The Official Sony VPL-VW550ES/ VPL-VW675ES Owners Thread - Page 60 - AVS Forum | Home Theater Discussions And Reviews
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post #1771 of 2036 Old 03-03-2018, 03:32 AM
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Originally Posted by woofer View Post
Hi Mate,

Take a deep breath and lets start from scratch..

What are your EXACT settings you have configured on the UB900 video output ?

OR if you would like a hand PM me your number and i can give you a call tomorrow to "maybe" help?
Thanks woofer. I appreciate it. I'll fire it up in the morning and post and pm you. I'm three imperial stouts down at the moment... I've tried all combinations I could find on the 900 though.

On the positive side the 3d San Andreas was just phenomenal. I was actually considering just using a projector for 3d, and buy the biggest oled for 4k and blu-ray...I'm so tired of fighting technology... And projectors and 4k seem like a step back to the crt dark ages... It is like technology is just tea bagging me at the moment. The utter insanity of having a 550 projector showing 665 firmware. Blu Ray playing at 4k, and 4k playing at 1080p. Like some higher power is squatting over me tea bagging me...

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post #1772 of 2036 Old 03-03-2018, 04:16 AM
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Originally Posted by MOberhardt View Post
Quote:
Originally Posted by woofer View Post
Hi Mate,

Take a deep breath and lets start from scratch[IMG class=inlineimg]/forum/images/smilies/smile.gif[/IMG]..

What are your EXACT settings you have configured on the UB900 video output ?

OR if you would like a hand PM me your number and i can give you a call tomorrow to "maybe" help? [IMG class=inlineimg]/forum/images/smilies/smile.gif[/IMG]
Thanks woofer. I appreciate it. I'll fire it up in the morning and post and pm you. I'm three imperial stouts down at the moment... I've tried all combinations I could find on the 900 though.

On the positive side the 3d San Andreas was just phenomenal. I was actually considering just using a projector for 3d, and buy the biggest oled for 4k and blu-ray...I'm so tired of fighting technology... And projectors and 4k seem like a step back to the crt dark ages... It is like technology is just tea bagging me at the moment. The utter insanity of having a 550 projector showing 665 firmware. Blu Ray playing at 4k, and 4k playing at 1080p. Like some higher power is squatting over me tea bagging me...
Hi.
Take a deep breath and remember that to be sweating this much about problems like this, is a first world privilege. No one has died.
That said, I really feel for you. This modern stuff isn't designed to be easy to operate like years hence.
I have nearly thrown kit out the window in the past out of frustration that things don't just work.
You need to get your projector back and get one with the correct hardware in it pronto. Just call your dealer first thing Monday.
As for the UB900 and 4K I think the first thing you need to do is turn HDR off, Deep colour off, and set 4K to 4:2:0.
See if you get a native 4K image with those off and then switch them back on, one at a time until you find which one(s) are causing the issue.
The 520 is HDR compatible but it will only accept 8bit colour at 4K 50/60hz unlike the 550 which will accept the signal at 10bit.
Rule of thumb is set your source to the lowest level (as above) and then slowly turn items on one at a time.
Another thing to try if all else fails is, the source directly connected to the projector and test.
Deep breath and treat it logically and it will eventually fall into place and you will invariably find it is something simple causing it.
On the other hand, you don't have the product you were expecting so reject it and get it changed ASAP. Did it come in a 550 box?

Last edited by Archibald1; 03-03-2018 at 08:12 AM.
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post #1773 of 2036 Old 03-03-2018, 07:04 AM
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Originally Posted by MOberhardt View Post
Thanks woofer. I appreciate it. I'll fire it up in the morning and post and pm you. I'm three imperial stouts down at the moment... I've tried all combinations I could find on the 900 though.

On the positive side the 3d San Andreas was just phenomenal. I was actually considering just using a projector for 3d, and buy the biggest oled for 4k and blu-ray...I'm so tired of fighting technology... And projectors and 4k seem like a step back to the crt dark ages... It is like technology is just tea bagging me at the moment. The utter insanity of having a 550 projector showing 665 firmware. Blu Ray playing at 4k, and 4k playing at 1080p. Like some higher power is squatting over me tea bagging me...
Hmm is it possible you actually got a 520 not a 550? I think physically they look identical and use the same bulb etc.
Yea it sounds like your panasonic is trying to output 4k/60/4:4:4 which will not be supported so it will down negotiate to like 1080p. You need 4k/24 or 4k/60/4:2:0. I use a PC for this so it's much easier to control the behavior of the source. Also for your 16:9 screen you want to output 3840x2160p (16:9) not 4096x2160p (17:9).

