Remote/online audio tech support/troubleshooting - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 1 Old 09-12-2019, 11:13 AM - Thread Starter
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Lightbulb Remote/online audio tech support/troubleshooting

Leading online Audio Equipment retailer specializing in internet-based sales and customer service. Our products include, but are not limited to:
Car Audio (Amplifiers, Speakers, Subwoofers, etc.)
Marine Audio (Marine Grade Speakers, Amplifiers, Wires, Receivers, etc.)
Pro Audio and DJ Equipment (Speakers, Amplifiers, Lighting, Microphones, Cases, etc.)
Recording Equipment (Monitors, Controllers, Mixers, Headphones, Microphones, etc.)

The Technical Support/Customer Service Representative provides:
Existing customers as well as potential customers with exceptional customer service experiences as the first point of contact with our company
Technical support for any issues they may experience with their order. This may include, but is not limited to, proper connection, diagnosing of potential defects in any and all of our audio products.
The Technical Support/Customer Service Representative role requires responses to a high volume of emails and chat inquiries (and eventually calls); performing product troubleshooting with product manuals and one’s own experience/knowledge. Keeping customers updated by communicating with various internal departments, tracking work done by others, and clearly documenting all steps taken on a path to resolution, and ultimately customer satisfaction.

Requirements
Prior knowledge of Car Audio and/or Pro Audio Equipment is required
Ability to communicate effectively with clients, coworkers, and product manufacturers during potentially stressful situations
Multi-Tasking; quickly responding to requests in addition to current tasks being performed
Ability to type at least 50 Word Per Minute; creating concise and clear documentation
Knowledge of Microsoft Word and Excel
Thorough internet search and research abilities
Clear and fluent command of the English language, pleasant speaking voice, and customer service experience


OFFERING COMPETITIVE WAGES OF $15.00+ PER HOUR! DEPENDANT UPON ABILITY/KNOWLEDGE

WORK FROM HOME! 16-24 HOURS PER WEEK. SATURDAY + SUNDAY ARE A MUST

eugenegaudiosavings at gmail IF INTERESTED
EugeneGAudio is offline  
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