Refurbished Epson 5040UB - $1,151.00 - Page 12 - AVS Forum | Home Theater Discussions And Reviews
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post #331 of 603 Old 06-02-2019, 01:47 PM
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Originally Posted by Nightwing-DG View Post
Oh, I see. Good to know. Thanks man!
Android there's one called Web Alert, which usually tips me off before the one on my computer. The one on my computer is a Chrome addon called OTSLedit.
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post #332 of 603 Old 06-02-2019, 02:01 PM
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Android there's one called Web Alert, which usually tips me off before the one on my computer. The one on my computer is a Chrome addon called OTSLedit.
Ok, I'm going to get those right now. Are you looking to purchase one too?
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post #333 of 603 Old 06-02-2019, 05:27 PM
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Ok, I'm going to get those right now. Are you looking to purchase one too?
I'm holding off for the time being. Still debating biting the bullet on a 5050UB instead. Haven't made up my mind. I'll post here though if I get an alert and I'm near a computer.
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post #334 of 603 Old 06-02-2019, 08:16 PM
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Originally Posted by xixarchangelxix View Post
I'm holding off for the time being. Still debating biting the bullet on a 5050UB instead. Haven't made up my mind. I'll post here though if I get an alert and I'm near a computer.
Much appreciated! The 5050 is great but out of my price range unfortunately and they don't have refurbs right now.
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post #335 of 603 Old 06-02-2019, 09:34 PM
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I finally grabbed one of them and it is set to be delivered tomorrow. Hopefully it is not one of the previously returned projectors. If it has issues I will compare the serial number to some of the other unacceptable projectors.

BTW... anyone have suggestions for good 3D glasses or a place to order less expensive Epson glasses.

Thanks!
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post #336 of 603 Old 06-03-2019, 07:13 AM
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Originally Posted by cuttebr View Post
I finally grabbed one of them and it is set to be delivered tomorrow. Hopefully it is not one of the previously returned projectors. If it has issues I will compare the serial number to some of the other unacceptable projectors.

BTW... anyone have suggestions for good 3D glasses or a place to order less expensive Epson glasses.

Thanks!
I bought two pair of Epson on Ebay for 40.00 each. One was clearly NIB, but the battery would not take a charge. Lithium batteries are like that when they sit dead for long periods. The other takes a charge and will last a movie, but will not hold it for several days. Going to replace the batteries in both.

Again, only one movie, but these are working fine and seem to be decently constructed. They are 39.95 for a pair. I do not think they are quite as comfortable as the Epson, but my wife likes them. We eat dinner during movies and she says the extra space makes it easier to see the food when glancing down. Funny how things sometimes work out. Paste this in the Amazon search window:

2X 3D Active Shutter Glasses Rechargeable - Sintron ST07-BT for RF 3D TV, 3D Glasses for Sony, Panasonic, Samsung 3D TV, Epson 3D projector, Compatible with TDG-BT500A TDG-BT400A TY-ER3D5MA TY-ER3D4MA

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post #337 of 603 Old 06-03-2019, 11:19 AM
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There are some up right now
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post #338 of 603 Old 06-03-2019, 11:24 AM
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Originally Posted by xixarchangelxix View Post
There are some up right now


Thanks for the heads up...I just missed it after adding it to the cart and checking out...but this is the closest I have gotten in the last month or so


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post #339 of 603 Old 06-03-2019, 12:39 PM
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Thanks for the heads up...I just missed it after adding it to the cart and checking out...but this is the closest I have gotten in the last month or so


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lol, me too. added to cart and it went away at check out
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post #340 of 603 Old 06-03-2019, 12:50 PM
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Saw that it came back in stock for a moment this morning (11:20AM PST), made it all the way through the checkout process and received an Order Confirmation, so fingers crossed.


