I have mixed opinions about my experience dealing with Roman at rtheaters.
I live 45 minutes away from the warehouse and paid a visit back in February. Clearly, I loved the Escape 1019's over the 1017s. I did like the lit cupholder feature of the 1019s, and despite Roman telling me it would be a distraction, as long as it can be turned off, problem solved.
Not everything has been great with my experience thus far...
I sent in payment for two Fusion 1019 chairs at the end of February.
It is now nearly two months later and I have no chairs.
Now, granted, Roman told me up front that due to the Chinese New Year the 1019 chairs would be delayed. The initial promise he made was the first week of April.
I was tempted to just buy the 1017 chairs, which were in stock, but Roman told me to hold on because I would only be waiting a few short weeks later for the better chairs.
Well, delivery promises dropped from the first week of April to mid-April. I was told last week that the seats would probably be here this week, but it's already Wednesday...and...well....nothing.
I am not going to sit here and bash Roman or rtheaters. To Roman's credit, communicating with him is very easy and he always responds promptly. I have no doubt that I am dealing with a reputable company based upon the many replies in this thread.
However, had I known I would be waiting weeks on end for the 1019 chairs to arrive when I was willing to take the 1017s, I would have done things differently. I shouldn't have been told that the wait would be short.
I just finished a home theater in my basement, but really have not had the chance to enjoy it, because I am sitting on a desk chair that is very uncomfortable. Nearly two months post payment and still waiting on chairs to arrive seems rather.....inconvenient. So, please excuse me for coming here and venting a bit when everyone else seems to have had a more positive experience.