Originally Posted by alebonau
yeah however after owning the projector nov2015 to april 2016 rec2020 and a firmware update came along. so I cant see why rec2084 and another firmware update fixing things like the auto iris that doesnt work with hdr.... cant be sorted ?
Reread, according to JVC, those things aren't broken, so they won't be fixed. The firmware update JVC provided was to fix the EDID because it would cause a black screen/no image with the Samsung player. And as for Rec.2020, I'm kind of suprised they did it, but my best guess is that slipped through the cracks because it's not a firmware update.
agree, am an engineer too, a qualified professional one, 20+ years across many industries. if i had this kind of attitude to our customers I wouldnt be in the role I am now. I agree the changes to fix past issues dont seem complex. my unit is still under warranty. am not sure it is standard for giant companies. as mentioned sony for instance are pushing through what would be considered features back flushing them to units that never came with e.g. HLG and DV as they have reported and they have a record of doing so.
DV is not coming to projectors, it's a Dolby problem not a Sony/JVC problem.
JVC also have a record of doing so with updates and fix they provided with the 2015 units and same with say CMD fix being provided so dont understand this new approach. one approach could build loyalty and delight customers the new approach just building bad blood and especially amongst the early adopters with what are $000's units we arent talking chicken feed here. we all cant support their line of thinking that we should be just dumping and upgrading. and if thats their new approach I'm not sure how many people will be too keen to jump on board in the future. it sure has left a bad taste...
I agree that they could, and that they should, but that's not the way JVC operates. But there's nothing new about this, this is SOP for JVC since probably before the RS1. The only thing really different now is the pace of change in the industry around JVC. For a long time there was really nothing to update too. With the RS1, there really wasn't much for "features", it only had to deal with Rec.709 content, it had no DI, things were much simpler then. If it's EDID worked, if it could select different sources and sync to them, that's all there was.
And that's really probably the problem with JVC (and likely Sony as well), they're still stuck in a mindset from an era where you could release a display product, and there weren't going to be any feature/functionality changes that would affect it for years. I suspect JVC's display team hasn't really caught up to the fact that they're now working in an ever changing world, the RSx00 line is really the first line from JVC that have had this problem with "missing features" that could be easily added via firmware.
Originally Posted by alebonau
hi mike, i am totally understanding where its a significant change e.g. adding HDR to non HDR projectors is a big deal e.g. output and all else goes with it. but stuff where its enabling auto iris or the 2084 or switching why not. am not asking for significant things like low lag gaming or anything or anything else major to back flush.
Except adding HDR is not a big deal, as we've proven with our own work on the forum, HDR support is just another EOTF, it wouldn't be hard, certainly no harder than not disabling the DI for HDR or auto-switching to a user mode.
Originally Posted by VideoGrabber
One thing that strikes me is how on every product cycle, a large number of JVC customers here at AVS make a big leap of faith, by pre-ordering new projectors, sight unseen. That demonstrates a large amount of goodwill on their part, and benefits JVC significantly. A lot of very well informed end-users get them right away, and talk them up. Thus resulting in even more sales for JVC, rapid market penetration, and an installed base that other potential customers will be exposed to. Plus LOTS of peer-level product support, that JVC doesn't have to provide or pay for.
I'm not sure I'd call it goodwill so much as knowing what to expect. I know I don't particularly like JVC as a company for their policies, I don't really feel any goodwill toward them, or any sort of loyalty. But I'm considering an RS540 or 640 preorder because I basically know what I will get. With the exception of a few rare turds JVC has dropped (like the ones with the lamp problems), a new JVC is pretty much always basically like an older JVC, but with more contrast and just overall better performance. So people jump, and it's usually for the slightly better contrast.
However, just because they have HAD a dedicated following in the past doesn't imply that they will retain that, if people are not happy with the way they are being treated.
Unfortunately, there's nowhere to go. Sony has about the same indifference to it's customers, and they have more serious issues, actual defects (factory zone alignment, posterization, banding and degradation) that have gone unfixed for years, Epson just really isn't competitive against the midrange JVCs, and DLP just gave up the market all together. I said in this thread or another recently, I really don't think there's much loyalty to JVC here, and if someone else really brought out a competitive product and treated their customers better, people would jump, but that's not the market we live in.