Originally Posted by stanger89
Look, all I was saying is that Optoma US serves the US market. The number of their customers affected by a bug related to 50Hz power is likely in the ones since their entire market is based on 60Hz power. Now Optoma US doesn't manufacture these machines, Optoma Taiwan/Coretronic manufactures one machine for the world, so universal power support isn't something Optoma US intentionally designed in, it's just what they got from headquarters (a cost saving measure as it's cheaper to build one design with universal power than multiple designs for different markets). Now given that, Optoma US probably determined that the 50Hz bug doesn't affect their users, it probably decided the cost of testing integrating, testing and supporting the new firmware wasn't justified. It could even be that Optoma US was never provided the firmware, perhaps Optoma Taiwan decided it would only be provided to 50Hz countries, so maybe it wasn't even Optoma US's decision.
Expecting them to change that position on principle, for one person, regardless of how right or justified it might be, is naive. You have to consider that your use case is very abnormal, Optoma US doesn't serve/market worldwide. We all naturally want our issues to be resolved, but Optoma's running a business and perhaps resolving your particular issue isn't as simple as you might think. I'm not condoning it, and if I were your dealer, I'd probably have offered pay to ship it back, especially since you had the foresight to confirm before you opened and used it. I've seen much bigger issues, that affect much larger groups of people go unresolved. Optoma is a budget brand, and I'd expect (but not approve of or condone) budget service from them.
Doesn't make it right, doesn't mean I like it or condone it. It just means I choose to move on and not get upset by such things, it's just not worth being upset and attacking people over it.
Ok, I appreciate your response, very well put. However it's not just the shipping I'm faced with, I also purchased a mount that only works for that unit and 50 feet of fiber optic cable and of course that's another expense that I'm going to have to bite.
And if I hadn't insisted with their lousy tech support, I would have been charged a 15% restocking fee, even though both the dealer and Optoma were wrong.
I'm now directly in contact with Optoma Taiwan, we'll see what happens. They're researching the issue. At least they are very polite, not like that jerk of a manager at Optoma US. That's what I'm talking about, once you experience other cultures like I have, you realize how much hate is in America and it truly saddens me because I never wanted to leave but it detoriated so much, staying would truly have been insanity.
Thanks for your measured response, now let's move on and go back more specifically to the UHZ65 instead of Optoma and their service.