Why can't i get 4k? (prime,netflix) - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 10 Old 05-13-2019, 05:40 AM - Thread Starter
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Why can't i get 4k? (prime,netflix)

I cant for the life of me get 4k working on my PC. Please help me figure this out.


I have tried netflix and amazon prime and they never go above 1080p.
I have tried the w10 netflix app,edge and firefox.


My specs are

w10 pro
I7 8700k
1080 ti
vizio 2018 p65-f1
cox cable 300Mbps (wired)


Thanks
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post #2 of 10 Old 05-13-2019, 05:42 AM - Thread Starter
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Originally Posted by williewonk View Post
I cant for the life of me get 4k working on my PC. Please help me figure this out.


I have tried netflix and amazon prime and they never go above 1080p.
I have tried the w10 netflix app,edge and firefox.


My specs are

w10 pro
I7 8700k
1080 ti
vizio 2018 p65-f1
cox cable 300Mbps (wired)


Thanks
Sorry cant figure out how to edit post...
But i also have the pc going through a yamaha 383 reciever and i did make sure that im hooked up arc and not hdmi5 limited to 1080p on tvs ports
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post #3 of 10 Old 05-13-2019, 06:16 AM
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Quote:
Originally Posted by williewonk View Post
Sorry cant figure out how to edit post...
But i also have the pc going through a yamaha 383 reciever and i did make sure that im hooked up arc and not hdmi5 limited to 1080p on tvs ports
This may be the problem. Try plugging the PC directly to the TV ports 1-4. Make sure Full UHD color is enabled for that port. Do a speed test on the PC to make sure you are getting enough bandwidth. Make sure the Netflix account subscription allows 4K/HDR. Check the display settings in Windows to make sure it detects your display as HDR compatible. Check the cable and make sure it is a "Certified Premium High Speed" cable. Word for word.
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post #4 of 10 Old 05-13-2019, 06:46 AM - Thread Starter
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Originally Posted by skschatzman View Post
This may be the problem. Try plugging the PC directly to the TV ports 1-4. Make sure Full UHD color is enabled for that port. Do a speed test on the PC to make sure you are getting enough bandwidth. Make sure the Netflix account subscription allows 4K/HDR. Check the display settings in Windows to make sure it detects your display as HDR compatible. Check the cable and make sure it is a "Certified Premium High Speed" cable. Word for word.

Thank you ... I recently rearranged my room and i ended up using different hdmi cables on different devices than i previously was . I swapped the hdmi cables back to the way they were and now i have 4k , but its weird that same hdmi cable plugged into the ps4 pro still gets 4k..Oh well problem solved..



Thanks skschatzman
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post #5 of 10 Old 05-13-2019, 06:54 AM - Thread Starter
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Oh and i forgot while googling i read it could be that microsoft dropped hvec support without you downloading it from the microsoft store . So it could be that because i also downloaded and installed that right before the hdmi cable swap.
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post #6 of 10 Old 05-13-2019, 10:30 AM
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Hevc support is now a paid option for win10. You have to pruchase it from store.

On the other hand, I don't believe Netflix or Prime is using Hevc anyway.

Sent from my Pixel 3 using Tapatalk
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post #7 of 10 Old 05-14-2019, 02:50 AM - Thread Starter
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I did have to pay for the HEVC but it was only a dollar. Netflix's own site says that it's needed for w10 to stream 4k and links to the Microsoft store. I suspect that that missing this codec was the cause of not getting 4k in edge or netflix app.


I am too new to post a link to netflix's HEVC page telling you it's a requirement for w10 but just :


Google I'm not seeing Ultra HD 4K titles when I browse Netflix.
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post #8 of 10 Old 05-14-2019, 08:29 AM
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Originally Posted by Foxbat121 View Post
Hevc support is now a paid option for win10. You have to pruchase it from store.

On the other hand, I don't believe Netflix or Prime is using Hevc anyway.

Sent from my Pixel 3 using Tapatalk
Really?? Wow, is this to use it with "official" apps liek Netflix? Because it doesn't matter for something like Lav or Kodi right?
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post #9 of 10 Old 05-14-2019, 10:01 AM
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The HEVC video extension app works for apps that depend on Windows to decode the video such as the default Windows Media Player, Movies & TV app. Hevc decoding was part of the Win10 before but was pulled about 1 year ago after one of the update.

The reason behind this is that not many people were using it. It makes sense for Microsoft to save a few pennies and ask those who do use it to pay for the license fee. Same story when they pulled WMC out of the OS.
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post #10 of 10 Old 05-14-2019, 02:02 PM
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Originally Posted by Foxbat121 View Post
The HEVC video extension app works for apps that depend on Windows to decode the video such as the default Windows Media Player, Movies & TV app. Hevc decoding was part of the Win10 before but was pulled about 1 year ago after one of the update.

The reason behind this is that not many people were using it. It makes sense for Microsoft to save a few pennies and ask those who do use it to pay for the license fee. Same story when they pulled WMC out of the OS.
I see thanks, too bad they didn't leave WMC as a paid add on.
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