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post #1741 of 1796 Old 10-28-2019, 02:07 PM
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I recently purchased a screen from Silver Ticket (via Amazon), and I had (still am) a horrible experience with them. They sent me a black motorized projector screen they claimed was new, but I seriously doubt it was. It had deep scratches on the top and side of the metal casing. When I picked it up for the first time, about 18 inches of the bottom of the the screen fell out and was just hanging down as if it wasn’t completely rolled up before being shipped to me. This, in turn, put SERIOUS creases in the screen material. After 10 days of going back and forth with them as to who was responsible for the item being delivered in that condition (them vs FedEx), they finally decided to refund me. But they then refused to take the screen back, thus leaving me stuck with it. Under normal circumstances most things wouldn’t be a problem to throw out, but it's not easy nor cheap/free to get rid of something that’s over 8 feet long and 50 plus pounds. So just be careful doing business with them.
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post #1742 of 1796 Old 10-28-2019, 02:19 PM
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Originally Posted by Bigc05 View Post
I recently purchased a screen from Silver Ticket (via Amazon), and I had (still am) a horrible experience with them. They sent me a black motorized projector screen they claimed was new, but I seriously doubt it was. It had deep scratches on the top and side of the metal casing. When I picked it up for the first time, about 18 inches of the bottom of the the screen fell out and was just hanging down as if it wasn’t completely rolled up before being shipped to me. This, in turn, put SERIOUS creases in the screen material. After 10 days of going back and forth with them as to who was responsible for the item being delivered in that condition (them vs FedEx), they finally decided to refund me. But they then refused to take the screen back, thus leaving me stuck with it. Under normal circumstances most things wouldn’t be a problem to throw out, but it's not easy nor cheap/free to get rid of something that’s over 8 feet long and 50 plus pounds. So just be careful doing business with them.
Aren't returns usually covered if you purchased from Amazon?

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post #1743 of 1796 Old 10-28-2019, 02:37 PM
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That's what I thought but Amazon refuses to take the item back as well because as they put it, "it's not their property" i.e not their problem.
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post #1744 of 1796 Old 10-28-2019, 02:42 PM
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That's what I thought but Amazon refuses to take the item back as well because as they put it, "it's not their property" i.e not their problem.
That doesn't make sense. Did the item say free returns? If so they usually cover shipping back.

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post #1745 of 1796 Old 10-28-2019, 02:54 PM
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Yup, but they won't agree to pick it up even after filing an A-Z claim. Silver Ticket has been saying for the last month they are "waiting for FedEx to tell them when they can pick the item up" but won't provide a shipping label or tracking information so its just a lie.



Again this is why I say be careful buying from Silver Ticket because if you have issues, its doesn't mean they'll actually try to fix it. I've also been a prime member for more than six years and that means less than nothing because Amazon doesn't have a policy in place to resolve issues like getting stuck with a 8' plus projector screen.
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post #1746 of 1796 Old 10-28-2019, 03:20 PM
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Quote:
Originally Posted by Bigc05 View Post
Yup, but they won't agree to pick it up even after filing an A-Z claim. Silver Ticket has been saying for the last month they are "waiting for FedEx to tell them when they can pick the item up" but won't provide a shipping label or tracking information so its just a lie.



Again this is why I say be careful buying from Silver Ticket because if you have issues, its doesn't mean they'll actually try to fix it. I've also been a prime member for more than six years and that means less than nothing because Amazon doesn't have a policy in place to resolve issues like getting stuck with a 8' plus projector screen.
For items sold by Amazon this is the return policy. Did you buy it from a third party when the listing was available?

Return this item for free

Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition and get a full refund: no shipping charges

Learn more about free returns.

How to return the item?

Go to your orders and start the return

Select the ship method

Ship it!



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post #1747 of 1796 Old 10-28-2019, 03:40 PM
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Originally Posted by genaccmiller View Post
For items sold by Amazon this is the return policy. Did you buy it from a third party when the listing was available?

Return this item for free

Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition and get a full refund: no shipping charges

Learn more about free returns.

How to return the item?

Go to your orders and start the return

Select the ship method

Ship it!



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I'm not sure where the confusion is coming from but I posted that I bought it from Silver Ticket via Amazon. I also stated that Silver Ticket won't take it back and only says that they are waiting on FedEx to pick up the item. It's been more than a month. I also said that Amazon won't resolve the issue even after filing an A-Z claim... You can list whatever you want about the policy that doesn't mean they'll adhere to it. Doing something and saying something is completely different. Thus, I am passing along the information to be weary of doing business with Silver Ticket, so that others are informed and don't get screwed over like me when making their purchasing decisions.
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post #1748 of 1796 Old 10-28-2019, 04:20 PM
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Originally Posted by Bigc05 View Post
... they are waiting on FedEx to pick up the item. It's been more than a month...
If true, then ST has a FedEx tracking number to give to you, correct? What does FedEx say about it when you contacted them?

