I recently purchased a screen from Silver Ticket (via Amazon), and I had (still am) a horrible experience with them. They sent me a black motorized projector screen they claimed was new, but I seriously doubt it was. It had deep scratches on the top and side of the metal casing. When I picked it up for the first time, about 18 inches of the bottom of the the screen fell out and was just hanging down as if it wasn’t completely rolled up before being shipped to me. This, in turn, put SERIOUS creases in the screen material. After 10 days of going back and forth with them as to who was responsible for the item being delivered in that condition (them vs FedEx), they finally decided to refund me. But they then refused to take the screen back, thus leaving me stuck with it. Under normal circumstances most things wouldn’t be a problem to throw out, but it's not easy nor cheap/free to get rid of something that’s over 8 feet long and 50 plus pounds. So just be careful doing business with them.