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post #181 of 201 Old 03-18-2017, 11:23 PM
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Quote:
Originally Posted by voltageGSR View Post
Was leaning towards curved at least for the front row....
I'm fairly new to the world of home theater seating but my understanding was that curved seats are typically used when your row of seats is wider than the actual view screen. How big is your screen?
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post #182 of 201 Old 03-19-2017, 08:37 AM
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Quote:
Originally Posted by Justin Morgan View Post
I'm fairly new to the world of home theater seating but my understanding was that curved seats are typically used when your row of seats is wider than the actual view screen. How big is your screen?
I would've gotten curved if I had the room. If you are just casually watching TV or sports with people, it makes it easier to talk with one another. Also, I have the loveseat option in the middle of mine and I don't really like that one of the seats has no arm rest attached to it so it is lighter weight and prone to moving around or sliding easier. Also the controls are in between the love seat and hard to access, rather than being on the left arm. Photos of my setup are on the previous page
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post #183 of 201 Old 03-22-2017, 10:33 AM
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Has anybody sat in or purchased the Seatcraft Serenity by chance? I love the style of this seat but have no idea about the comfort.
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post #184 of 201 Old 10-11-2019, 09:11 AM
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Sorry to bring back an old thread, but I though an update would be good.

Here are my initial 2 posts. This one and the one right after it. https://www.avsforum.com/forum/32-th...l#post27915585

I bought a Seatcraft setup 5 years ago, and was pleased with it at the time. 5 years later, I had expected that I would still own it, but I have recently sold it. Here is my experience. The seats were nice and comfortable. However, over time, the padding compressed more than I expected it to. It never got uncomfortable, but it was less so after 4 and a half years of use. Another problem was the bonded leather. Never again. It was an upgrade option, but it wore out much more quickly than I would have expected. The surface began to flake off after 3 years of use, and got progressively worse over time. I should have paid for real leather.

The powered seats worked fine the whole time I had them. I installed base shakers on each seat, and was very pleased with the results. I mounted a board to the frame under the seat. I kept the shakers when I sold the seating. Two of the shakers impacted the mechanical frame as the seats reclined, and were slightly damaged. But there were no issues with functionality. I noticed that I did a better job of mounting the other two so that they never touched the meta frame. Next time, I will check full movement of the chairs as I mount the shakers. I moved the recline lever in the middle to the side, and was happy enough. (one seat had a lever while the other 3 had buttons due to the configuration of the seating.)

If I had it to do over, I would have raised my budget and bought something of higher quality. I replaced these seats with a couch that is much more comfortable and should last a lot longer. As I had originally planned, they would have been fine as a back row in a home theater, or for occasional use, but I would not recommend them for daily use due to the padding not holding up. Comparing my seat to the kids and wife's seats, I could definitely tell the padding was more compressed on mine.

I haven't built my home theater yet, but when I do, I'm going to at least double my budget on the theater seating. My primary focus will be on padding that will last, and my secondary focus will be on a finish that will resist wear. I can highly recommend electric seats over manual recline. The ability to adjust to an exact position is great. We did the same with our new couch. One other thing I might look to do differently is the placement of the table, and cup holder. As it was with the old seats, both could not be used together. Putting the table in the arm covered up the cup holder. I never knocked my cup off of the slick table, but I always felt like I was going to.

The neck pillow was great. Made the seats more comfortable. In my new couch, the head portion is adjustable with a motor, just like the seats. I'll definitely look for that as a feature in future theater seating.
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post #185 of 201 Old 10-23-2019, 11:25 AM
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Thanks for the update to your original post. I was strongly considering buying from 4seating, and still might. Your long term review tells me a lot about what to expect over time.
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post #186 of 201 Old 10-23-2019, 07:05 PM
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What model are you looking at



Quote:
Originally Posted by carlosinseattle View Post
Thanks for the update to your original post. I was strongly considering buying from 4seating, and still might. Your long term review tells me a lot about what to expect over time.
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post #187 of 201 Old 10-23-2019, 10:28 PM
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I was considering the Colosseum set or the Republic set. But I went out today and sat on a bunch of sofas liek that and realize they aren't really big enough for me. Maybe I'm wrong.
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post #188 of 201 Old 10-24-2019, 08:51 PM
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My experience was great when I ordered my seats last spring everything happened as expected and in the timelines provided. However when I received the seats I found out the measurements on the 4seating.com website were off, way off. This row was supposed to be 116" wide it was only 96"



So I decided the easiest fix was just to order another seat and that's where things went south. I was advised that they would deliver my seat in 7-9 business days which I questioned since the first order took 3 1/2 months but I figure ok. Well when it didn't arrive that fast I wasn't really to surprised but my first surprise was that you can't email 4seating.com lol, seriously?? So I called them three times all three times they said someone would call me back...nothing. So today I called and asked for a manager none available. About a half hour later I did get an voicemail stating the seat was in production and should ship next week. It is coming form Mexico so could get hung up in customs for up to three weeks. She advised she would keep me posted each week until I received the seat. Honestly i'm not that unreasonable had they told me this from the get go I would have been fine but for an internet company not to have an email address available for customer service and the lack of callbacks, well that is simply unacceptable.