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post #1774 of 2036 Old 03-03-2018, 08:08 AM
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Originally Posted by MOberhardt View Post
2.301. It is specifically showing a 665 on the system information. 5.301 is the 550/675 firmware. That was what I'd downloaded and was unsuccessfully trying to upload, which led me to the problem.

I have no damn idea how. Yeah maybe an incorrect board was replaced. And of course I can't get in contact with them until Monday...

Even so, 665 or 675 I have no damn idea why this frigging uhd pana 900 is outputting uhds in damn 1080p, but blu-ray at 4k, pana menu at 4k.

This entire thing is giving me the xxxxs. I'm ticked off. I'm literally feeling sick about it all. When I got my first 1080p TV and blu-ray, it was a damn simple setup, 1:1 pixel mapping, no mucking about. Everything just worked. Why has technology gotten stupidly backwards? It is just like software development these days. Software development was trying to become an engineering discipline, with development methodologies, object oriented programming. Then with the internet boom it all went to xxxx with unstructured, devolved scripting rubbish that is javascript to "agile methodology" which we'd call cowboy programming back in the discipline days. It is just rubbish. Rubbish.
Hi.
5.003 is the latest firmware on the UK website. I cannot even see the vw550es listed on the Aussie website, never mind any reference to 5.301 firmware?
Where did you see the firmware up for download? Can you provide a link?

I can see no Sony projectors with a firmware number as you have posted.



Also you should not have any US firmware on your machine. 665 and 675 are not valid, you need 550 software!
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post #1775 of 2036 Old 03-03-2018, 08:19 AM
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Originally Posted by markmon1 View Post
Hmm is it possible you actually got a 520 not a 550? I think physically they look identical and use the same bulb etc.
Yea it sounds like your panasonic is trying to output 4k/60/4:4:4 which will not be supported so it will down negotiate to like 1080p. You need 4k/24 or 4k/60/4:2:0. I use a PC for this so it's much easier to control the behavior of the source. Also for your 16:9 screen you want to output 3840x2160p (16:9) not 4096x2160p (17:9).
From here it looks like he has got a 550, but with either 665 firmware on it(?), or a whole 665 main board inside it instead of a 550 one. Either way it is not how it should be.

Take/send it straight back and get what you were expecting/paid for!
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post #1776 of 2036 Old 03-03-2018, 11:33 AM
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Originally Posted by Archibald1 View Post
Hi.
Take a deep breath and remember that to be sweating this much about problems like this, is a first world privilege. No one has died.
That said, I really feel for you. This modern stuff isn't designed to be easy to operate like years hence.
I have nearly thrown kit out the window in the past out of frustration that things don't just work.
You need to get your projector back and get one with the correct hardware in it pronto. Just call your dealer first thing Monday.
As for the UB900 and 4K I think the first thing you need to do is turn HDR off, Deep colour off, and set 4K to 4:2:0.
See if you get a native 4K image with those off and then switch them back on, one at a time until you find which one(s) are causing the issue.
The 520 is HDR compatible but it will only accept 8bit colour at 4K 50/60hz unlike the 550 which will accept the signal at 10bit.
Rule of thumb is set your source to the lowest level (as above) and then slowly turn items on one at a time.
Another thing to try if all else fails is, the source directly connected to the projector and test.
Deep breath and treat it logically and it will eventually fall into place and you will invariably find it is something simple causing it.
On the other hand, you don't have the product you were expecting so reject it and get it changed ASAP. Did it come in a 550 box?
OK I'll try this. I thought I had. But maybe not. I'm not trying any 60hz stuff. I don't have any 60hz material.

