The Official Sony VPL-VW550ES/ VPL-VW675ES Owners Thread - Page 67 - AVS Forum | Home Theater Discussions And Reviews
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post #1981 of 2040 Old 07-08-2018, 12:16 PM
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Hi all,

I have a problem I want some advice on. My father has a Sony VPL-VW550ES. The projector is connected to a McIntosh MX122 processor with a 5-7 meter cable. The entire system is isolated from the the main electrical grid using via an Furman 'online' UPS.

When we first got the projector, its HDMI port (we only use one of the two) failed and the MX122 processor's port also died. We got both of them repaired under warranty and the dealer said that it was probably an grounding problem with our electrical network. We since got the entire ground revamped and double checked using a simple tester to check the grounding.

Unfortunately, the HDMI died again two nights ago. My dad is very frustrated at this stage. This is not our first projector and we have one in the house for over 20 years. We have always owned Sony projectors but this recent experience has left us very confused. We do not know if it is the projector or our system. Everything else in the house works OK, many displays and TVs, among other devices haven't had a problem.

Another thing is that we also had a VPL-VW500 which also suffered the same way (and also killed the McIntosh). We got that repaired under warranty and sold it for the VW550 hoping it was just unlucky fluke.

I would really appreciate any advice on how to move forward with this. Could it be the MX122 that's for some reason killing the HDMI port on the projector? We are open to any suggestions on what equipment to replace (after repair of course).
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post #1982 of 2040 Old 07-08-2018, 01:15 PM
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Originally Posted by markmon1 View Post
OK I had a JVC RS500. Then I really wanted to go 4K and the 285ES was so cheap so I bought that. The 285ES just didnt cut it (blacks too grey) so I wanted a unit with an iris and went to upgrade to a 385ES but like you was offered a deal on a 675ES that was almost as cheap as the 385ES so I took it. The 675ES is noticeably brighter than the 285ES/385ES. So if the price is right, I say take it. You can always run it on low lamp and it'll put out a great image.

The x7900 is going to have better blacks (think plasma like inky black) and contrast and even be a little brighter than the sony, the sony is going to be slightly sharper and still have good contrast and nice blacks. Both are great units.
Don't forget the Sony has excellent motion processing and Reality Creation makes upscaled Blu-rays a joy to watch with tangibly more detail than a standard 1080 projector.

“Remember to look up at the stars and not down at your feet. Be curious. And however difficult life may seem, there is always something you can do and succeed at. It matters that you don’t just give up."
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post #1983 of 2040 Old 07-08-2018, 01:27 PM
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Originally Posted by PsychedelicBreakfast View Post
Hi all,

I have a problem I want some advice on. My father has a Sony VPL-VW550ES. The projector is connected to a McIntosh MX122 processor with a 5-7 meter cable. The entire system is isolated from the the main electrical grid using via an Furman 'online' UPS.

When we first got the projector, its HDMI port (we only use one of the two) failed and the MX122 processor's port also died. We got both of them repaired under warranty and the dealer said that it was probably an grounding problem with our electrical network. We since got the entire ground revamped and double checked using a simple tester to check the grounding.

Unfortunately, the HDMI died again two nights ago. My dad is very frustrated at this stage. This is not our first projector and we have one in the house for over 20 years. We have always owned Sony projectors but this recent experience has left us very confused. We do not know if it is the projector or our system. Everything else in the house works OK, many displays and TVs, among other devices haven't had a problem.

Another thing is that we also had a VPL-VW500 which also suffered the same way (and also killed the McIntosh). We got that repaired under warranty and sold it for the VW550 hoping it was just unlucky fluke.

I would really appreciate any advice on how to move forward with this. Could it be the MX122 that's for some reason killing the HDMI port on the projector? We are open to any suggestions on what equipment to replace (after repair of course).
Whilst I can offer no specific advice on your actual setup, I seem to remember reading somewhere that using these projectors on a UPS or smoothing device of any type can cause issues.
Seems like you have something causing spike in the HDMI voltage and frying sensitive chips. My money would be on the common component in all this.

