Best Buy Institutes Contactless Curbside Pickup Today - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 30 Old 03-22-2020, 05:40 AM - Thread Starter
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Best Buy Institutes Contactless Curbside Pickup Today

Best Buy has implemented several changes that allow it to continue to operate during this trying time. With work for home becoming the new normal, and home entertainment becoming the main way to fight off boredom, electronics are considered a necessity. But the current coronavirus situation demands a new way of doing things. Today, Best Buy sent an email outlining several immediate changes (effective Sunday, March 22, 2020):

- Contactless curbside pickup at all Best Buy locations

- Large items such as TVs will be delivered to the doorstep, but not brought inside of homes

- Employees working at Best Buy stores are doing so voluntarily, and are receiving extra pay


Full Best Buy Email:

"To Our Customers,

Across the country these past several days, you have come to our stores to buy the technology and household necessities that are so valuable at a time like this. We remain determined to continue to serve you and are announcing today a new way of making our stores accessible while even further enhancing customer and employee safety.

In our stores

Beginning Sunday, March 22, we will offer contactless curbside service at all locations across the country where state or local laws allow. Rather than ask you to come into our stores, any items you order on BestBuy.com or the Best Buy app will be delivered to your car curbside. If, for any reason, you didn't order the product in advance and the product is in stock in the store, one of our employees will be more than happy to go get it in the store and sell it to you while you remain in your car. This service also extends to returns and exchanges, the period for which has been extended on most products so that you have more time. Only employees will be allowed in the store, but we are determined to serve you as fully as we can. Unfortunately, we are temporarily unable to continue our product trade-in and recycling services.

For those who want to continue shopping with us online or on the app, we will, of course, still get you what you want.

In your home

As you know, Best Buy works in millions of customer homes each year, and we have long been proud of the services we provide. Because of the increased concern for you, your families and our employees, we have made the decision to suspend currently scheduled installations, haul-aways or repairs for large items like refrigerators, freezers, washers, dryers and TVs.

Beginning Monday, March 23, we will no longer deliver these large products into your home and will, instead, offer free doorstep delivery. This means we will take the item as close as we possibly can to the front door of your home without bringing it inside. We know that this change will be inconvenient, and we are truly sorry. It was made with our employees' and your best interests at heart. If you have an order scheduled for installation in the next 30 days, please expect an email or text from Best Buy about your delivery options.

Employees

Speaking of our employees, everyone working right now is doing so on a voluntary basis, and all hourly employees who volunteer are receiving a temporary pay increase. Additionally, anyone feeling sick is told to stay home, and they will be paid for that time. Finally, anyone exposed to a confirmed case of COVID-19 is also told to stay home, with pay, and we are paying employees who may need to stay home to care for their children.

All of us at Best Buy are grateful that so many states and localities believe we are an essential business, allowing us to continue to serve you when you need it most. We thank you for your patience and loyalty and look forward to continuing to provide you with the technology and home essentials you require to stay connected and work and learn from home. Thank you.
"

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Editor, AVS Forum

Last edited by imagic; 03-22-2020 at 05:44 AM.
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post #2 of 30 Old 03-22-2020, 05:59 AM
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they kind of started this yesterday at the best buy in my home town. they were limiting customers in the store. my mother needed a new modem, so she ordered it and just picked it up outside.

she said it was really easy and worked well.


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post #3 of 30 Old 03-22-2020, 06:00 AM
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What I have failed to see, is Best Buy address specifically being able to drop off a laptop to be worked on, as if 3/22/20.



We know that there's curbside pick up available. But as of 3/22, what about curbside drop off. I'd like to see best Buy specifically enumerate that that's available or not for laptop repair. Yes, I know I can all them... but this is about what they are or are not being made public through their web site info....

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post #4 of 30 Old 03-22-2020, 06:02 AM - Thread Starter
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Originally Posted by See The Light View Post
What I have failed to see, is Best Buy address specifically being able to drop off a laptop to be worked on, as if 3/22/20.