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Originally Posted by markmon1 View Post
Hmm is it possible you actually got a 520 not a 550? I think physically they look identical and use the same bulb etc.
Yea it sounds like your panasonic is trying to output 4k/60/4:4:4 which will not be supported so it will down negotiate to like 1080p. You need 4k/24 or 4k/60/4:2:0. I use a PC for this so it's much easier to control the behavior of the source. Also for your 16:9 screen you want to output 3840x2160p (16:9) not 4096x2160p (17:9).
I'm pretty sure on the pana I had tried several times set it to the 4k 60 4:2:0 as well.

Yes, the Sony serial number label on the projector says VWL-VW550es. The box says 550es.

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Originally Posted by Archibald1 View Post
Hi.
5.003 is the latest firmware on the UK website. I cannot even see the vw550es listed on the Aussie website, never mind any reference to 5.301 firmware?
Where did you see the firmware up for download? Can you provide a link?

I can see no Sony projectors with a firmware number as you have posted.



Also you should not have any US firmware on your machine. 665 and 675 are not valid, you need 550 software!
Here is the Australian 550 firmware download page I used: pro.sony/en_AU/support/software/1237495190709

The firmware and model on the menu is from the US site. I just googles the numbers and got this link: esupport.sony.com/US/p/swu-download.pl?mdl=VPLVW665ES&upd_id=10999&os_group_i d=18

I know, the 665 isn't even an Australian model.

Quote:
Originally Posted by Archibald1 View Post
From here it looks like he has got a 550, but with either 665 firmware on it(?), or a whole 665 main board inside it instead of a 550 one. Either way it is not how it should be.

Take/send it straight back and get what you were expecting/paid for!
Yeah, maybe it has a 665 board in it. Or somehow they have different tools for manually loading firmware and they put the just wrong software in it.

So sick of this already. What an utter let down.
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post #1777 of 2036 Old 03-03-2018, 12:54 PM
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Is it possible that whomever you purchased this from tried to perform an update, and loaded the incorrect version? (although I don't know how the machine would accept it).

As I recall you had mentioned this was a refurbished unit, so perhaps they replaced the damaged card with the incorrect part?

There should be no harm in doing a factory reset, but ask the seller first.

I owned the 665 prior to owning the 675, and other than HDR and a 10.2 Gb HDMI input, the two are pretty similar.
On the 665, only one of HDMI inputs is enhanced, the second one is not (I forget which one this is).
I think you can test the inputs as mentioned previously and see if both accept the enhanced inputs (any 4k HDR signal). If they do, it is a non-US 675 (or if it does not a 665).
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post #1778 of 2036 Old 03-03-2018, 01:32 PM
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Originally Posted by normandia View Post
Is it possible that whomever you purchased this from tried to perform an update, and loaded the incorrect version? (although I don't know how the machine would accept it).

As I recall you had mentioned this was a refurbished unit, so perhaps they replaced the damaged card with the incorrect part?

There should be no harm in doing a factory reset, but ask the seller first.

I owned the 665 prior to owning the 675, and other than HDR and a 10.2 Gb HDMI input, the two are pretty similar.
On the 665, only one of HDMI inputs is enhanced, the second one is not (I forget which one this is).
I think you can test the inputs as mentioned previously and see if both accept the enhanced inputs (any 4k HDR signal). If they do, it is a non-US 675 (or if it does not a 665).
Yes I hopefully will find out Monday. Maybe the service agents have an actual program to load firmware direct. It is possible Sony sent him the wrong board. It had a DOA HDMI board he had replace, he'd said.

Only one enhanced? I wonder which.

Ah mate you are a life saver. I just looked up a 665 manual and port 2 is labelled as HDCP 2.2, not port 1. FFS who'd default the second port to be the main one?

I bet Sony sent him the wrong board. Maybe they didn't have any 550 boards. I hope I can get it sorted.

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post #1779 of 2036 Old 03-03-2018, 02:35 PM
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OK I'll try this. I thought I had. But maybe not. I'm not trying any 60hz stuff. I don't have any 60hz material.



I'm pretty sure on the pana I had tried several times set it to the 4k 60 4:2:0 as well.

Yes, the Sony serial number label on the projector says VWL-VW550es. The box says 550es.



Here is the Australian 550 firmware download page I used: pro.sony/en_AU/support/software/1237495190709

The firmware and model on the menu is from the US site. I just googles the numbers and got this link: esupport.sony.com/US/p/swu-download.pl?mdl=VPLVW665ES&upd_id=10999&os_group_i d=18

I know, the 665 isn't even an Australian model.



