I have been surprised by what happened here. I had the completely opposite experience.
I purchased a set of 4 x Apex Two Tone motorized seats. I was in LA for a conference and stopped by back in May to try out different models. I ordered over the phone when I got back to Texas. It took exactly 11 weeks to for them to call me to tell me it was ready to ship. I told them to wait a few more weeks because my theater took a LOOOOONNG time to finish.
The customer service I experienced was great in person and over the phone. I have had the seats installed now for 45 days and they look and feel great! The 7000 Leather is really nice. The first thing people comment when they walk into my theater (besides the led lighting) is how nice the seats are.
I know it has only been 45 days, so far I'm extremely happy with the purchase.
Speakers: L/C/R: Ascend Sierra Towers (Raal) / Ascend Horizon (Raal) Subwoofers: 2 x JTR Captivator 2400ULF Surrounds: Revel S16(4) / Atmos: RSL C34e (4)
Video: JVC RS2000, Lumagen 4444, 132.8" SeymourAv 2.40:1 with dual roller masking to 16:9
Other: Anthem AVM60 / DSonic M3a 2800-7 / Crown XLS 1002 (2) / Kaleidescape Strato S, XBOX One X, ATV4k, UB820, Elan G1, 2x GC-100-18R