EluneVision screens - Page 49 - AVS Forum | Home Theater Discussions And Reviews
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post #1441 of 1446 Old 11-20-2019, 12:15 PM
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Quote:
Originally Posted by Summa View Post
It's pretty rare that I post something negative about a company, but in this case, it's a "caveat emptor" situation, so I'm doing it as a public service.

I've purchased three EluneVisions screens through Eastporters. The screens are great. They perform well. And beyond that, the customer service is great...when they want to sell you something.

Recently, I moved my 125" reference screen from the living room to a room I'm converting to a home theater area. I stepped on a dog toy and the screen's size ended up being a bit more difficult to re-direct than I anticipated. The screen came into contact with a corner of a small table, which resulted in a small slit/piercing about 1" in length.

I cannot afford a new screen at the moment, so I reached out to Eastporters via email, asking if they could send me a small sample of reference screen. It was nearly unnoticeable during playback, except for a small black line, which was the wall behind the screen (which I had painted black). I figured that if I just gently taped a small piece of screen over the slit, the black wall would no longer be visible, and while not an ideal solution, it would reduce it by about 50%. I never heard back from Eastporters.

I decided to contact EluneVision directly, as most screen manufacturers at least sell samples, even if they dont have any scrap laying around. They asked me if I wanted to purchase a new screen, as my plan was imperfect (I already was aware of this, obviously). I declined. They said they would probably be able to help me out. A week went by. All of a sudden I get an email from Elune, from someone whose title in the signature indicated they were an executive with the company. They referred me to an attachment in the email. Odd, but I went to check it out. Thankfully my Avira virus protection immediately quarantined it. I sent Elune an email and asked them what was going on, and they proceeded to tell me that they had been hacked by some sort of bot, and not to open any attachments.

After that, I did not hear back again. I emailed them for a 3rd time, asking if they were going to be able to help me out. Once again, a sales attempt was made. Once again I declined, and reiterated that I was happy to pay for a sample, I just wanted to figure out how to obtain one. They confirmed they do have samples. They said they would only charge me shipping, to which I happily agreed. I emailed them back yet again and asked how I should pay them. Once again, delayed response.

At that point I decided to see if a competitor might be willing to send me a sample. I figured it was so small, a close match of the same gain likely would not make any discernible difference, while still accomplishing my initial goal. The competitor was kind enough to ship one out right away.

So after two weeks, multiple sales attempts, unfulfilled promises, and a virus...EluneVision and Eastporters, with whom my buddy and I have spent over $10k with, never did follow through. Company B, one I hadn't even spent a dime with, obliged within five minutes, and I have the sample in-hand as I'm writing this.

Pretty lousy display of customer service, to say the least.
Amazing that people who want to do business don't fully comprehend the power of the internet, and that all the little things count. They get a sales and it's over in their head. So short-sighted.
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post #1442 of 1446 Old 01-02-2020, 01:03 PM
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Has anyone bought Elunevision Ref. Studio 4k fixed screen recently?
How was your assembly experience and how do you like your screen? Looking for close up photos. These screens used to ship with a 5" frame, but per my recent conversation with Elunevision, they are now shipped with a 4" frame.
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post #1443 of 1446 Old 01-04-2020, 08:45 AM
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Hello all! I have a Reference 4K tab-tensioned on the way and it never even occurred to me to search these forums before ordering. It may not have made a difference honestly, my decision was based on several factors of size/price/custom fitment. (long story). Fact of the matter is, I see lots of mixed information on this screen - but when don't you see mixed information? LOL. Have a few questions:


1) When it arrives, I was under the impression it was simply hang and hook up the motor. But now I'm getting mixed signals for assembly. Is there assembly required for the tab-tensioned motorized?
2) I currently have a 10yr old Everview (no longer in business, possible-no-name) white, manual pull. You think I will see a large visual improvement with this screen? I'm excited about it but figure improvement may only be noticed by videophiles.
3) Any Epson 5040UB suggestions for set-up that relate specifically to this screen? (other than the common suggestions on the Epson Thread)
4) Should we all continue to expect support problems/defects from this brand? Frankly I feel few companies helpful anymore, Panasonic Canada first to come to mind - horrible support.

Panasonic DP-UB820, Yamaha RX-V1075, Epson 5040UB. No-name 106" screen, new one on the way.
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post #1444 of 1446 Old 01-04-2020, 10:20 AM
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Quote:
Originally Posted by marcosphoto View Post
Have a few questions:
1. No should be fairly simple if youre using hooks and chains

2. If it was a budget $100 screen than yes a big improvement

3. No the screen shouldnt affect projector calibration

4. Elunevision support is ok you just have to be persistent, i.e. 2 emails to get a response and firmly state what tou want to happen lol
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post #1445 of 1446 Old 01-15-2020, 01:46 PM
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Quote:
Originally Posted by marcosphoto View Post
Hello all! I have a Reference 4K tab-tensioned on the way and it never even occurred to me to search these forums before ordering. It may not have made a difference honestly, my decision was based on several factors of size/price/custom fitment. (long story). Fact of the matter is, I see lots of mixed information on this screen - but when don't you see mixed information? LOL. Have a few questions:


1) When it arrives, I was under the impression it was simply hang and hook up the motor. But now I'm getting mixed signals for assembly. Is there assembly required for the tab-tensioned motorized?
2) I currently have a 10yr old Everview (no longer in business, possible-no-name) white, manual pull. You think I will see a large visual improvement with this screen? I'm excited about it but figure improvement may only be noticed by videophiles.
3) Any Epson 5040UB suggestions for set-up that relate specifically to this screen? (other than the common suggestions on the Epson Thread)
4) Should we all continue to expect support problems/defects from this brand? Frankly I feel few companies helpful anymore, Panasonic Canada first to come to mind - horrible support.

I Installed mine a couple weeks ago as I am in the process of completing my HT but wanted to dry test everything to make sure everything was working as they were supposed to. Really easy installation, took my wife and I 30 minutes. Lots of springs to bind but the system is well made and simple. I have the 125" 4k audioweave paired with a JVC 590X. So far I am not that impress with sport in particular, I find it grainy I feel my optoma HD33 was doing a better job. It was calibrated by the company who sold me the projector, but I need to do my own test and calibration which I didn't had time to do yet, so this is to take with a grain of salt

JVC X590R - Panasonic UB820 - Elunevision 125" Studio 4K audioweave - Denon AVR 6600h - Axiom speakers with RSL C34e in ceiling for 7.1.4 Atmos setup.
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post #1446 of 1446 Old 01-16-2020, 06:28 AM
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You might be perceiving JVC being grainy due to eshift. Try it with HD content and eshift off.
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