Yeah, maybe it has a 665 board in it. Or somehow they have different tools for manually loading firmware and they put the just wrong software in it.

So sick of this already. What an utter let down.
Hi.
The main thing to do is to straight away contact your dealer and arrange a return or remedial action ASAP.
If for any reason he/she refuses, you must have some consumer laws you can fall back on?

Sony themselves would be the next port of call. They may be able to give you a special procedure to load the correct firmware. They should also be able to confirm if the machine is a true 550 or not.

I think the main issue you have is that someone has loaded US software onto the unit. How or why is a mystery at this point.
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post #1780 of 2036 Old 03-03-2018, 02:40 PM
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Only one enhanced? I wonder which.

Ah mate you are a life saver. I just looked up a 665 manual and port 2 is labelled as HDCP 2.2, not port 1. FFS who'd default the second port to be the main one?

I bet Sony sent him the wrong board. Maybe they didn't have any 550 boards. I hope I can get it sorted.
Yes port two on the 520/665. I found that weird too. Why not port one?

If port two does work then at least it answers the question as to whether a 520/665 board was used during refurb.

As you have presumably bought this through retail you *should* have no issue (except use of your time) getting it sorted. Good luck!
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post #1781 of 2036 Old 03-03-2018, 03:23 PM
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Yes port two on the 520/665. I found that weird too. Why not port one?

If port two does work then at least it answers the question as to whether a 520/665 board was used during refurb.

As you have presumably bought this through retail you *should* have no issue (except use of your time) getting it sorted. Good luck!
Yes, I'll try it out later (I was trying to get some gardening in now before it gets too hot. Humidity is thru the roof already, and it is 30c/86F...).

If port 2 works it would cement it being the wrong board.

I think we have figured out the problem then. I should be fine getting it sorted out then. Tomorrow. I would expect Sony just sent him the wrong part. He is the service tech agent for Sony and JVC in his area, so gets the warranty units for repair, and new units with DOA issues the manufacturers sometimes sends a new unit and sells him the original cheap. And yes, the HDMI board on this (and another 550 he got, and a new 260) was DOA so he just ordered replacements.
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post #1782 of 2036 Old 03-03-2018, 05:54 PM
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OK, thansk everyone, that was it. It has the wrong board. I got 4k from HDMI2. So it has a 665 board in it... Sigh.
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post #1783 of 2036 Old 03-04-2018, 06:32 AM
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FYI, when the 675 was announced, I bought a demo 665 to save alot of money. Ironically, the HDMI 2 port of my demo 665 did not function, so the dealer sent the unit to Sony for repair. Sony chose NOT to repair it, as the 675 was being released, so I bought that instead.

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post #1784 of 2036 Old 03-04-2018, 07:06 AM
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OK, thansk everyone, that was it. It has the wrong board. I got 4k from HDMI2. So it has a 665 board in it... Sigh.
It could mean the HDCP is firmware implemented so it still doesn't rule out you have right board incorrect FW on it.
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post #1785 of 2036 Old 03-04-2018, 08:09 AM
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Not quite...the HDMI 2 input has 4k on both the 665 and 675...it is the HDMI 1 input that is different between the two.
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post #1786 of 2036 Old 03-05-2018, 09:36 AM
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It could mean the HDCP is firmware implemented so it still doesn't rule out you have right board incorrect FW on it.
I can't see that a 665 board (in Australia it should be 550 anyway, so the board is wrong on two counts! The incorrect one should by rights be a 520 board, not a 665 one.... ) would allow incorrect software to be loaded onto it any more than a 550 board would allow 665 software onto it.

It won't accept 550 software because it didn't exist when the 520/665 was released.

@MOberhardt maybe you should try loading 520 software onto it first to get the region correct and then try 550 software again?

Worth a go perhaps?
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post #1787 of 2036 Old 03-05-2018, 09:39 AM
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@MOberhardt , For what it's worth, you have given this thread a nice shot in the arm!
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I can't see that a 665 board (in Australia it should be 550 anyway, so the board is wrong on two counts! The incorrect one should by rights be a 520 board, not a 665 one.... ) would allow incorrect software to be loaded onto it any more than a 550 board would allow 665 software onto it.