EDIT: OK I see this is only about the return. Big deal--take it to Goodwill and ask them to either re-sell, or if not recycle it. You said it had a motor, so they will take anything electrical for recycling per their agreement with Dell Computer.

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post #1749 of 1796 Old 10-28-2019, 04:23 PM
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I'm not sure where the confusion is coming from but I posted that I bought it from Silver Ticket via Amazon. I also stated that Silver Ticket won't take it back and only says that they are waiting on FedEx to pick up the item. It's been more than a month. I also said that Amazon won't resolve the issue even after filing an A-Z claim... You can list whatever you want about the policy that doesn't mean they'll adhere to it. Doing something and saying something is completely different. Thus, I am passing along the information to be weary of doing business with Silver Ticket, so that others are informed and don't get screwed over like me when making their purchasing decisions.
Oh boy.

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post #1750 of 1796 Old 10-28-2019, 04:24 PM
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post #1751 of 1796 Old 10-28-2019, 04:28 PM
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Sounds to me like Silver Ticket came through and refunded you full price. I don't know where you live, but around where I live city will pick up bulk trash for free once a month.
However, there is no point in throwing it away if it's in a good condition. Call local library or school and offer screen for free if they pick it up.
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post #1752 of 1796 Old 10-29-2019, 04:05 AM
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How would one go about delivering a product to an area that Amazon/ST does not deliver to?
Is it possible to contact a courier service and ask them to pick it up from Amazon/ST? With the merchants prior permission.

Or can the Amazon/ST deliver it to a courier's warehouse and they would ship it over?
What kind of services exist?
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post #1753 of 1796 Old 10-29-2019, 05:13 PM
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Amazon has its own drop off locations (lockers) where they deliver your item and then you pick it up. I assume you live deep in a country so have access to truck?
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post #1754 of 1796 Old 10-30-2019, 02:17 AM
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Amazon has its own drop off locations (lockers) where they deliver your item and then you pick it up. I assume you live deep in a country so have access to truck?
A while ago I tried to order something from Amazon US (the merchant was not Amazon), to the EU.
Not do to being a remote area, they did not deliver because of the region.

This was more a general question, of how to get an item from one point to another if the merchant does not deliver to that country.
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post #1755 of 1796 Old 10-30-2019, 08:42 AM
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Very Off Topic!
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post #1756 of 1796 Old 10-30-2019, 08:53 AM
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Folks - does it make sense buying the screen now or waiting for black Friday? If I buy now I could still use a credit card like Citi which offers price rewind if price drops.

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post #1757 of 1796 Old 10-30-2019, 09:04 AM
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Silver Ticket is already priced very low on Amazon compared to Silver Ticket own web site. I doubt they do any Black Friday sales that are lower than Amazon. However, check their clearance section for like new items. They have some good deals that are below Amazon prices.
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post #1758 of 1796 Old 11-08-2019, 09:19 AM
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Quote:
Originally Posted by genaccmiller View Post
Folks - does it make sense buying the screen now or waiting for black Friday? If I buy now I could still use a credit card like Citi which offers price rewind if price drops.

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FYI, Citi canceled the rewind program in Sept.
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post #1759 of 1796 Old 11-08-2019, 07:18 PM
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FYI, Citi canceled the rewind program in Sept.
I don't believe that's correct. See below.

https://www.citipricerewind.com/faq#faq1

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post #1760 of 1796 Old 11-08-2019, 07:26 PM
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Originally Posted by genaccmiller View Post
Quote:
Originally Posted by newtodirecttv View Post
FYI, Citi canceled the rewind program in Sept.
I don't believe that's correct. See below.

https://www.citipricerewind.com/faq#faq1

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yes it is. Check out General from the link you sent - General

Important Notice

The benefit as described below is available for purchases made with your card on or before September 21, 2019. This benefit is no longer available for purchases made on or after September 22, 2019.
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post #1761 of 1796 Old 11-08-2019, 07:27 PM
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yes it is. Check out General from the link you sent - General

Important Notice

The benefit as described below is available for purchases made with your card on or before September 21, 2019. This benefit is no longer available for purchases made on or after September 22, 2019.
Hmmm.....that's not good. Any other options?

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post #1762 of 1796 Old 11-14-2019, 08:44 PM
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Measured Gains of All Silver Ticket Screen Materials

I received the sample kit and measured the gains of each material. The gain measurements are correct in relative terms, but the values are assuming 1.0 for the white paper. The R,G,B percentages are relative to the 1.3 gain raw material, as that's what I calibrated my projector to.