Looks like it immediately went back out of stock right after my purchase so they didnt release many this round.
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post #341 of 603 Old 06-03-2019, 12:56 PM
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I missed it as well. Better luck next time.
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post #342 of 603 Old 06-03-2019, 05:44 PM
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Anybody received the bulb from the rebate? Still waiting on mine.
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post #343 of 603 Old 06-03-2019, 05:46 PM
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Originally Posted by calvinwalfred View Post
Anybody received the bulb from the rebate? Still waiting on mine.
Mine doesn't even show that it's being processed yet

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post #344 of 603 Old 06-03-2019, 08:12 PM
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Mine doesn't even show that it's being processed yet

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I received an email 3 weeks ago that my rebate was approved and I would receive the bulb within 2-4 weeks.
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post #345 of 603 Old 06-03-2019, 08:14 PM
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I received an email 3 weeks ago that my rebate was approved and I would receive the bulb within 2-4 weeks.
How long did it take from when you sent it in to get an email?

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post #346 of 603 Old 06-04-2019, 05:15 PM
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Well I received my spare bulb from the rebate today. So the free spare bulb, 15% discount, plus a projector with 0 hours on it made this a great deal for me.
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post #347 of 603 Old 06-04-2019, 05:19 PM
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Well I received my spare bulb from the rebate today. So the free spare bulb, 15% discount, plus a projector with 0 hours on it made this a great deal for me.
Congrats still no idea if my rebate was even accepted. I got the 15 percent off though so I'm not sweating it if not

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post #348 of 603 Old 06-04-2019, 05:28 PM
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How long did it take from when you sent it in to get an email?

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It took 2 weeks to receive the email that my rebate had been approved. I did start the rebate process on their website. I received the lamp today. So the total time to receive the lamp after I mailed in my info, was 6 weeks and 3 days.
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post #349 of 603 Old 06-04-2019, 05:35 PM
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It took 2 weeks to receive the email that my rebate had been approved. I did start the rebate process on their website. I received the lamp today. So the total time to receive the lamp after I mailed in my info, was 6 weeks and 3 days.
K thanks I didn't know I could do it online. I actually mailed it in like old school. I did just check today and it says in process so that's a good first step

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post #350 of 603 Old 06-04-2019, 10:17 PM
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Just a quick update on my 5040UB refurb experience. After my first projector arrived with dust blobs, I called and was told the same as others, that they were out of stock and to check back. I politely insisted to speak to a supervisor to explore other options and was eventually transferred to the warranty department, who informed me that a replacement unit could be shipped out immediately, but it would require a temporary hold for the price of the unit on a credit card (which would be charged if the defective unit was not returned within 7 days). Knowing I would likely never be able to call back while the refurbs were in stock, I proceeded with the expedited replacement order, which was shipped that day via next day air (no charge for shipping). The replacement unit arrived the following day in an identical "refurbished" box, but without any other paperwork, remote, or accessories. After firing it up and checking the service menu, I discovered the unit had 0 hours of total operation and 0 lamp hours. I still need to run through the rest of the diagnostics, but the unit appears to be brand new and I was able to verify that at the very least, no dust blobs on this one.

Long story short, for those receiving refurbs with issues, if you can spare another ~$1400 hold on your credit card, that might be the fastest way to get a replacement and it seems to increase your odds of receiving a new unit. My guess is units shipped from the warranty department (which requires the hold) are new, while the units shipped from the sales/order department are truly refurbs (when they are in stock). But I could be totally wrong. Just thought I'd share my experience in case it helps.

Now to see how the exchange affects my rebate status...
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post #351 of 603 Old 06-05-2019, 09:32 AM
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My guess is units shipped from the warranty department (which requires the hold) are new, while the units shipped from the sales/order department are truly refurbs (when they are in stock). But I could be totally wrong. Just thought I'd share my experience in case it helps.
I just felt like having a chat, so I called the Advanced Epson Support Team. No reason, just a chat. I have not had any problems with my own projector. I just wanted to know what kind of feedback I would get if I called. My experience talking with the support member today was actually very enlightening. Makes me appreciate what I am getting when I buy from Epson. Great customer service. I was told not to worry about my 2 years old projector. I was told if anything would happen, it would most likely be in the the first year, as most failed units failed early in ownership. I was informed that, case by case, my projector would be covered under any circumstance requiring a repair for at least one additional year beyond the 2 year that came with it. Now mind you that this is not in writing, but it does leave me with a good feeling to have now. My projector has been, and is currently up for sale, as I thought it would be best to move forward, but I am second guessing my decision to sell after today's chat. I am actually very happy with my Epson 5040UB. The representative actually told me to just keep my 5040UB unless I need 4k 60Hz, more lumins, and a better HDR experience. I pretty much do not game, 90% movies, 95% blu-rays.