We know that there's curbside pick up available. But as of 3/22, what about curbside drop off. I'd like to see best Buy specifically enumerate that that's available or not for laptop repair. Yes, I know I can all them... but this is about what they are or are not being made public through their web site info....
That is an important question/point, if I can get an answer I will share. Let me know if you come up with anything.
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post #5 of 30 Old 03-22-2020, 06:18 AM
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Got the email yesterday from them. Just going to wait to get my 2020 model TV until they can deliver and set it up. Just easier to deal with if upon opening the box damage is found and it needs to go back. I'll just be getting a 65 inch UHD set (along with a Panasonic 9000) and moving the 55 UHD set (and the Oppo 203) to another location. It can wait. The room where it's going is my UHD room (but I only have about 9 UHD movies) and I have bigger screens (with projectors) in my main system and the master bedroom. So it's no rush. If I wanted curbside delivery for something like that (vs. a local store), I have lots of choices. When Best Buy delivered my washer and dryer just over 6 years back, the dryer display would go on and off at certain times (including for a drop when they set it up) and then they came back and just swapped it out a couple of months later.
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post #6 of 30 Old 03-22-2020, 10:49 AM
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I feel for the elderly if any of their major appliances break, such as refridgerator, stove, washing machine, etc. BB will not install, only deliver to doorstep. That will create even more stress on those most vulnerable to the virus, as they cant physically install by themselves.
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post #7 of 30 Old 03-22-2020, 12:20 PM
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Quote:
Originally Posted by wxman View Post
I feel for the elderly if any of their major appliances break, such as refridgerator, stove, washing machine, etc. BB will not install, only deliver to doorstep. That will create even more stress on those most vulnerable to the virus, as they cant physically install by themselves.
Good points. A purchase often involves taking away the old appliance and hooking up the new one. BB and others will have to figure out ways to safely cope, or lose business. The good ones, the smart ones will figure it out.

Cheers and stay safe.

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post #8 of 30 Old 03-22-2020, 12:33 PM
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Quote:
Originally Posted by wxman View Post
I feel for the elderly if any of their major appliances break, such as refridgerator, stove, washing machine, etc. BB will not install, only deliver to doorstep. That will create even more stress on those most vulnerable to the virus, as they cant physically install by themselves.
Yes - that includes me unfortunately. The local supermarket chain (Publix) has special hours to help - https://corporate.publix.com/about-p...shopping-hours

I'm hoping that not too long after the recommended CDC guidelines of 15 days that things begin to open up. Has god to be a horrible burden on restuarant owners and workers with just take out now. The place I go most often (I cook 6-7 times/year whether I need to or not) is in an outdoor mall. It's not a chain and they have a big menu and the food is reasonable (they own a more expensive restaurant next door). The rent from what I understand is $19k/month. The question is how long can they survive it it goes on long term. That impacts the workers too. I see long-term catastrophic results if it goes on much beyond the end of April (even guidelines like 50% capacity they had just before take-out only are tough - the stress shows on the face of the worker's who have to deal with car payments, rent, etc.).

The impact will go all the way down the chain. Less people will be buying things (unless it is a necessity) and the longer it goes on the deeper holes are dug for individuals that will impact things sold by stores like Best Buy for a longer period of time.
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post #9 of 30 Old 03-22-2020, 12:38 PM
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Won't really help in shelter in place states. Ohio was added to the list, today.

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post #10 of 30 Old 03-22-2020, 12:39 PM
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Quote:
Originally Posted by wxman View Post
I feel for the elderly if any of their major appliances break, such as refridgerator, stove, washing machine, etc. BB will not install, only deliver to doorstep. That will create even more stress on those most vulnerable to the virus, as they cant physically install by themselves.

