Confirm Your Elite Screens Order Upfront
This is a PSA, not a slam or hit job.
Don't make the same mistake that I did and presume that all Elite Screens screens now shipping are all the "new" spring tensioned design.
I ordered a 120" Zero Edge Aeon CLR UST screen several weeks ago from one of their authorized dealers and the screen was drop-shipped directly from ES. It was going to be a few weeks before I could get it installed and wasn't taking it to my house so it wasn't one more thing in the way for Thanksgiving, so I broke one of my cardinal rules and did not open the box to check everything out as soon as it came in. So today when my installers opened it up to assemble it, it was not the new spring tensioned design, but the old velcro system. Needles to say, I was not happy. I called ES and they were very polite and the person I spoke with seemed kind of surprised, as well, that it was the old velcro design. I was hoping for a (relatively) simple exchange, but after checking their warehouses and stock, they did not have a single one to exchange with me. I even asked about stock that their dealers may have and was told that the entire US is sold out, currently. And the real kick, they will not have any again until mid to late February.
I feel like some blame is on my shoulders, because something told me to call and ask to make sure that I was being sent the spring tensioned version and if I had opened the box when it came in several weeks ago, then they may have had stock to make the exchange.
Moving forward, I was told that the new stock will all be the spring tensioned system as they finish phasing out the velcro system.
Unfortunately for me, it leaves me in a bad position, because I've had the brand new LG HU85 for several weeks and now it's going to probably be 2 1/2 to 3 more months before I can use it, because of this. I've initiated a return request for this screen with the dealer, the screen I want/thought I was getting won't be available until well into next year and my dealer that I bought my projector from and was going to do the entire install(which doesn't carry ES, but does carry their sister brand EPV) can't get my into anything equivalent for even double the cost of the ES Screen. They said it would be at least $2900 for the EPV version. Even my installer said he wouldn't buy the EPV screen, considering what the ES costs and it's the same thing.
So, the moral of the story: ask your dealer (or ES) to determine beyond a shadow of a doubt which screen you are getting, so you don't end up with a bad surprise, like me.