Have you tried connecting it to vanilla mains?

Not sure where you live, but blackouts/brownouts and voltage drops, really are a thing of the past in the UK as a rule. Not really any need for UPS devices outside of a mission critical computer system at home or work. We had our first unplanned power outage for at least 5 years (possibly/probably longer) recently due to something in a substation melting in the (unusually) hot weather. (30+ degrees Celsius for nearly three weeks now often getting to 32-33)!

“Remember to look up at the stars and not down at your feet. Be curious. And however difficult life may seem, there is always something you can do and succeed at. It matters that you don’t just give up."
Stephen Hawking.
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post #1984 of 2040 Old 07-08-2018, 01:29 PM
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Don't forget the Sony has excellent motion processing and Reality Creation makes upscaled Blu-rays a joy to watch with tangibly more detail than a standard 1080 projector.
Reality creation is really good. I have done a lot inside MadVR to get some of the same benefits out of my JVC and its now very close. Reality creation adds a ton of detail to 4k games also.
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post #1985 of 2040 Old 07-08-2018, 01:32 PM
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Really appreciated, thanks so much for that
See my post #1982 for a couple more pertinent points.

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post #1986 of 2040 Old 07-08-2018, 01:32 PM
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Whilst I can offer no specific advice on your actual setup, I seem to remember reading somewhere that using these projectors on a UPS or smoothing device of any type can cause issues.
Seems like you have something causing spike in the HDMI voltage and frying sensitive chips. My money would be on the common component in all this.

Have you tried connecting it to vanilla mains?

Not sure where you live, but blackouts/brownouts and voltage drops, really are a thing of the past in the UK as a rule. Not really any need for UPS devices outside of a mission critical computer system at home or work. We had our first unplanned power outage for at least 5 years (possibly/probably longer) recently due to something in a substation melting in the (unusually) hot weather. (30+ degrees Celsius for nearly three weeks now often getting to 32-33)!

Thank you for your response! We use a UPS because we do have brown-outs frequently and the projector needs some cooling time before it finally turns off. We were afraid that not allowing that may damage the projector!
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post #1987 of 2040 Old 07-08-2018, 01:38 PM
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Thank you for your response! We use a UPS because we do have brown-outs frequently and the projector needs some cooling time before it finally turns off. We were afraid that not allowing that may damage the projector!
No probs. I can understand your frustration.
However, with the best will in the world, I can't see it being the projector.

One does have to remember never to plug in or disconnect HDMI leads when power is on to any components in the chain too.
It isn't so much the voltage as the possible arcing across the socket when pushed in or pulled out.

“Remember to look up at the stars and not down at your feet. Be curious. And however difficult life may seem, there is always something you can do and succeed at. It matters that you don’t just give up."
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post #1988 of 2040 Old 07-08-2018, 01:43 PM
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No probs. I can understand your frustration.
However, with the best will in the world, I can't see it being the projector.

One does have to remember never to plug in or disconnect HDMI leads when power is on to any components in the chain too.
It isn't so much the voltage as the possible arcing across the socket when pushed in or pulled out.

Understood; while we have hot-plugged HDMI in the past we will not do so in the future. One thing that I'm considering is putting in a fiber optic like this octavainc.com/hdmi-over-fiber-optics-4khfc/


Do you think it would help? I totally agree it's something arcing/inducing on the HDMI cable.



These new 4k HDMI chips seem very sensitive. We had an old 1080p projector from Sony for many years and it never failed.
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post #1989 of 2040 Old 07-08-2018, 01:44 PM
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Just to clarify, this problem has ALWAYS occurred when the system was not in use.
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post #1990 of 2040 Old 07-08-2018, 01:47 PM
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Originally Posted by PsychedelicBreakfast View Post
Hi all,

I have a problem I want some advice on. My father has a Sony VPL-VW550ES. The projector is connected to a McIntosh MX122 processor with a 5-7 meter cable. The entire system is isolated from the the main electrical grid using via an Furman 'online' UPS.