That had crossed my mind as well.. So far Home Depot and Lowes have not posted anything about discontinuing large appliance delivery, set up and haul away. I'd imagine you have to call to check. The other issue is what if you have a fridge that needs a repair? Will in-home service still be available from large and family owned small businesses alike? As far as Best Buy goes, I did try its curbside service yesterday after I ordered a pair of headphones online. The order was ready in less than 20 minutes and the curbside pickup went smoothly. Of course yesterday was only day one for my local BB. What happens if a store gets a large volume of orders on a given day remains to be seen. I can't fault BB at all for the policy. Under our governor's shelter at home order, its stores would have likely closed anyway and this workaround is designed to protect employees and consumers alike.
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post #11 of 30 Old 03-22-2020, 01:21 PM - Thread Starter
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Won't really help in shelter in place states. Ohio was added to the list, today.
Actually, electronics are considered an essential business. So the way things are playing out, these steps allow the stores to continue to (nominally) serve customers. Apparently Gamestop is arguing that since it sells mouses and keyboards, it qualifies as essential as well. But in the end it's places like Staples and Best Buy that are considered essential because they supply appliances, communications, computing, etc. which are essential if you need to work remotely etc.
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Good points. A purchase often involves taking away the old appliance and hooking up the new one. BB and others will have to figure out ways to safely cope, or lose business. The good ones, the smart ones will figure it out.

Cheers and stay safe.

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Also the abundance of grocery delivery services are a godsend and I for one am thankful for them fighting the crowds/germs to deliver to people like me.


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Actually, electronics are considered an essential business. So the way things are playing out, these steps allow the stores to continue to (nominally) serve customers. Apparently Gamestop is arguing that since it sells mouses and keyboards, it qualifies as essential as well. But in the end it's places like Staples and Best Buy that are considered essential because they supply appliances, communications, computing, etc. which are essential if you need to work remotely etc.
Same with Office Max/Depot. With many people working from home their stock of office and computer supplies and equipment would be a necessity. I think that the definition of "essential" becomes rather obvious at some point.
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Quote:
Originally Posted by wxman View Post
I feel for the elderly if any of their major appliances break, such as refridgerator, stove, washing machine, etc. BB will not install, only deliver to doorstep. That will create even more stress on those most vulnerable to the virus, as they cant physically install by themselves.
Quote:
Originally Posted by Panson View Post
Good points. A purchase often involves taking away the old appliance and hooking up the new one. BB and others will have to figure out ways to safely cope, or lose business. The good ones, the smart ones will figure it out.

Cheers and stay safe.
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post #15 of 30 Old 03-22-2020, 07:48 PM
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Same with Office Max/Depot. With many people working from home their stock of office and computer supplies and equipment would be a necessity. I think that the definition of "essential" becomes rather obvious at some point.

I need the Apple store to open back up I need the new MacBook Air released last week.


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I need the Apple store to open back up I need the new MacBook Air released last week.


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Yes - that includes me unfortunately. The local supermarket chain (Publix) has special hours to help - https://corporate.publix.com/about-p...shopping-hours

I'm hoping that not too long after the recommended CDC guidelines of 15 days that things begin to open up. Has god to be a horrible burden on restuarant owners and workers with just take out now. The place I go most often (I cook 6-7 times/year whether I need to or not) is in an outdoor mall. It's not a chain and they have a big menu and the food is reasonable (they own a more expensive restaurant next door). The rent from what I understand is $19k/month. The question is how long can they survive it it goes on long term. That impacts the workers too. I see long-term catastrophic results if it goes on much beyond the end of April (even guidelines like 50% capacity they had just before take-out only are tough - the stress shows on the face of the worker's who have to deal with car payments, rent, etc.).

The impact will go all the way down the chain. Less people will be buying things (unless it is a necessity) and the longer it goes on the deeper holes are dug for individuals that will impact things sold by stores like Best Buy for a longer period of time.
I imagine those people stressed out about not being able to make their car payment would be even more stressed out if their mom, sister, or significant other was dead. There's a good reason things are shut down. The reason they need to stay shut down is because too many people ignored the shut down orders and are still causing the virus to spread. Everytime you see images of people enjoying a beach filled spring break outing, you can rest assured they just wasted your week of isolation and added 1-2 more weeks to it.

Personally, I'd like everything to get shut down and the army/national guard out patrolling the streets shooting salt rocks at anyone that leaves their house.
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Best Buy Institutes Contactless Curbside Pickup Today

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post #19 of 30 Old 03-23-2020, 07:41 AM
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Increased work from home scenarios has to be leading to an increase in sales for modems, routers, webcams, etc.
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Human life and health is valued higher than any electronic device or appliance you may need.