Material; Gain; R,G,B percentages
Walmart Pen Gear 92 White Paper: 1.00 (reference) 101, 100, 101
1.3 Raw Material: 1.11 100, 100, 100 (reference)
1.1 Matte white: 0.99 98, 100, 101
1.0 Matte grey: 0.59 95, 100, 106
0.95 High Contrast Grey: 0.67 101, 100, 98
1.5 Silver Glossy Side 1.03 99, 100, 102
1.5 Silver Matte Side: 0.66 99, 100, 102
1.1 Woven Acoustic WAB: 0.74 98, 100, 101

Not surprisingly, the measured gains are less than the rated values, some significantly so. The worst one is the Silver material - 0.66 vs 1.5 for the matte side which supposedly is the front.

Note also that the matte materials have the same gains over a wide viewing angle, whereas the gains for other materials fall off rapidly off centre (hotspotting):

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Last edited by Dominic Chan; 11-19-2019 at 07:54 AM.
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post #1763 of 1796 Old 11-17-2019, 10:25 AM
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Hi everyone. I would like your advice. I am interested in a Silver Ticket 120” screen. My room is quite dark with blackout curtains. However, I have light brown walls and off-white ceiling. Would you recommend white matte, gray or high-contrast? Thank you.
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post #1764 of 1796 Old 11-17-2019, 10:33 AM
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Hi everyone. I would like your advice. I am interested in a Silver Ticket 120” screen. My room is quite dark with blackout curtains. However, I have light brown walls and off-white ceiling. Would you recommend white matte, gray or high-contrast? Thank you.
What is the projector?
Distance from lens to screen?
Seating distance?
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post #1765 of 1796 Old 11-17-2019, 11:22 AM
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I have a Sony 285es projector. It is mounted about 14 ft from the screen. I sit 8 feet from the screen.
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post #1766 of 1796 Old 11-17-2019, 11:35 AM
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Originally Posted by Neuroman11 View Post
noob00224

I have a Sony 285es projector. It is mounted about 14 ft from the screen. I sit 8 feet from the screen.
The closer a projector is the brighter it will be. With 120" from 14ft the loss of brightness is around 5%.
https://www.projectorcentral.com/son...tor-review.htm
https://www.projectorcentral.com/Son...ulator-pro.htm

Still this is not a bright projector. Any negative grey screen would not be recommended. It would probably darken the image too much.

It is capable of good blacks. Wall reflections will wash out the blacks and contrast.
Demonstration:
https://www.facebook.com/projectiond...2721894385217/

It's very recommended to treat the walls, ceiling, screen wall and floor for reflections, at least the part near the screen, 2m/6ft.
Dark paint is ok, black velvet is better.

A white screen will do best in this scenario.
Maybe even a higher end screen than ST.
Similar discussion:
https://www.avsforum.com/forum/23-sc...jvc-x790r.html
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post #1767 of 1796 Old 11-17-2019, 11:40 AM
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noob00224

I have a Sony 285es projector. It is mounted about 14 ft from the screen. I sit 8 feet from the screen.
That is a great projector, congrats! I think it doesn't have the automatic iris--my 385 has the iris, and I have a dark room, probably darker than yours, but still since I came from an old pj setup that was "more grey than black" I went with the High Contrast material in 125" 'scope and am very happy with it. I wanted specifically for "outer space" movies to look black and they certainly do.

Others will prefer a lighter screen that has brighter images but we even watch 3D happily i.e. don't care that perhaps our images could be brighter.

This is AV SCIENCE forum and I'm less interested in the lumens than I am in the "art". So a lot of "what material" will be up to your own inclinations about it.

EDIT: noob00224 beat me to a reply and I don't argue with any of his comments.
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post #1768 of 1796 Old 11-17-2019, 11:57 AM
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Quote:
Originally Posted by Laserfan View Post
That is a great projector, congrats! I think it doesn't have the automatic iris--my 385 has the iris, and I have a dark room, probably darker than yours, but still since I came from an old pj setup that was "more grey than black" I went with the High Contrast material in 125" 'scope and am very happy with it. I wanted specifically for "outer space" movies to look black and they certainly do.

Others will prefer a lighter screen that has brighter images but we even watch 3D happily i.e. don't care that perhaps our images could be brighter.

This is AV SCIENCE forum and I'm less interested in the lumens than I am in the "art". So a lot of "what material" will be up to your own inclinations about it.

EDIT: noob00224 beat me to a reply and I don't argue with any of his comments.

What lamp mode is being used and what preset?
Distance from screen?
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post #1769 of 1796 Old 11-17-2019, 11:58 AM
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noob00224 and Laserfan
Thank you both for your advice.
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post #1770 of 1796 Old 11-17-2019, 02:01 PM
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noob00224, is there a particular screen you would recommend for my set up ?
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