FWIW I bought my front row recliners from @HTmarket and their customer service has been top notch from my first questions last spring, to my meeting last month to look at the seats in person, to the email exchange last week when they agreed to hold my order until 11/1 so I could get the carpet installed. I cannot recommend them enough, a class act for sure!

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post #189 of 201 Old 11-15-2019, 10:34 AM
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I just received and installed a Seatcraft Vienna multimedia sofa. The leather is "Leather 7000", which is the premium-level version of top-grain leather (top 30% of hides), and has 2.2D memory foam over the springs (versus the 1.8D standard in consumer-grade furniture). I am very happy with it, but then again I've only had it less than a week. I purchased from 4seating.com and through a cashback site was able to get an additional 8% back. After 4seating's discounts and the cashback, final price is almost half of what is being offered by the competitors. I had considered going with Stargate, as they seemed to be open to price-matching and seem to have excellent reviews, but they did not have any in stock. I have nothing bad to say about 4seating, personally. That being said, my order went smoothly and there really wasn't much of any reason to involve anyone from a customer-service perspective. The sofa was shipped 24 hours after I ordered it and was delivered by the freight company exactly 1 week later, as estimated. It was packaged well and there was no damage. I did quickly call them to understand where one plug went together, as it wasn't documented, and the agent was able to quickly answer my question. My personal feeling, if you're going with something simple (like a multimedia sofa) and standard, with high-grade materials that aren't prone to easily damage, aren't going to need custom production, etc. then I wouldn't have much concern going with 4seating - you are likely to get the best price and quickest shipping. Good luck to anyone ordering, I hope this was useful information.
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post #190 of 201 Old 11-15-2019, 01:57 PM
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FYI: Stargate is own by 4seating.com

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post #191 of 201 Old 11-16-2019, 07:00 AM
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I had a client that I sent to Stargate (local brick and mortar at the time) and they picked out some Jaymar seats and placed their order with down payment. News hit the internet that Stargate was going under. My client was able to reverse the charges with their bank, they contacted Jaymar directly who told them that their seats were ready but Stargate owed them money before they would ship. They worked out payment directly and have their chairs. The one valuable asset of Stargate their website, was sold off to 4seating. I’m not sure if everyone was made whole at the end.
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post #192 of 201 Old 11-17-2019, 07:57 PM
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Good information on Stargate, I was not aware of that. Glad I didn't spend much time agonizing over that decision, especially since my reason was because I was apprehensive about doing business with 4seating.com . Reading my post, it may appear that I was giving 4Seating a very good review. While I thought it important to be fair about what they did well for me, I was really more trying to get across that my situation was so vanilla and without challenge, that it's hard to use it as any sort of yardstick to measure a company by. Does anybody know if they actually own Seatcraft? When I sent a question to Seatcraft early on in my selection process, it was replied to by a guy from 4seating, so it kinda seemed that way.
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post #193 of 201 Old 11-18-2019, 08:47 AM
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Quote:
Originally Posted by Michael Charkowski View Post
Good information on Stargate, I was not aware of that. Glad I didn't spend much time agonizing over that decision, especially since my reason was because I was apprehensive about doing business with 4seating.com . Reading my post, it may appear that I was giving 4Seating a very good review. While I thought it important to be fair about what they did well for me, I was really more trying to get across that my situation was so vanilla and without challenge, that it's hard to use it as any sort of yardstick to measure a company by. Does anybody know if they actually own Seatcraft? When I sent a question to Seatcraft early on in my selection process, it was replied to by a guy from 4seating, so it kinda seemed that way.
4 seating owns seatcraft. Stargate was independently owned and went out of business about 5 to 6 years ago and 4 seating bought the domain and lists etc, we had a chance to buy but I passed on it. Many orders that were placed with stargate at time were in limbo especially palliser not being fulfilled as they had not paid Palliser for months so they would not ship their orders. My company HTmarket ended up helping out most of the palliser customers by helping fulfill there orders after they chargeback stargate and matching pricing etc especially those who had used cc cards. stargate had a couple customers who deposited with check with stargate and many of those folks lost money. We helped on those also by fulfilling these orders. The moral of the story is that the company you place the order with is just as important as the product itself especially with long lead time orders. The other lesson is never pay by check or wire unless the shipping is right away. You should always pay by cc card if you can as that offers a layer of protection.

Regards,
Alan Hutchinson
HTmarket.com

PS: I might add, HTmarket will be celebrating 20th anniversary in 2020, we opened in summer of year 2000. I am proud to be still around and profitable offering good customer experiences.
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post #194 of 201 Old 11-20-2019, 09:01 PM
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So the 4seating.com saga continues...today which is 6 weeks to the day from when they told me I would receive my addl seat which was due to incorrect dimensions data on their web suite I received the seat, yes just the seat, no back, no arm just the seat bottom. Emailed them at 10am CST which is 8am their time and never heard back

To say I am loosing my patients would be an understatement! The seats are high quality and very nice with really good prices but the customer service is terrible. They have not kept one update commitment they have made. I have spent hours trying to track down what is going on and now this! all I can say is buyer beware!