Here's the BS that I can't deal with. So you want them to install appliances inside people's homes and risk infecting the inhabitants or visa versa? You do realize that you could be a carrier and not know it for up to 2 weeks that you are spreading it around before symptoms pop up?

And then if someone finds out they're infected and it gets traced back to that one time a Best Buy employee came to install a TV, or a refrigerator or a heater and then social media is out to crucify Best Buy on how they could ignore social distancing and only care about their business? And then law suits pop up and you have a media frenzy and damage control going on.

BB is responsible for 1000's of employees and tens and thousands of customers indirectly. They need to take the best measures that least impact human life negatively.

Life is tough. I am not photographing no events at least we are in the clear. My work is off for at least the next 6 weeks. Even if someone called and asked to shoot a wedding in the month of April, I'll politely decline. No way am I taking a chance of getting infected, or worse, passing it on to people who come in contact with me.

We have the internet. Order online. Get the items delivered. Look up tutorials on YouTube on how to install/use any appliance/device/electronics. You'll be fine.

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post #21 of 30 Old 03-24-2020, 09:09 PM
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Quote:
Originally Posted by imagic View Post
Actually, electronics are considered an essential business. So the way things are playing out, these steps allow the stores to continue to (nominally) serve customers. Apparently Gamestop is arguing that since it sells mouses and keyboards, it qualifies as essential as well. But in the end it's places like Staples and Best Buy that are considered essential because they supply appliances, communications, computing, etc. which are essential if you need to work remotely etc.

So if a Strip Club sells mice and keyboards, they're essential too??

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post #22 of 30 Old 03-27-2020, 09:14 PM
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^^They're essential because they serve food. Many have buffets, steak dinners, etc? :-)

i haven't been in one since around 2005 so maybe things have changed

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post #23 of 30 Old 03-29-2020, 08:46 AM
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I am waiting for the epidemic to be over and everything going on SUPER SALE!
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Quote:
Originally Posted by Mike Lang View Post
Increased work from home scenarios has to be leading to an increase in sales for modems, routers, webcams, etc.
Ya, probably along those lines. If you don't all ready have internet to your quarters, probably would be difficult to get installed in many locations, under current conditions.

My wife has her iPad and uses Face Time with family in FL, IL, GA. Other family, it is e-mail. All our electronics related items, came from BB. Except our Laptops, where went factory direct and cell phones with local US Cellular.

Three weeks ago, I had to replace my Canon printer with another Canon. Our local BB store was still open. Nice they now have curbside and can still get items.
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post #25 of 30 Old 03-31-2020, 06:48 AM
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Human life and health is valued higher than any electronic device or appliance you may need.
...
We have the internet. Order online. Get the items delivered. Look up tutorials on YouTube on how to install/use any appliance/device/electronics. You'll be fine.
If only life was so black and white...
My parents are in their 80s in FL and the nearest family members are 500 miles away so if their refrigerator broke then yeah, I'd want someone to deliver and install a replacement.
...taking all precautions of course to protect both my parents and the installers.

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post #26 of 30 Old 03-31-2020, 06:32 PM
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Ya, probably along those lines. If you don't all ready have internet to your quarters, probably would be difficult to get installed in many locations, under current conditions.

Indeed, I was considering switching to less expensive internet then decided that I shouldn't mess with it since it's working.


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post #27 of 30 Old 03-31-2020, 07:47 PM
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I am waiting for the epidemic to be over and everything going on SUPER SALE!
That will be another 30-45 days unfortunately.
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post #28 of 30 Old 04-01-2020, 10:26 AM
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That will be another 30-45 days unfortunately.
You sound like Mr. T.......Prediction...........lol Unless you have inside info.......

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post #29 of 30 Old 04-01-2020, 10:31 AM
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You sound like Mr. T.......Prediction...........lol Unless you have inside info.......

best buy guy said april 30th at the earliest yesterday when i went to ho pick up SW RoS


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post #30 of 30 Old 04-01-2020, 03:06 PM
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Shouldn't this topic be in the circumscribed corona virus discussion cesspool ?

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