So a summary of issues addressed by the advanced team today were...

-up to 3 years of warranty service for those who own a unit that qualifies for a warranty.
-shipping is covered

-confirmed the known failure of power supply units were random, and not a batch, so any manufactured before the issue had been corrected is subject for failure.
-failures most likely occur early in the ownership period, so if you have an older unit that is functioning without issue, you most likely have a good unit that will provide many more years of enjoyment without any repairs necessary.
-every users experience differs, and that is why support is a case by case situation.

-there are actually 3 separate inventories of the 5040UB at Epson
1)new stock
2)replacement units in the warranty department
3)refurbished units on the Epson.com store
-no idea how Epson chooses which units are refurbs for sale, and which are for replacement stock

-The support team has a member, who I spoke with today, that actually is responsible for feedback on specific retailers customer reviews pages. The support team really does care, and may actually go beyond their duty to make a customer satisfied.

-If you do call support, this expression will apply to you directly, "You catch more flies with honey than you do with vinegar".

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post #352 of 603 Old 06-05-2019, 02:25 PM
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I just received my refurb and hope to get some testing done tonight. I will update later. Hoping for the best.
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post #353 of 603 Old 06-06-2019, 10:38 AM
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I just received my refurb and hope to get some testing done tonight. I will update later. Hoping for the best.
Well I hooked up the projector last night and it looks like a pretty good one. A small faint green dust blob but hardly noticeable. This is replacing my current 6500UB. I watched a few minutes of a couple of different 4k blu rays and they looked great. Also watched an episode on Amazon Prime (not the 4k stick) and it looked really good as well except for one very dark scene that looked funky.

I switched to Dish and watched some basketball but was less than thrilled with the picture. Sports watching will be one of the primary uses but I may not have the best settings for the optimal picture. Also, right now I have the Fire Stick and Dish going thru a receiver that does not have the latest HDMI. It has 4k pass thru but not HDR so must be HDMI 1.4 I guess. For the 4k blu ray I put video straight to the projector and audio to the receiver.

Overall, I think I got a pretty good refurb but should do some more testing. Any input on how to improve sports viewing would be appreciated.
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post #354 of 603 Old 06-06-2019, 11:56 AM
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What is the deal with the power supplies failing this model? , seems to be a real issue....guessing the refurbs are probably the way to go as they are correcting the issue.

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post #355 of 603 Old 06-07-2019, 05:51 AM
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I believe I finally got a good one on the fifth refurb unit.

Original refurb purchased direct from Espon.com in April had pink hues on the top right corner out of the box. I sent it back. Serial number X334691747L
Post 142 - https://www.avsforum.com/forum/199-f...l#post57917498


1st refurb RMA replacement had six dust blobs fresh out of the box on power up. I didn't even hook it up after I turned it on, I sent it back. Serial number - X334710215L
Post 154 - https://www.avsforum.com/forum/199-f...l#post57956298


2nd refurb RMA replacement had one giant dust blob that showed up within 10 hours of use. I sent it back. Serial number X334770088L
Post 259 - https://www.avsforum.com/forum/199-f...l#post58059276


3rd refurb RMA replacement had pink hue on the right side of the screen immediately out of box. I sent it back. Serial number X334680597L
Post - 301 - https://www.avsforum.com/forum/199-f...l#post58086802


4th refurb RMA replacement (5th unit overall): no identifiable major issues

------------

This fifth unit was personally autographed for quality control by one of their reps, as was relayed would happen by the last customer service specialist I spoke with. This is the first one that came with this signed verification paper. He assured me they’d check the next model they sent me thoroughly again before they sent it out the door and make sure it had no problems since I’d had such a bad experience so far. He hinted if I wasn’t happy with this one I should just request a refund and move on. I told him if it was a functioning unit with no glaring issues, I’d be satisfied, as that's what was promised. It looks like Epson finally delivered.

