Originally Posted by ProjectionHead
Ugh, that stinks. I've had some other people tell me they went the Vividstorm route and had similar (and worse) problems.
Have you contacted Vividstorm yet?
Hi ,I,m Moria from VIVIDSTORM,INC.In fact,I remember this customer,and We are still in touch,so i also had seen the picture of the screen with waves .
For the problem of wrinkles on this screen, we have already talked with him. And he is willing to give us another chance to make up to him,so he have returned it and change a new screen.
we are currently following up with every customer, from buying our screens to receiving our screens. This customer is very friendly and kind, and we are very grateful to him, because he has been in contact with us since he bought the screen from the beginning, and after he received the goods, I also took the initiative to ask if the screen he received was intact. After he told us that the screen was wrinkled, we immediately contacted him to return the bad screen to Amazon, or we refunded the money to him. He is very good, he chose to trust us again, so he applied to Amazon to send a new screen to him.
As a new seller of Amazon, we admit that our screen is not 100% intact, but we are willing to promise that if there is any problem with the screen, please provide us with a picture, we can help you change a new one for free, if the new one still has issues ,We are also willing to give you a full refund.
In addition, If there are other problems, we are willing to help you solve them and do our best to meet the requirements of customers.
Although we still have a lot of places need to improve, we are willing to learn from the experience and lessons to provide customers with better and better projection screens.Please trust us and give our a chance,We will be very grateful for your ability to do this.
Please feel free to contact us back in the future if you feel that you need further assistance.
Our email:[email protected]
Thank you so much