it will work tomorrow but it took making another phone call to Samsung Accounts 1-855-795-0509 and at first they sent me a link to reset my password for generic samsung.com which did not fix things and only after a few explanations about [email protected] did it occur to them that I needed a password reset for their discount program.

Just out of curiosity, when you reset your password through the link, did it ask for a password change on login again or just let you straight on through?

and that ends up creating an IBM email address for you?

no, this was the first time it didn’t redirect me to change my password.

it works!

I had to load the ebates chrome button in my browser. i then logged into the "workplace" discount program. I can order the 82in Q70R for 3499.99 and with ebates 6% it is 3290 plus tax.

not bad

Does ebates work with using the Samsung Finance? I am most likely going to finance it just for the upgrade program (I like the idea of a new TV every 2 years and saving 33% on the original purchase).

Thanks! I just called the number you provided and asked for a discount program password reset (instead of trying to explain the problem), and it worked!

The only issue is I don't see the Samsung Upgrade program when I add to cart. On the main page it says its an option, but when I go to check out I only have the option of pay in full or Samsung finance. Are the discount program and upgrade program incompatible?

EDIT: according to Samsung Support you are automatically enrolled in Samsung Upgrade when you choose Samsung Financing as a payment option. Placed my order and waiting for a ship date!

congrats! Which tv did you order? And how do you include ebates with your order?

Has anyone ordered using the Samsung Upgrade option? I am trying to checkout but do not see the "opt in" option for the program. The only choices are Pay in full or Samsung Finance. I tried going through the Samsung Finance path, but even at checkout there is no mention of opting into the Samsung Upgrade.

Anyone else have this issue?

Yep. I called customer service. You don’t have to opt in with TVs, only with phones. If you pay with samsung financing for 36 months you are auto opted in.

This part keeps throwing me for a loop...

"Choose your new eligible TV and select Samsung Upgrade when you checkout with Samsung Financing."

And then there is NO option for "select Samsung Upgrade" in the checkout...

Yeah I had the same concern. I tried a different, non-EPP, account in a different browser. Also tried another compatible TV and I could never get the option to show. The man on the phone sounded pretty sure. He said if you pick the finance option you will get an email after 2 years asking if you want to upgrade.

I figured out the bug - it seems the Samsung Upgrade is only popping up with bundle options.

If you try to purchase the new 8K TV you will see the prompt after skipping the bundle stuff... or try it on the 2018 Q9. Either way, I’m not so sure id trust that rep you spoke to. Every piece of Samsung literature says you HAVE to opt in to the program to be eligible. Seems the website is having issues. I attached a screenshot of the 2018 Q9 checkout showing the correct payment options.




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Thanks for the this. I sent an e-mail to Customer Service and asked them to confirm. I already placed my order, but it has not shipped. I wonder if they can modify something like this on the back end.



I think the difference is you can select "buy now" for the Q900 or the Q9. The Q90 is only "Add to Cart".

Q80 55" popped up. No pricing. Maybe they are getting ready to load up the site soon.

6% back at eBates. That would wash my taxes, so the 75" Q80R would be roughly $3200. (just a guess)

You're probably pretty close if the EPP pricing holds. PC Richard & Son has it listed for $3999 with a release date of April 2nd.

I just pre-ordered the Samsung Q80r. EPP is 25% off, wow! Just $200 more than the sale price of the Q8FN. Makes me think that there probably isn't much of a difference between the models if it is only $200 more. Rumor is that the Q80r has 96 Zones this time, so it edged out the Sony x950g's 60 zones.

6% cashback through Ebates would be amazing. Hopefully it's still that percentage when the 75" Q80r gets released.

Well it has the same new wide angle viewing, reflection handling, and better image processing that the Q90 has so I would hope its better. This deal is not available for everyone so you're getting a special price for a tv that is just being released. I'm likely to pull the trigger on this model once enough feedback becomes available from early adopters.