This 5th refurb conversation was two weeks ago, he said I should expect the unit the following week, but the unit arrived two weeks later. I’m not sure what the long delay was, I have my suspicions, but I’ll leave that unsaid since it’s just conjure on my part. Anyway this last unit seems solid.
  • No dust blobs
  • No color uniformity issues
  • No pink discolorations

Here are some pictures of the fifth unit:









My experience was sour with Epson over this consumer purchasing process. Greater than 2 months to get a proper functioning unit, and the hassle in the interim of juggling 4 returns, remounting projectors, and dozens of calls into customer service, because I was initially told by multiple customer service reps that they had none in stock and the requirement to catch a replacement unit fell on me, since they had none available, so I should call back daily until I caught one in stock. I was told by three different customer service agents that they didn't have a way to hold a unit in their system for RMA replacement. I challenged multiple calls that it seemed absolutely ridiculous to have a customer try to catch the refurbished units in stock (when they sell out in minutes) to get an RMA replacement for a defective unit. They offered a refund if I didn't want to continue trying to get an RMA, but that if I wanted a replacement that's the way it was and they simply didn't have a way to hold a projector. This was relayed by multiple different customer service reps on multiple calls. By the fourth replacement I learned that to be untrue (or may be because it was no longer dealing with the Epson store people, and now dealing with the warranty support people???) at any rate my 4th replacement was held for me and handled internally. I didn't have to keep calling back to try to secure one when they were in stock.

As to the final solution, of having a quality check done and signed and accountable by a representative --- given their clear problem in this area, Epson should do a quality control sign off sheet on EVERY unit that leaves their facility. It’d be worth the extra attention to detail to retain customer satisfaction.
They could sell the less desirable B stock refurbs individually at lesser prices — listing their exact flaws on their page. Other A/V companies do this, and if you expect flaw X going in and pay properly discounted price for it they could completely circumvent all this customer frustration. For instance, maybe a unit with a pink discoloration in the top corner would sell for $1000 instead of $1200, and the customer would be fine with the flaw knowing it was there and they received a discounted price because of it. As it is, they promise a perfectly working refurb projector, and you play refurb roulette until you get there.

Personally speaking, I don’t think I will ever buy another Epson projector — based on this experience and my very similar hassles with my previous Epson 8350 a few years back. My buddy @carp warned me going in to this purchase (based on his experience with the Epson 5040UB he bought last year) that I might have to juggle refurbs a half dozen times to get a good one, but stick with it and they’d finally get me one. He went through several himself, and so could foretell the expectation. I thought surely he just had bad luck, and they've fixed this since our shared 8350 QC issues??? He was proven right to give the warning. At this point in my life I’d probably rather just pay extra and get a brand that doesn’t put their customers through the wringer. Yes the price is good, but price is only one component in a product decision.

Anyway, it’s important to state publicly, after all my previous posts, that Epson did get me what they promised in the end = a functional 5040UB refurb unit, as best I can tell, as good as a new one. So in the end, with enough customer tenacity to keep hounding the issue you can get there. I just wish it didn't so much headache to get there.