When we first got the projector, its HDMI port (we only use one of the two) failed and the MX122 processor's port also died. We got both of them repaired under warranty and the dealer said that it was probably an grounding problem with our electrical network. We since got the entire ground revamped and double checked using a simple tester to check the grounding.

Unfortunately, the HDMI died again two nights ago. My dad is very frustrated at this stage. This is not our first projector and we have one in the house for over 20 years. We have always owned Sony projectors but this recent experience has left us very confused. We do not know if it is the projector or our system. Everything else in the house works OK, many displays and TVs, among other devices haven't had a problem.

Another thing is that we also had a VPL-VW500 which also suffered the same way (and also killed the McIntosh). We got that repaired under warranty and sold it for the VW550 hoping it was just unlucky fluke.

I would really appreciate any advice on how to move forward with this. Could it be the MX122 that's for some reason killing the HDMI port on the projector? We are open to any suggestions on what equipment to replace (after repair of course).
If you have had two projectors exhibit the same behavior then you should be able to eliminate the projector from the scenario. I think if it were me, I would add a powered HDMI splitter into the chain between the projector and the MX122. That way if it happens again, hopefully the damage will be one component and the splitter and then you'd know on which end you should be focusing. The HDMI cable carries ground. That ground is most likely tied to the ground chassis or your MX122 and ground of your projector. That is also probably tied to the ground pin of the power outlet. If either side has only a 2 prong power plug and the power plug is miswired with common and power reversed, then you could be in trouble. Not sure how wiring works over there. A UPS should normalize this, but since you're having problems, I'd probably replace the UPS with a different brand as well - immediately.
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post #1991 of 2040 Old 07-08-2018, 01:49 PM
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If you have had two projectors exhibit the same behavior then you should be able to eliminate the projector from the scenario. I think if it were me, I would add a powered HDMI splitter into the chain between the projector and the MX122. That way if it happens again, hopefully the damage will be one component and the splitter and then you'd know on which end you should be focusing. The HDMI cable carries ground. That ground is most likely tied to the ground chassis or your MX122 and ground of your projector. That is also probably tied to the ground pin of the power outlet. If either side has only a 2 prong power plug and the power plug is miswired with common and power reversed, then you could be in trouble. Not sure how wiring works over there. A UPS should normalize this, but since you're having problems, I'd probably replace the UPS with a different brand as well - immediately.

Thank you so much for this! I will check the system tomorrow myself with my father and report back! Can you recommend any HDMI splitters that can handle 4K video at 60fps?
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post #1992 of 2040 Old 07-08-2018, 01:55 PM
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Thank you so much for this! I will check the system tomorrow myself with my father and report back! Can you recommend any HDMI splitters that can handle 4K video at 60fps?
We went through 3 of these before finding one that seemed good. The rocketfish2 at best buy: https://www.bestbuy.com/site/rocketf...?skuId=5986903

But check your MX122. If it's a 2 prong plug (and they often are to avoid ground loops), I'd check the power outlet it's plugged into for a reversed power and common wire. This is more common that you think and most things work this way until something like you are describing occurs.
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post #1993 of 2040 Old 07-08-2018, 02:13 PM
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Understood; while we have hot-plugged HDMI in the past we will not do so in the future. One thing that I'm considering is putting in a fiber optic like this octavainc.com/hdmi-over-fiber-optics-4khfc/


Do you think it would help? I totally agree it's something arcing/inducing on the HDMI cable.



These new 4k HDMI chips seem very sensitive. We had an old 1080p projector from Sony for many years and it never failed.
Always the case.
As these chips get more sophisticated with smaller more densely packed dies, the chances of static damage or damage from arcing increases.
I have an HDMI cable that was hot plugged and it actually melted one of the contacts inside the mouth of the plug! The kit was luckily okay on that occasion and the only casualty was the (easily replaceable) lead.
I can't recall if HDMI is 'supposed' to be hot pluggable, but best/wise practice would say not to.

