The Official Sony VPL-VW300ES/VW350ES Owners Thread - Page 38 - AVS Forum | Home Theater Discussions And Reviews
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post #1111 of 2650 Old 03-26-2015, 05:37 PM
 
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Can you see the pixel with anything except an all black background?
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post #1112 of 2650 Old 03-26-2015, 05:38 PM
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I hope they will take care of you, just be patient and insistent


Sony has a great way to handle dead pixels on their camera sensors. It periodically test itself and upon discovery of such pixel, it just masks the input from that pixel all the time and interpolates to adjacent working pixels - w/o any effect to the picture. Unfortunately - not possible on projectors.
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post #1113 of 2650 Old 03-26-2015, 05:48 PM
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Originally Posted by Seegs108 View Post
Can you see the pixel with anything except an all black background?
On a white background its very slightly a yellow tint. Its very very hard to see on anything but black. Which makes me think its definitely a stuck sub-pixel on the blue lcd panel.

Luckily its not green or something very bright to the human eye. Blue is much tougher to focus on.

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post #1114 of 2650 Old 03-26-2015, 05:49 PM
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Originally Posted by George Kouzev View Post
I hope they will take care of you, just be patient and insistent


Sony has a great way to handle dead pixels on their camera sensors. It periodically test itself and upon discovery of such pixel, it just masks the input from that pixel all the time and interpolates to adjacent working pixels - w/o any effect to the picture. Unfortunately - not possible on projectors.
I hope so too.

My Canon C100 also has this feature and its amazing. I wish projectors had this ability.

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post #1115 of 2650 Old 03-27-2015, 05:39 AM
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Originally Posted by rrueizhig View Post
Lot of VW300 users in the Netherlands already
Good to hear! The projector has received some very good reviews all over Europe.


Looking forward to quality 4k content now. I just watched Costa Rica clip on mine with the x10 - one of the very few clips on youtube which not only claims it is 4k but also delivers the resolution on-screen. The few trailers I have seen seem to be 1080p just up-converted at best. A couple of reviewers have said that while 1080p is like watching through a window, 4k has made that window open - now I understand what they meant.
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post #1116 of 2650 Old 03-27-2015, 07:48 AM
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Quote:
Originally Posted by Javs View Post
On a white background its very slightly a yellow tint. Its very very hard to see on anything but black. Which makes me think its definitely a stuck sub-pixel on the blue lcd panel.

Luckily its not green or something very bright to the human eye. Blue is much tougher to focus on.
There's nothing worse than having an issue that spoils the overall experience. Keep to your position with the dealer, however, you may have to insist the unit go back to Sony for technical review. I had an issue with a JVC, and once the technician had it, he confirmed the problem could not be corrected, and I received a new replacement. This was also less than a month into my ownership.
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post #1117 of 2650 Old 03-27-2015, 06:17 PM
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Has anyone had a professional calibration yet? Just curious as to how incredible the 350 can look after a full calibration.

4K. Yay.
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post #1118 of 2650 Old 03-27-2015, 06:31 PM
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There's nothing worse than having an issue that spoils the overall experience. Keep to your position with the dealer, however, you may have to insist the unit go back to Sony for technical review. I had an issue with a JVC, and once the technician had it, he confirmed the problem could not be corrected, and I received a new replacement. This was also less than a month into my ownership.
Yes I think thats what I will try and pursue, I have the Sony techs direct contact now so I will speak to him on Monday and try and have him accept my unit to test for the blue pixel and hopefully exchange. The warranty states up to 2 bright pixels are 'acceptable' but the 4k Sony's are expensive as certain cars, I think the professional range of Sony gear should be different to the more consumer level home theater projectors, at the very least I consider this a DOA unit, fair enough if the issue popped up within a year but I'm certain this would have been an out of the box condition. If my projector costs 3x the next model down I want the damn panel perfect. I have never had any display I have ever owned with a stuck or dead pixel and I'm not willing to start with a very expensive projector.

