Originally Posted by rwestley
JVC should hand deliver another one to you ASAP. What happened to Q.C. check. These defective units have to be costly for JVC. Two out of two being defective is not a good sign. Heads should roll over this!!!
Originally Posted by markmon1
Why not relay this info? I think it might say a lot as to where you're coming from.
Originally Posted by markmon1
I don't think there are any unique QC issues that will be resolved. The situation of getting a bad unit is no worse than if you ordered up an RS640, RS540 etc. If the unit's bad, advanced replacement exchange happens. so it's not like QC will all the sudden improve over time. The same is true of Sony projectors. Lots of folks receive the unit and it works fine. You never hear from them. A few folks receive something and when it's not working they come on the forums posting about it looking for a solution.
I do think JVC Q/C has dropped in the last 2 or so years. But I don't think there's a short term QC problem on the new line that's going to be solved if you wait. Luckily, JVC's warranty and service is excellent and they take care of you. You won't be screwed or left with a dead unit. They're not super difficult to convince there are problems (like Sony is). And if you're in USA, then you're covered by advanced replacement which means a new unit comes to you, you swap and put the old in the shipping container and send it back. None of this sending in your new projector for a 6 week repair.
Advanced replacement, unless your unit is dead, you dont have to be without and send anything back.
While the 640, 990 and 9900 had lense lottery problems, were issues with the last gen better or worse than the current product release? I saw 8 x990s and only the one i bought for myself had the bad lense. That being said, i concur the e**** 4 units had much better optics but they lacked the other improvemenrs(?) of the eshift 5.
Imho, the next concern at JVC might be the friendlyness of the advanded replacement program.
I have previuosly noted how this time kast year i was made to wait two months for a replacement, a delay which was not due to product availability. When i reached out to jvc customer support in Florida, i confirmed the delay in my replacement was due to ONE person. At the time i was warned to not to make too much noise or my customer service could suffer.
Not being one to keep a low profile when it comes to my idea of fairness, i was indeed made to suffer, but not because i had bought from the wrong dealer, but rather because this jvc person is notoriously vindictive and refused to approve my replacement. I was able to resolve my issue only after a letter writing campaign to senior jvc executives and the AG offices in Delaware and New Jersey.
This same JVC person is also notoriously vindictive with dealers, threatening revocation of their access to jvc product, such that some dealers may be unable to speak out without fear of retribution.
It gets worse. This jvc person has a close relationship with a prominent dealer on our forums. This dealer has leveraged their relationship with this jvc person, to do harm to other jvc dealers. Not only to thwart competition by seeking to have dealerships revoked, but to also forward a narrative that it matters which dealer you choose to purchase your jvc product. Maybe that narrative is true if this dealer and this jvc person conspire to undermine the customer service effectiveness of other dealers.
I dont know which is more perverse or corrupt, this jvc person or this dealer many mistakenly see as their friend.
Perhaps one good outcome from this whole NX affair might be the canning and replacing of this jvc person with someone who does not liken himself as jvc's Tony Soprano. Someone who understands jvc benefits much more, from a strong and diverse dealer ecosytem, rather than the current power play of a single dealer to leverage more market share at the expense of others.
I dont know why Javs suffered more trouble with jvc in his part of the world, but it seems clear what might be wrong with jvc usa.
I hope every owner of the new NX projectors is able to quickly resolve any issues they may have.