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-   -   Mack camera warranty? (https://www.avsforum.com/forum/24-digital-hi-end-projectors-3-000-usd-msrp/1479744-mack-camera-warranty.html)

jamieuk147 07-01-2013 12:07 PM

I am close to buying a JVC RS55 (X70) from the USA. The seller has offered me a warranty service by Mack camera $299 for 4 years. Seems good and I have agreed to it.

But from a search on the net am reading a few horror stroies! but then again there are always more negatives than positives on the net so thought I would ask here

Has anyone ever used this company? I am in the UK smile.gif

Mack Cam Worldwide Warranty | Specializing in Warranty and Repair Services

noah katz 07-01-2013 04:50 PM

yes, some of us have and had good experiences; use search function

hifiaudio2 07-03-2013 07:53 AM

12 Attachment(s)
I haven't used the "full" warranty, but the bulb warranty is ridiculously awesome. I now have in my possession the first of two Sony 1000 bulbs that they will give me that cost $699 online. I paid $129 for the warranty a year and a half ago. It looks like the cost has gone up slightly but not much.

You may get better pricing buying from Tapeworks.

http://www.tapeworkstexas.com/extended-warranties/projector-warranty/bulb-lamp-warranty.html

OH - Be SURE you purchased the warranty within 30 days (i think) of buying the projector. They will deny all claims if you didn't.

Mackcam 07-03-2013 12:14 PM

Quote:
Originally Posted by noah katz View Post

yes, some of us have and had good experiences; use search function


Hi! My name is Desiree and I am the Customer Experience Supervisor for Mack Worldwide Warranty. Thank you for writing that you had a positive experience with our warranties.

Mackcam 07-03-2013 12:15 PM

Quote:
Originally Posted by hifiaudio2 View Post

I haven't used the "full" warranty, but the bulb warranty is ridiculously awesome. I now have in my possession the first of two Sony 1000 bulbs that they will give me that cost $699 online. I paid $129 for the warranty a year and a half ago. It looks like the cost has gone up slightly but not much.

You may get better pricing buying from Tapeworks.

http://www.tapeworkstexas.com/extended-warranties/projector-warranty/bulb-lamp-warranty.html

OH - Be SURE you purchased the warranty within 30 days (i think) of buying the projector. They will deny all claims if you didn't.


Thank you for your kind words about our warranties! I am happy you had a positive experience.
Best, Desiree

Mackcam 07-03-2013 12:16 PM

Quote:
Originally Posted by jamieuk147 View Post

I am close to buying a JVC RS55 (X70) from the USA. The seller has offered me a warranty service by Mack camera $299 for 4 years. Seems good and I have agreed to it.

But from a search on the net am reading a few horror stroies! but then again there are always more negatives than positives on the net so thought I would ask here

Has anyone ever used this company? I am in the UK smile.gif

Mack Cam Worldwide Warranty | Specializing in Warranty and Repair Services


Please keep in mind that most people do not write about their "positive" experienes.

jamieuk147 07-03-2013 02:30 PM

What would happen if I bought a projector from the USA and when it came to the UK it had really bad convergence! would you fix under warranty?

hifiaudio2 07-03-2013 02:42 PM

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The Mack warranty doesn't kick in until your normal warranty is over. You would deal with your dealer and the manufacturer over an issue like that.


From the FAQ:
Q: When does the projector Warranty Begin?
A: Service contract starts after the expiration of your manufacturer warranty.

hifiaudio2 07-03-2013 02:46 PM

12 Attachment(s)
I didn't really think about the overseas part of this. Maybe the Mack representative can chime back in with any particulars that might change with having to ship the unit back and forth later.

TapeWorksTXinc 08-20-2013 09:32 AM

hifiaudio2, Thank you for referring TapeWorks Texas Inc! TapeWorks is an Authorized US Mack Extended Warranty dealer and we have been assisting AVS Forum Members for quite some time! If you have any questions regarding Mack Warranties, you can send me PM, email [email protected] or call 713-688-0696 and I will be readily available to assist!


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