Da-Lite Tensioned Contour tabs ripping out
My tensioned screen is ripping apart at the tabs. Da-Lite's response:
In one of the pictures you provided, they do not have the screen extended with the full 12" of black drop at the top. It looks closer to 2"-3". If they are not using the full 12", it will cause the tabs to become stressed and pull away. Since they have provided a picture, this tells me they are not using the drop as intended, therefore, a replacement is not covered under warranty. I'm sorry, but at this time, we will only supply new tabs.
Correct me if I'm wrong, but isn't having the 12" of black drop made to allow for height adjustments?
At least all the voices in my head are singing...
...unfortunately just not in tune...
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