Is it possible your UPS has an issue and is sending high and errant voltage around the system? I seem to recall that can also be possible too if one or more of the batteries are failing. (Weirdly).

“Remember to look up at the stars and not down at your feet. Be curious. And however difficult life may seem, there is always something you can do and succeed at. It matters that you don’t just give up."
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post #1994 of 2040 Old 07-08-2018, 02:14 PM
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Newbie to the forum so be kind


Seriously considering buying a Sony VPL-VW550ES currently and looking for advice. Setting up a small dedicated cinema room in a new build property. Wanting the 'cinema' effect hence the projector over an OLED am thinking. Main challenge I have is tight room size, only 4.8m x 2.9m. To get a reasonable throw distance I could potentially create a large recess in the back wall (it’s an internal stud partition into a staircase). I mainly view 4k movie content, occasional streamed UHD content and even less occasional Xbox gaming. Looking for the best picture quality and 'cinemaesq' experience. Question is: is the VW550 overkill given the room size constraints. Advice, considerations, pointers much appreciated >
My room is about the same, 4.8 x 3.6, and I have the 550 and a 110" screen, projector on the rear wall so about a 4.2m throw. Seats at about 2.7m. With 2.9m wide I'm not sure how big a screen and min throw you could do. You'd need to go to the Sony calculation web page. Anyhow, I run it on low lamp with the iris at about 60%. The experience is fantastic. The 385 would have been fine. I only got the 550 as I got a refurbished DOA warranty return cheaper.
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post #1995 of 2040 Old 07-08-2018, 02:24 PM
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Originally Posted by markmon1 View Post
We went through 3 of these before finding one that seemed good. The rocketfish2 at best buy: https://www.bestbuy.com/site/rocketf...?skuId=5986903

But check your MX122. If it's a 2 prong plug (and they often are to avoid ground loops), I'd check the power outlet it's plugged into for a reversed power and common wire. This is more common that you think and most things work this way until something like you are describing occurs.
This is when I am really thankful for our robust and excellently designed plugs and power system.
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“Remember to look up at the stars and not down at your feet. Be curious. And however difficult life may seem, there is always something you can do and succeed at. It matters that you don’t just give up."
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post #1996 of 2040 Old 07-08-2018, 02:49 PM
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This is when I am really thankful for our robust and excellently designed plugs and power system.
The receptacle still has to be wired right though. Not sure how your power system works. In USA on a 3 prong plug, one is power, one is common, one is ground. If common and power are reversed, almost all components still work correctly.

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post #1997 of 2040 Old 07-08-2018, 11:23 PM
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My room is about the same, 4.8 x 3.6, and I have the 550 and a 110" screen, projector on the rear wall so about a 4.2m throw. Seats at about 2.7m. With 2.9m wide I'm not sure how big a screen and min throw you could do. You'd need to go to the Sony calculation web page. Anyhow, I run it on low lamp with the iris at about 60%. The experience is fantastic. The 385 would have been fine. I only got the 550 as I got a refurbished DOA warranty return cheaper.
Yeah, sure enough my throw will be a challenge. Screen will be nowhere near yours, probably around 82-88” depending on how much of a recess I can make. Can I ask, what type of screen are you using, material and gain wise ?

Cheers 👍
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post #1998 of 2040 Old 07-09-2018, 03:55 AM
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The receptacle still has to be wired right though. Not sure how your power system works. In USA on a 3 prong plug, one is power, one is common, one is ground. If common and power are reversed, almost all components still work correctly.
Indeed, but one big advantage is the fact that each plug is fused, so in theory (and I haven't seen one that has failed to do so for many, many years) the fuse protects the appliance and blows before damage can occur.
The fuse must be rated correctly for the appliance though obviously, which these days they are, but back in the day when all plugs seemed to come with 13 AMP fuses people did have fried devices due to a massively over rated fuse. 3 AMP is fine for most consumer electronics or 5 AMP for those with higher current needs.

