To everyone else in this thread I want to state that I normally prefer a very streamlined ordering system. I don't like talking to a middle man or anyone else before making a purchase. I do my own research and when I'm ready to purchase a product I'm already well-versed on said the product at the time of ordering. However, I can understand wanting to talk to customers first before orders go out. This is for two major reasons. Keep in mind these are my opinions and do not reflect in any way Dark Energy screens.
First thing is that starting a small business, inventory is hard to come by. So when I ran my business I normally had inventory made-to-order but I could not afford to purchase inventory first and have it sitting and waiting on customers to purchase it. Second thing is returns are a very big deal when you are running a small business with with a slim profit margin. Constant returns killed one of my previous businesses. So in that respect, I can understand wanting to talk to customers to make sure they fully understand the product they're ordering.
For example if someone has a great room with huge windows around near the ceiling and does not want to use curtains, this is going to have constant blazing sunlight throughout the room in the day dowsing an ambient light projection screen, such a room is setting said screen up for failure. Then said party may want to return the product because it does not meet their expectations.
Another example is someone say wanting a large 135 inch screen in a below gain material. If paired with the wrong projector this screen may appear too dim for the customer's liking. Or once the lamp hits 500 hours, customers might no longer be content with the brightness of the screen. Which once again could result in a return.
I also want to add, that after a year of bombarding D.E.S threads with brightness questions, I went against my normal judgment and decided to call Steven to talk about a possible order. I will admit I was expecting a used car salesman approach with someone telling me basic information that I already know and trying to force the product down my throat. I must say I was pleasantly surprised that Steven was totally opposite.
He was very helpful and patient and did not try to push the product on me. Even after not showing definite purchasing interest and entering Dark Energy Screens product threads for over a year asking repeated questions about brightness, projector use, and projector brightness modes he was still patient with me when I called back to finally put in order a year after first inquiring about his products. So once again I'm not trying to upsell anyone but I will give credit where credit is due for good customer service.
Last edited by LumensLover; 03-17-2018 at 05:31 PM.