It won't accept 550 software because it didn't exist when the 520/665 was released.

@MOberhardt maybe you should try loading 520 software onto it first to get the region correct and then try 550 software again?

Worth a go perhaps?
He's waiting to hear back from the factory/Japan from the original replacement order, to see if they sent the right board with wrong firmware loaded (and if fixable), or more likely the wrong board They just get them direct from Sony. Sony would have US and other region boards.

Given the 550 and 675 firmware files are binary identical, I'm guessing the model designation must not be part of the memory updated by firmware, and the US/other boards are physically identical. So I'm betting the wrong board. I haven't compared the 665 and 520 firmwares.

Interestingly, I guess this means you could put a 550 main board in the 520 and upgrade it.

It has the current 665/520 firmware loaded already. That was what triggered me to realize the system info was showing 665. I googled Sony projector 2.301 and it took me to the 665 page. Then I noticed the 665es on the info menu.

He'll get it sorted. I'll have to send it to him though. I wonder if I might be able to do the swap. I've a tech/engineering background and if it is less complicated than a laptop hardware replacement, it should be pretty simple.
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post #1789 of 2036 Old 03-05-2018, 02:59 PM
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Interestingly, I guess this means you could put a 550 main board in the 520 and upgrade it.
That would be interesting and also to find out what ICs are on the main board. The 550 has higher contrast, better RC circuitry, updated panels and possibly faster reacting iris than a 520, so I would be interested to see what a 550 board would do to a 520 if other hardware is possibly different too.

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He'll get it sorted. I'll have to send it to him though. I wonder if I might be able to do the swap. I've a tech/engineering background and if it is less complicated than a laptop hardware replacement, it should be pretty simple.
I would have thought a self repair would invalidate any warranty. Best to let them do it then you still have some comeback if they get it wrong or it breaks.
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post #1790 of 2036 Old 03-05-2018, 03:03 PM
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Originally Posted by Archibald1 View Post
That would be interesting and also to find out what ICs are on the main board. The 550 has higher contrast, better RC circuitry, updated panels and possibly faster reacting iris than a 520, so I would be interested to see what a 550 board would do to a 520 if other hardware is possibly different too.



I would have thought a self repair would invalidate any warranty. Best to let them do it then you still have some comeback if they get it wrong or it breaks.
Yeah you are right on the repair... Just a pain having to ship back and forth... Eg having to go home to meet courier for pickup, and on the other end having to wait on delivery. Hopefully I can sort it before my couch arrives
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post #1791 of 2036 Old 03-05-2018, 09:08 PM
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Does anyone know if the XPand 105RF glasses work with this out of the box or do you need an adapter? I notice some people in this thread have posted about using them. And, are they quieter than the Sony ones?

I've got Sony glasses, and a nice pair of Hishock, but now I've got a soundproofed room, I realize I can hear shutter buzz in the Sony and hishock glasses, especially if paused. I thought initially I had a speaker buzz, and I was thinking "oh no", but then I figured it was the glasses. So I tried the Sony and also a buzz, but slightly fainter (I guess as smaller and the electronics on your nose rather than ear piece.

Anyone have any good active 3D glasses recommendations?

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post #1792 of 2036 Old 03-05-2018, 09:12 PM
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Originally Posted by MOberhardt View Post
Does anyone know if the XPand 105RF glasses work with this out of the box or do you need an adapter?

I've got Sony glasses, and a nice pair of Hishock, but now I've got a soundproofed room, I realize I can hear shutter buzz in the Sony and hishock glasses, especially if paused. I thought initially I had a speaker buzz, and I was thinking "oh no", but then I figured it was the glasses. So I tried the Sony and also a buzz, but slightly fainter (I guess as smaller and the electronics on your nose rather than ear piece.

Anyone have any good active 3D glasses recommendations?
They work fine.

Xpand 105 are the best, I told you this months ago too.
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post #1793 of 2036 Old 03-05-2018, 09:14 PM
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They work fine.