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Thank you for your response! We use a UPS because we do have brown-outs frequently and the projector needs some cooling time before it finally turns off. We were afraid that not allowing that may damage the projector!
Not allowing proper cool down can cause the bulb to weaken and crack. The chances of catastrophic failure therefore increase without controlled cooldown of the bulb.
The electronic components will cool quite readily and rapidly on their own after shutdown without additional cooling.

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Yeah, sure enough my throw will be a challenge. Screen will be nowhere near yours, probably around 82-88” depending on how much of a recess I can make. Can I ask, what type of screen are you using, material and gain wise ?

Cheers 👍
1.1. screentechnics. I'm in Australia.

Not sure if I understand on your recess.

Part of my screen size limit was tower fronts. If you either have an acoustic transparent screen, or small front speakers below the screen I guess you can go full wall width.
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post #2001 of 2040 Old 10-25-2018, 07:43 AM
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Just sold my 500ES and I'm struggling whether to buy another Sony or go for JVC this time. Is the SXRD degradation issue totally fixed or still a hit and miss thing?
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post #2002 of 2040 Old 10-25-2018, 02:52 PM
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Just sold my 500ES and I'm struggling whether to buy another Sony or go for JVC this time. Is the SXRD degradation issue totally fixed or still a hit and miss thing?
The degradation issue is highly likely to be sorted now.
I suffered it on my VW50 after 2.5 years but none of my subsequent units have suffered any degradation in visual quality. Those being, VW90ES, VW550ES and VW760.

I would be inclined to wait for the reviews coming up in the next couple of months and decide then.

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post #2003 of 2040 Old 11-29-2018, 02:37 PM
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BTW, just checking, with these Sony 4096 wide panel projectors, you can switch aspect to use full panel width at 4096, with the "2.35:1 Zoom" aspect mode? I was thinking of getting a 1.9:1 screen, and was told by someone who sells projectors (and makes screens) that it wasn't possible.

(I've posted this on the 385 forum as well as more travelled than this one!)
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post #2004 of 2040 Old 12-01-2018, 12:46 PM
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Jvc x790 vs sony 695 . For movies 4k hdr and 3d... forgeting prices.. what experts think it will be better ? And why ? ... More vivid colors, more like 4k hdr tv felling , sharpness , contrast, brightness, best 3d ?? Overral experience...

Thanks very much.. it seen the only 2 good options for now ...??? (Price maximum of the jvc n5 or below..)

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post #2005 of 2040 Old 12-02-2018, 08:19 AM
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Hi, I just got a Chromapure licence and I'd like to know if there is a dedicated VW550 / Chromapure HDR calibration topic ?
I'm a little confused with how to set a proper HDR settings, patterns seem different from SDR / REC709 calibration.

Could someone please point me to the right direction ? thx
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post #2006 of 2040 Old 12-02-2018, 09:38 AM
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Originally Posted by danam View Post
Hi, I just got a Chromapure licence and I'd like to know if there is a dedicated VW550 / Chromapure HDR calibration topic ?
I'm a little confused with how to set a proper HDR settings, patterns seem different from SDR / REC709 calibration.

Could someone please point me to the right direction ? thx
I don`t think there's a dedicated thread for calibrating the 550 but i do know that some users (myself included) have had great success with uploading custom HDR gamma curves to the 550. I run these myself for HDR content and i think they are great! Much better than the built in HDR10 curve IMO.

I am not sure if the download links for those curves are still working but if you want to try them, you can start by reading these threads
https://www.avsforum.com/forum/24-di...l#post55223982