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post #1119 of 2650 Old 03-28-2015, 05:58 AM
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newbie has two more questions


No iris on unit.. what are the down falls of this.
what is the benefit of Sony 4K Ultra HD Media Player paired with the 350es.


thanks
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post #1120 of 2650 Old 03-28-2015, 06:35 AM
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Quote:
Originally Posted by chicago66 View Post
newbie has two more questions


No iris on unit.. what are the down falls of this.
what is the benefit of Sony 4K Ultra HD Media Player paired with the 350es.


thanks
No iris means, not quite as good black levels in mostly dark scenes. In mixed scenes (large majority of what is watched) an iris can't do much, so no real effect there. No iris also means no pumping, because all iris's get tripped up at some point.

The media player allows you to get 4K movies from Sony and to get 4K Netflix. If you want those items then get the media player. If you would not buy movies from Sony or Netflix, then don't bother getting the media player. We have VW350 in stock.
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post #1121 of 2650 Old 03-28-2015, 07:41 AM
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Quote:
Originally Posted by Javs View Post
Yes I think thats what I will try and pursue, I have the Sony techs direct contact now so I will speak to him on Monday and try and have him accept my unit to test for the blue pixel and hopefully exchange. The warranty states up to 2 bright pixels are 'acceptable' but the 4k Sony's are expensive as certain cars, I think the professional range of Sony gear should be different to the more consumer level home theater projectors, at the very least I consider this a DOA unit, fair enough if the issue popped up within a year but I'm certain this would have been an out of the box condition. If my projector costs 3x the next model down I want the damn panel perfect. I have never had any display I have ever owned with a stuck or dead pixel and I'm not willing to start with a very expensive projector.
PJ warranties which state that any number of stuck pixels is allowable is just total B.S. IMO. Why should you get stuck with a unit with a noticeable defect that the vast majority of folks who paid the same don't have to deal with? Hope you get a good resolution!
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post #1122 of 2650 Old 03-28-2015, 09:31 AM
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We don't see car manufacturers saying that a certain amounts of dents are allowed when a new car is delivered, so pj manufacturers shouldn't specify that pixel issues are allowable either IMHO, especially on high ticket items.

In both cases, you've bought something that is visually substandard and has greatly reduced resale value. If you could see the item before hand, you wouldn't buy it.

By buying sight unseen, they have a fait accompli and the T&C mean they can sell you a substandard product without having to give you your money back. That's fraud isn't it?

If it were to be sold as 'B' or 'C' stock at a reduced price, that would be a different matter (you know the faults, and you have a choice).

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post #1123 of 2650 Old 03-28-2015, 03:43 PM
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Great talking points guys thanks, that's some good ammunition for my argument! Let you all know how I go. Im hoping I will get a replacement unit.

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post #1124 of 2650 Old 03-28-2015, 04:33 PM
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Not trying to defend the projector manufacturer's, but you did say that you can't see this from your seat. I am guessing that they view this like convergence. While you may be able to walk up to the screen and see mis-convergence, if you can't see it from your seat, then they are not going to exchange. Don't know what other dealers do, but for the few times that we have had customers receive projectors with pixel problems, we have exchanged.
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post #1125 of 2650 Old 03-28-2015, 05:15 PM
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Originally Posted by AV Science Sales 5 View Post
Not trying to defend the projector manufacturer's, but you did say that you can't see this from your seat. I am guessing that they view this like convergence. While you may be able to walk up to the screen and see mis-convergence, if you can't see it from your seat, then they are not going to exchange. Don't know what other dealers do, but for the few times that we have had customers receive projectors with pixel problems, we have exchanged.
Well my dealer wants a DOA exchange for me but hes at the mercy of Sony.

I have to say, if this was a 1080p panel I would very likely be able to see the blue dot from my seat, even more true if I were able to completely light control my room. Just because there are 4 times more pixels than a 1080p projector do I suddenly now have to accept faults due to the higher pixel density and significantly higher cost?