And another kicker its been nearly 2 1/2 months since it was determined the dimension info for these seats was incorrect on their web site and they still have not corrected it!

On a positive note if you want an example of some of the best customer service I have seen give Tom @HTmarket a call he has been awesome!! Very accommodating on delivery and since placing my order I have never contacted him he has always reached out to me to insure where we were at and what could he do to help, just a great experience!

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post #195 of 201 Old 11-21-2019, 06:17 AM
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Can you return the 4seating order? File a dispute with your Credit Card company? HTmarket also sells bolt down seats. Maybe even the same seats and can get you the one you need.

You should also file a complaint on the BBB website, https://www.bbb.org/us/ca/la-habra/p...ints#304779776


I did a little investigation and found that 4seating and HTmarket use many of the same pictures for their bolt down seats here are two pics one from each site:
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post #196 of 201 Old 11-21-2019, 08:16 AM
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Quote:
Originally Posted by BIGmouthinDC View Post
Can you return the 4seating order? File a dispute with your Credit Card company? HTmarket also sells bolt down seats. Maybe even the same seats and can get you the one you need.

You should also file a complaint on the BBB website, https://www.bbb.org/us/ca/la-habra/p...ints#304779776


I did a little investigation and found that 4seating and HTmarket use many of the same pictures for their bolt down seats here are two pics one from each site:
Thanks for the plug, we have some bolt down ones in stock, they actually ship from Minnesota, probably have them in a few days, it's not the ones in that photo but others.

Regards,
Alan

PS: reach out to Tom, they are called star rockers
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post #197 of 201 Old 11-21-2019, 09:53 AM
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Quote:
Originally Posted by HTmarket View Post
Thanks for the plug, we have some bolt down ones in stock, they actually ship from Minnesota, probably have them in a few days, it's not the ones in that photo but others.

Regards,
Alan

PS: reach out to Tom, they are called star rockers
Shipped from MN would have been nice LOL

The reason I went with 4seating.com in the first place was I was looking for a specific look that I only saw there. At this point I have 4 and 1/3 seats in my possession so starting over is unlikely. I still hope it works out and suspect it will I just cannot believe in this day and age that poor customer service can seem acceptable practice to a company. I am looking forward to getting my front row seats from HTmarket only another couple weeks carpet goes in the theater on Dec 5th

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post #198 of 201 Old 11-21-2019, 11:30 AM
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Hello,

Not much of a poster on this forum, but I'm considering a Seatcraft setup and have been researching on the 'Net. My wife and I drove up to 4seating in La Habra in early November. Met with a rep name 'Dario' (actually their photographer from his business card). Looked at and sat in seats and settled on the Kodiak in a 3-seat sofa configuration. This was mostly due to my wife's desire(s).

Dario mentioned the Kodiak comes with the flip-down middle and promised to verify by Monday (we were there on a Saturday). He also said he would have one of the sales associates named 'Clara' take it from there.

Monday comes and goes, along with Tues, Wed, Thurs, etc., and no contact. I called Clara and a few days later, she called and left a message they would have an answer 'by Monday'. 'Monday' has long since passed...

At this point, I'm not overly impressed with 4seating's customer service -- and I haven't even bought anything yet!

So, I'm looking further. Problem is, my wife is pretty particular about the 'looks' and color -- she doesn't like the typical '3 seats with armrests' look and wants a particular color (gray). I'm having a hard time finding something she likes.

BTW, here's a couple of e-mail addresses for 4seating: [email protected] and [email protected]. I just sent an e-mail this morning, so we'll see if there's any response.

Regards.
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post #199 of 201 Old 11-22-2019, 12:21 PM
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Well two days after my email and a day after I left a VM I got a call yesterday afternoon they advised they are trying to determine what happened with the seat back and the arm for the chair and the will get back to me by cob on Monday...we shall see

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post #200 of 201 Old 11-28-2019, 09:43 AM
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Well two days after my email and a day after I left a VM I got a call yesterday afternoon they advised they are trying to determine what happened with the seat back and the arm for the chair and the will get back to me by cob on Monday...we shall see
Here's the response...

"I wanted to let you know that the vendor made an error and they are making the missing parts. They are estimated to ship out by the end of the week. I will keep you updated."

So the vendor made a decision just to send a seat bottom? Right.

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post #201 of 201 Old Today, 07:49 PM
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I purchased the Seatcraft Anthem 3 seat sofa via Amazon in May. I had it in my driveway within about a week and I am still quite pleased with it and the quality. The only negative thing I can say is that it was listed at a lower price on their site so I reached out to ask them why that was, they ended up refunding me the difference. The entire process was very positive and I plan to buy another 4 seats from them within the next few weeks.
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