A few things to address here:
1) This is the exact scenario I described in another thread where the ability to import drives with existing data on them is vitally important to know. (ie it isn't just a feature used during the initial implementation, it is also crucial during disaster recovery)
Originally Posted by spectrumbx
With any other solution, OP would have lost all of its data given the compounded failures and issues he is facing.
2) That is simply not a factual statement. Having lost his OS drive (not part of his storage pool) and one member of his pool, he would only have lost his OS drive (not all data) if he was running RAID-5 or RAID-6. Looking at most of FlexRAID's software competitors, only a handful of them stripe data, so just like FlexRAID, in the event of a failure, only the data on the failed drive(s) should be lost, not all
of the data as you claim. I'm also under the impression that with most other competing parity products that the OP could have recreated his pool and restored the lost data once he had the OS reinstalled, resulting in no data loss beyond what was on his OS drive.
3) In defense of FlexRAID, their support model isn't that unusual, nor is the concept particularly bad. It does
make the actual product cheaper, and it does
still allow you to get additional support if needed. It's actually similar to Windows. The support you get with Windows is laughable, and in most cases you're better off just scouring technet yourself. But you can pay
for premium support and actually correspond with a useful human being if that's what you want/need. That said, I do think FlexRAIDs implementation of that support model is lacking for reasons noted above (established community isn't sufficient for support, documentation is lacking and Brahim's "curtness" can be off-putting to some)