My projector also has mis-convergence of up to 1.5 pixels in areas but its fixable in the menu and is something I know I wouldn't be able to claim as Sony has a solution or band-aid in the menu for it, and to be honest I can live with that.

We will see what they say tomorrow, I'm hopeful there will be a solution.

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post #1126 of 2650 Old 03-28-2015, 05:30 PM
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Guys would there be any problem with running a stuck pixel-fix pattern for a couple hours to see if somehow the blue stuck pixel will fix itself?

Will that somehow damage the projector or should it be ok?

If I can fix it myself obviously that would be better.

Something like this one seems totally random and wouldn't burn-in


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post #1127 of 2650 Old 03-28-2015, 05:30 PM
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Quote:
Originally Posted by Javs View Post
Well my dealer wants a DOA exchange for me but hes at the mercy of Sony.

I have to say, if this was a 1080p panel I would very likely be able to see the blue dot from my seat, even more true if I were able to completely light control my room. Just because there are 4 times more pixels than a 1080p projector do I suddenly now have to accept faults due to the higher pixel density and significantly higher cost?

My projector also has mis-convergence of up to 1.5 pixels in areas but its fixable in the menu and is something I know I wouldn't be able to claim as Sony has a solution or band-aid in the menu for it, and to be honest I can live with that.

We will see what they say tomorrow, I'm hopeful there will be a solution.
What I was saying, if purchased from AVS, you can return for any reason within the first 15 days and we exchange for first 30 days. We would be the ones arguing with Sony, not you. Only projector company with zero dead pixel policy is Epson.
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post #1128 of 2650 Old 03-29-2015, 09:54 PM
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Originally Posted by AV Science Sales 5 View Post
What I was saying, if purchased from AVS, you can return for any reason within the first 15 days and we exchange for first 30 days. We would be the ones arguing with Sony, not you. Only projector company with zero dead pixel policy is Epson.
That's why I bought my last PJ from AVS and expect to do the same for the next one.
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post #1129 of 2650 Old 03-29-2015, 11:04 PM
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Quote:
Originally Posted by AV Science Sales 5 View Post
What I was saying, if purchased from AVS, you can return for any reason within the first 15 days and we exchange for first 30 days. We would be the ones arguing with Sony, not you. Only projector company with zero dead pixel policy is Epson.
Mike just to clarify - are you talking about the DOA policy? Unless I misunderstood it or the return policy has changed, the return for any reason within the first 15 days applies for full money back only if there are 3 hours or less on the bulb? Thanks.
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post #1130 of 2650 Old 03-30-2015, 12:01 AM
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Originally Posted by AV Science Sales 5 View Post
What I was saying, if purchased from AVS, you can return for any reason within the first 15 days and we exchange for first 30 days. We would be the ones arguing with Sony, not you. Only projector company with zero dead pixel policy is Epson.
And believe me, if I lived in the US I would be buying from you guys for reasons such as this

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post #1131 of 2650 Old 03-30-2015, 06:53 AM
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Quote:
Originally Posted by lovingdvd View Post
Mike just to clarify - are you talking about the DOA policy? Unless I misunderstood it or the return policy has changed, the return for any reason within the first 15 days applies for full money back only if there are 3 hours or less on the bulb? Thanks.
On the return policy, you do have to keep less than 4 hours on the projector. On the exchange, there is no hour limit.
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On the return policy, you do have to keep less than 4 hours on the projector. On the exchange, there is no hour limit.
And this is why buying from AVScience is so great. I doubt most other dealers have such a policy in place.
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post #1133 of 2650 Old 03-31-2015, 07:50 PM
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It seems like blue is the most common color stuck pixel on a lot of projectors.
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post #1134 of 2650 Old 03-31-2015, 10:37 PM
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Well, Sony has agreed to a DOA swap. But thats only because I cited the Consumer Laws here in Australia which is to say any product having a fault that would otherwise have prevented you from purchasing in the first place is eligible for exchange or refund. The Sony tech I was put in touch with before all of this was saying its 'Within Spec' according to Sony's warranty and I would have to live with it.

