I'm pretty let down with Epsons definition of factory refurbished.
I have three 5040UBs sitting on my kitchen table right now.
The first one looked great but was dusty in the bag when it arrived. The airfilter was brand new, but the bulb was not. I was able to know that by inspecting the lamp housing and seeing dust on it / plastic discoloration from the heat located on the black wall of plastic directly behind the lamp. They didn't clean out any of the dust in the passageways, they just slapped a new air filter in it and reset the system hours.
So going into the service menu (hold menu for 8 seconds, press escape twice, left right) I was shown 0 hours on the projector and 0 hours on the bulb.
Then I saw that it had dust on the LCD panels, a splotch was on it in black scenes. So I call Epson, they put a nice $1400 hold on my card and ship me another refurb. This one has as much if not more dust on it, 761 hours recorded on the projector and 0 on the bulb. But that was a lie, because the bulb was dusty and had the same tell tale mild burning of the plastic in the lamp housing. This one didn't have a dust spot but it was flickering.
So I call them back and ask them to define refurbished. I ask if they clean these projectors out, they said yes, then I explain I've gotten two that didn't get cleaned and both with issues. So they ship me a 3rd that... well you guessed it. New filter, but dusty internals and a used bulb. And fit and finish issues, the body has been opened and they didn't snap the plastic case back correctly. I haven't turned it on yet but I'm surprised that this counts as refurbishment. Am I out of line here?
I like the quality of the projected image very much, and the motorized controls are outstanding for the price. But man, I was hoping for it to be at least cleaned out. Or just let me know what the hours were so I can plan ahead.
Last edited by winternacht; 05-15-2020 at 06:28 PM.