Take this saga for what you will, and you can make your own educated buying decision.
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Last edited by Archaea; 06-10-2019 at 03:20 PM.
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post #356 of 603 Old 06-07-2019, 07:49 AM
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I believe I finally got a good one on the fifth refurb unit.
1: pink discoloration on top right, and two minor dust blobs
2: six dust blobs (3 big, 3 minor)
3: one giant dust blob
4: pink discoloration on right side
5: no identifiable major issues

This one was personally autographed for quality control by one of their reps, as was relayed would happen by the last customer service specialist I spoke with. He assured me they’d check the next model they sent me thoroughly again before they sent it out the door and make sure it had no problems since I’d had such a bad experience so far. He hinted if I wasn’t happy with this one I should just request a refund and move on. I told him if it was a functioning unit I’d be satisfied. It looks like that’s what I received.
This conversation was two weeks ago, he said i should expect it the following week, but the unit arrived just last night. I’m not sure what the long delay was, I have my suspicions, but I’ll leave that unsaid since it’s conjure. Anyway this one seems solid.

No dust blobs
No color uniformity issues
No pink discolorations









My experience was sour with Epson over this ordering process. > 2 months to get a proper functioning unit, and the hassle in the interim of juggling 4 returns, remounting projectors, and dozens of calls into customer service. Epson should do this quality control sign off sheet on EVERY unit that leaves their facility. It’d be worth the extra attention to detail to retain customer satisfaction. They could sell the B stock refurbs individually at lesser prices — listing their exact flaws. Other A/V companies do this, and if you expect flaw X going in and pay discounted price for it they could completely circumvent all this.

Personally speaking, I don’t think I will ever buy another Epson projector — based on this experience and my very similar hassles with my previous Epson 8350 a few years back. My buddy @carp warned me going in to this purchase I might have to juggle refurbs a half dozen times to get a good one, but stick with it and they’d finally get me one. He was right, but at this point in my life I’d probably rather just pay extra and get a brand that doesn’t put their customers through the wringer.

Anyway, it’s important to state publicly after all my previous posts that Epson did get me what they promised in the end = a functional unit, as good as a new one.

This is pretty informative, I have been pretty content with my Panasonic 1080P pushing 8 years old or maybe longer but for under $1200 this PJ is a deal and lots of great reviews, interesting the 6040 does not come up much. Seems like it's not the power supplies anymore it's just they have been around a couple years and dust and whatever seems to be in them which makes me wonder the longevity. Still I won't sell the panny if I can grab one and ask for Morgan to check it out, I might pull the trigger.

Denon AVR-X6500h Klipsch RP-8000f RP-440C (4) RP-150MS sides in parallel RB-51 rears, 4 JBL C67P pendants for atmos, 2 monolith 12" subs
Epson 5040UB, Sony Ubp-X700, AC infintiy T9, Nvidia Shield, 142" 2.35 silver ticket screen
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post #357 of 603 Old 06-10-2019, 11:05 AM
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I believe I finally got a good one on the fifth refurb unit.
1: pink discoloration on top right, and two minor dust blobs
2: six dust blobs (3 big, 3 minor)
3: one giant dust blob
4: pink discoloration on right side
5: no identifiable major issues

This one was personally autographed for quality control by one of their reps, as was relayed would happen by the last customer service specialist I spoke with. He assured me they’d check the next model they sent me thoroughly again before they sent it out the door and make sure it had no problems since I’d had such a bad experience so far. He hinted if I wasn’t happy with this one I should just request a refund and move on. I told him if it was a functioning unit I’d be satisfied. It looks like that’s what I received.
This conversation was two weeks ago, he said i should expect it the following week, but the unit arrived just last night. I’m not sure what the long delay was, I have my suspicions, but I’ll leave that unsaid since it’s conjure. Anyway this one seems solid.

No dust blobs
No color uniformity issues
No pink discolorations


My experience was sour with Epson over this ordering process. > 2 months to get a proper functioning unit, and the hassle in the interim of juggling 4 returns, remounting projectors, and dozens of calls into customer service. Epson should do this quality control sign off sheet on EVERY unit that leaves their facility. It’d be worth the extra attention to detail to retain customer satisfaction. They could sell the B stock refurbs individually at lesser prices — listing their exact flaws. Other A/V companies do this, and if you expect flaw X going in and pay discounted price for it they could completely circumvent all this.