Thank god for consumer laws that's all I can say!!

Its about to be the long weekend here so I will send the unit back on Tuesday next week and the distributor is going to send me a brand new one as soon as they get mine back, they are even having a courier pick it up from me which will save money so that's great.

Hopefully the new replacement is perfect touch wood. Given how the majority of units seem to be great and mine is the first 500/300 ES I have heard having a stuck pixel hoping I will be good. Let you all know how I go.

Great result. Lots of headache to get there though. I almost just gave in but with a product like this its worth fighting to get a great unit.

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post #1135 of 2650 Old 04-01-2015, 05:54 AM
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Quote:
Originally Posted by Javs View Post
Well, Sony has agreed to a DOA swap. But thats only because I cited the Consumer Laws here in Australia which is to say any product having a fault that would otherwise have prevented you from purchasing in the first place is eligible for exchange or refund. The Sony tech I was put in touch with before all of this was saying its 'Within Spec' according to Sony's warranty and I would have to live with it.

Thank god for consumer laws that's all I can say!!

Its about to be the long weekend here so I will send the unit back on Tuesday next week and the distributor is going to send me a brand new one as soon as they get mine back, they are even having a courier pick it up from me which will save money so that's great.

Hopefully the new replacement is perfect touch wood. Given how the majority of units seem to be great and mine is the first 500/300 ES I have heard having a stuck pixel hoping I will be good. Let you all know how I go.

Great result. Lots of headache to get there though. I almost just gave in but with a product like this its worth fighting to get a great unit.
Glad it worked out to your satisfaction.
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post #1136 of 2650 Old 04-02-2015, 04:07 AM
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Just ordered my vw300es, can't actually wait, upgrading from a vpl-hw30es
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post #1137 of 2650 Old 04-02-2015, 09:14 AM
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Just ordered my vw300es, can't actually wait, upgrading from a vpl-hw30es

I think you will be very pleased with this projector. It throws an amazing picture !
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post #1138 of 2650 Old 04-02-2015, 10:33 AM
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I think you will be very pleased with this projector. It throws an amazing picture !
I second that. An interesting cnet review comparing the Sony with the DLA-X700R and LS10000:

http://www.cnet.com/products/sony-vpl-vw350es/

The reviewer is a JVC guy who loves the deep blacks but aside from that category, he gives the nod to the Sony in practically every other category when compared to the other two PJs.

"I still prefer the JVC's contrast to the Sony's slightly more accurate color and shadow detail (and, with certain 4K sources, extra resolution) but I can certainly see how some viewers might disagree." ... and if you read the review, Sony is also better at: scaling, motion processing, input lag. Though: "During "After Earth" as the ship cruises through space, for example, the black of the letterbox bars and the void itself appeared deeper and inkier on the JVC compared with the Sony.". So, for better black bars and deeper voids - look elsewhere . Otherwise, the Sony fits the bill. Do not get me wrong - I would see and appreciate the extra deep blacks, just decided to go with the PQ balance as achieved by Sony.

To add my experience with 4k (x10). Most movie trailers are "crap", some look even worse that the upscaled by DRC bluray version. I see how some converted to 4k movies can add little to the upscaled version. The early days of 4k are like early days of bluray. Latest blurays are remarkably better than a few years back. Throw Costa Rica or some other (albeit limited number of) clips and the additional level of detail is quite remarkable.

Here you go - a little excitement before Easter.
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post #1139 of 2650 Old 04-02-2015, 10:49 AM
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I preordered on February 22 through my installer and I am still waiting. Seeing AVS with the "in stock" posts, kills my soul a little bit at a time. :smiley:

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post #1140 of 2650 Old 04-02-2015, 11:07 AM
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I preordered on February 22 through my installer and I am still waiting. Seeing AVS with the "in stock" posts, kills my soul a little bit at a time. :smiley:

Russ
Want to keep your soul in good shape, so we would be happy to help you out. In stock.
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