https://www.avsforum.com/forum/24-di...l#post55273698

Sony VPL-VW550 + custom HDR gamma curves | DNP Supernova 08-85 116" 2.35:1 | Pioneer SC-LX89 | AppleTV 4K | Zidoo X20 | PS4 |
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post #2007 of 2040 Old 12-02-2018, 09:46 AM
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Originally Posted by inonefly View Post
Just sold my 500ES and I'm struggling whether to buy another Sony or go for JVC this time. Is the SXRD degradation issue totally fixed or still a hit and miss thing?
I have not heard of any degradation on newer models for a long time now. I have had a VW550/675 for almost two years now and there is no degradation of contrast at all. I think Sony started to take measures with the VW520 model and forward.
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Sony VPL-VW550 + custom HDR gamma curves | DNP Supernova 08-85 116" 2.35:1 | Pioneer SC-LX89 | AppleTV 4K | Zidoo X20 | PS4 |
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post #2008 of 2040 Old 12-02-2018, 11:00 AM
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Originally Posted by BakeApples View Post
I don`t think there's a dedicated thread for calibrating the 550 but i do know that some users (myself included) have had great success with uploading custom HDR gamma curves to the 550. I run these myself for HDR content and i think they are great! Much better than the built in HDR10 curve IMO.

I am not sure if the download links for those curves are still working but if you want to try them, you can start by reading these threads
https://www.avsforum.com/forum/24-di...l#post55223982

https://www.avsforum.com/forum/24-di...l#post55273698
Thx @BakeApples for the help but the tool is no longer available and so is the Sony Image Director software (I'm VERY interested in getting the Image Director to adjust my gamme settings for my SDR set)
I've heard about those specific gamma settings but I wanted to know what is the good process to do an HDR calibration properly.
When you calibrate a SDR projector, you throw some patterns with grayscales from 10% to 100%, then color patterns (75% and/or 100%), etc etc.
For HDR/REC 2020, I found patterns but they are like 10% window patterns ... I'm confused about those and don't know how to use them.
I'll keep looking
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post #2009 of 2040 Old 12-02-2018, 05:15 PM
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Originally Posted by danam View Post
Thx @BakeApples for the help but the tool is no longer available and so is the Sony Image Director software (I'm VERY interested in getting the Image Director to adjust my gamme settings for my SDR set)
I've heard about those specific gamma settings but I wanted to know what is the good process to do an HDR calibration properly.
When you calibrate a SDR projector, you throw some patterns with grayscales from 10% to 100%, then color patterns (75% and/or 100%), etc etc.
For HDR/REC 2020, I found patterns but they are like 10% window patterns ... I'm confused about those and don't know how to use them.
I'll keep looking
I've can send a link from my storage of them if that is allowed.
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post #2010 of 2040 Old 12-06-2018, 02:29 AM
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Originally Posted by PsychedelicBreakfast View Post
Hi all,

I have a problem I want some advice on. My father has a Sony VPL-VW550ES. The projector is connected to a McIntosh MX122 processor with a 5-7 meter cable. The entire system is isolated from the the main electrical grid using via an Furman 'online' UPS.

When we first got the projector, its HDMI port (we only use one of the two) failed and the MX122 processor's port also died. We got both of them repaired under warranty and the dealer said that it was probably...
I just bought the projector last month and the exact same thing happened. Power went off but my HT was connected to an online UPS with twice the power factor capacity so the power to the units was there but the projector gave out a bursting sound and some sparks came out. The Hdmi Cable, Projector Inputs and Source input in the Receiver were all out. Contacted Sony and they replaced the board with warranty but still now haven't found the reason behind it. They requested me to use the "HDMI 2" port cos if it fails "HDMI 1" port will work but the vice versa is not possible. Also check whether the cable you use is capable of 18gbps, I have a suspicion that my previous HDMI cable which was 10.2 gbps (My bad I didn't check it and neither did my HT vendor) somehow overloaded and caused this issue.



Regards,


Pras

Projector: Sony Vpl-vw550es, Screen Size: 165"
LCR: 3 x JBL Synthesis SAM2LF + SAM1HF + SAM12X
Surrounds: 4 x Revel w283, Atmos: 2 x Revel C763L
Subs: 2 x SVS PB-2000, Receiver: Arcam AVR390
HTPC: I7-8700k, 32gb ram, RTX 2080ti

Last edited by forsaken13; 12-06-2018 at 02:39 AM.
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