Personally speaking, I don’t think I will ever buy another Epson projector — based on this experience and my very similar hassles with my previous Epson 8350 a few years back. My buddy @carp warned me going in to this purchase I might have to juggle refurbs a half dozen times to get a good one, but stick with it and they’d finally get me one. He was right, but at this point in my life I’d probably rather just pay extra and get a brand that doesn’t put their customers through the wringer.

Anyway, it’s important to state publicly after all my previous posts that Epson did get me what they promised in the end = a functional unit, as good as a new one.
SEE EDIT AT BOTTOM

Ha! You received a note from the same guy I did, though it wasn't worth much. Here's my story detailing my experience buying an open box unit from Best Buy.

Projector 1: Had some kind of issue with the filter that eventually caused it to refuse to boot. Sent it back to Epson for repair, they swapped the board and sent it back. Experienced the same issue. Took the top cover off the unit and saw that the gear on the cinema filter had missing teeth. This was returned to Epson in exchange for projector 2.

Projector 2: The front IR receiver did not work. They sent projector 3 to me to swap for this one.

Projector 3: This one came with the sheet signed by Morgan Gray, same as above. This one had a VERY obvious dust blub that was visible as soon as I turned it on.

After this I decided to open up projector 2 to see if there was an obvious fix to the IR receiver issue. Lo and behold, the connector was loose, so popping it in fixed the problem. EDIT: Issue returned, so it must be a much more serious connector problem.

EDIT:

I removed some of my harsher words (though they are quoted below) after receiving a phone call from Epson this afternoon.

One of the things I failed to mention is that after I received projector 3, I sent an email to Morgan laying out the full timeline of what I happened and how I thought Epson should resolve it. To my surprise, a "level 3 tech" called me from California and informed me that my message had made it up the chain from QC to management and that I was going to be getting a brand new 5040UB overnighted to me. Color me impressed.
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Last edited by evanft; 06-10-2019 at 01:31 PM.
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post #358 of 603 Old 06-10-2019, 01:19 PM
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Quote:
Originally Posted by evanft View Post
Ha! You received a note from the same guy I did, though it wasn't worth much. Here's my story detailing my experience buying an open box unit from Best Buy.



Projector 1: Had some kind of issue with the filter that eventually caused it to refuse to boot. Sent it back to Epson for repair, they swapped the board and sent it back. Experienced the same issue. Took the top cover off the unit and saw that the gear on the cinema filter had missing teeth. This was returned to Epson in exchange for projector 2.



Projector 2: The front IR receiver did not work. They sent projector 3 to me to swap for this one.



Projector 3: This one came with the sheet signed by Morgan Gray, same as above. This one had a VERY obvious dust blub that was visible as soon as I turned it on.



After this I decided to open up projector 2 to see if there was an obvious fix to the IR receiver issue. Lo and behold, the connector was loose, so popping it in fixed the problem.



As an engineer, I cannot fathom how a manufacturer could be so incompetent. The issues I saw in my two refurbs were obvious and would have been caught by a basic quality check ahead of shipment. Spending less than five minutes with the unit turned on would have prevented this, but apparently that's asking too much.



I'm with you. I will never buy another Epson product, no matter how good of a value they are. I would also dissuade ANYONE else who is interested in a projector to avoid Epson at all costs.



Do. Not. Buy. This. Projector.
I think the issue here is how much do you value your time? These issues are absurd but at the 900ish some of us are paying with a free bulb there is just nothing in the ball park of this deal. Again to each his own and I did get lucky on my first unit. For this deal though I would have happily run through 3 units to find a good one. Maybe I would feel different if I had the same issues some of you guys had but I doubt it. I paid less for this with a free bulb than I did for my viewsonic PX747-4K which I got a great deal on. These projectors are in different leagues.

Anyone that doesn't enjoy tinkering with setups and possibly messing around or anyone with limited free time should certainly use caution.

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post #359 of 603 Old 06-10-2019, 01:48 PM
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I see people say how wonderful Epson's customer service is but what about their quality control (or lack thereof)?!?!?!?
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post #360 of 603 Old 06-10-2019, 02:59 PM
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