Xpand 105 are the best, I told you this months ago too.
Yes I recall on one of the other projector threads. I just notices on another Sony projector thread someone mentioned using the XPand RF adaptor and some vesa plug. Plus the xpand site doesn't list any of these models either so double checking here.
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post #1794 of 2036 Old 03-05-2018, 09:17 PM
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Yes I recall on one of the other projector threads. I just notices on another Sony projector thread someone mentioned using the XPand RF adaptor and some vesa plug. Plus the xpand site doesn't list any of these models either so double checking here.
You dont need anything, any RF 3D glasses should work on Sony and JVC projectors. Xpand happen to be the best IMO, nice wide frames, good sides on them so they block some side light etc...

I have had the official Sony glasses and they didnt buzz, so sounds like you have an issue in any case.

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post #1795 of 2036 Old 03-05-2018, 09:19 PM
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You dont need anything, any RF 3D glasses should work on Sony and JVC projectors. Xpand happen to be the best IMO, nice wide frames, good sides on them so they block some side light etc...

I have had the official Sony glasses and they didnt buzz, so sounds like you have an issue in any case.
Thanks. It was only faint on the Sony's.
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post #1796 of 2036 Old 03-13-2018, 04:15 PM
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I have a 675ES purchased from Magnolia a year+ ago. Then in October 17 began packing to move and boxed it up. I have now mounted the 675ES in my new home and as part of the process of getting the new media room up running figured I'd update all devices firmware.

My 675ES is running 5.002 and I presume this is what it came with. I have downloaded and saved to USB stick using my MB Pro (FAT32) the 5.003 FW and followed the instructions. I power up the PJ and it doesn't take the update. It simply powers up and projects a blank image and since I'm giving it no source all I get is HDMI1 or HDMI2 input display.

What am I doing wrong? Appreciate any suggestions.

Greg

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post #1797 of 2036 Old 03-13-2018, 07:24 PM
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I have a 675ES purchased from Magnolia a year+ ago. Then in October 17 began packing to move and boxed it up. I have now mounted the 675ES in my new home and as part of the process of getting the new media room up running figured I'd update all devices firmware.

My 675ES is running 5.002 and I presume this is what it came with. I have downloaded and saved to USB stick using my MB Pro (FAT32) the 5.003 FW and followed the instructions. I power up the PJ and it doesn't take the update. It simply powers up and projects a blank image and since I'm giving it no source all I get is HDMI1 or HDMI2 input display.

What am I doing wrong? Appreciate any suggestions.

Greg
So the bin file is in the named subdirectory "sony_dtv0FA30A07A0A7_00052900" on the stick, eg
E:\sony_dtv0FA30A07A0A7_00052900\00052900_003e0000 .bin

And what is the power/standby light on the projector doing when showing the blank screen? Solid green?
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post #1798 of 2036 Old 03-13-2018, 08:27 PM
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Yes, the named folder is only thing on the stick, and bin file is only file. Light is solid green, it stays that way until pj shuts itself off.


Sent from my iPad using Tapatalk

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post #1799 of 2036 Old 03-14-2018, 02:36 AM
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Well, maybe someone here that has actually done it can chime in. I haven't. I have some earlier posts a page back or so explaining it...
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post #1800 of 2036 Old 03-14-2018, 08:26 AM
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Originally Posted by gdfein View Post
I have a 675ES purchased from Magnolia a year+ ago. Then in October 17 began packing to move and boxed it up. I have now mounted the 675ES in my new home and as part of the process of getting the new media room up running figured I'd update all devices firmware.

My 675ES is running 5.002 and I presume this is what it came with. I have downloaded and saved to USB stick using my MB Pro (FAT32) the 5.003 FW and followed the instructions. I power up the PJ and it doesn't take the update. It simply powers up and projects a blank image and since I'm giving it no source all I get is HDMI1 or HDMI2 input display.

What am I doing wrong? Appreciate any suggestions.

Greg
I have a Sony 665ES (virtually identical to your Sony 675ES) and when trying to update the projector's firmware I ran into exactly the problem that you described. The issue turned out to be using my Mac to prepare the USB flash drive. The Mac leaves hidden folders on the flash drive and these stop the Sony from doing the update. There are two solutions: (1) If you have Windows installed under Bootcamp on your Mac, boot into Windows, format the flash drive and install the downloaded firmware at the root level of the flash drive. (2) Use a PC to carry out the firmware update process for your Sony 675ES.

Tom
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