I heard if you refuse delivery you might be on the hook for additional shipping charges.
Heard from whom?
Whoever you decide to purchase from you may want to ask how they handle delivery and damages (if any).
In our specific case, you want to make sure that someone is there to accept a delivery, so all the boxes are inspected to ensure that there are no damages. If you find a problem, let's say a box was penetrated with the forklift, you should ask the driver to open this box and inspect the furniture. Any damages need to be recorded, and noted on the paperwork you are signing at the delivery. If the damage is minor, we suggest accepting the delivery, and we would help to resolve any issues, and do minor repairs if necessary. If the damage is not minor, you can refuse that particular piece. Again, the customer would need to make sure that all the damages are recorded, and pictures are taken. That piece would come back to our warehouse, where we inspect the furniture, and will file a claim with the tracking company. Meanwhile we will send a replacement piece.
Bottom line - if the proper procedure is followed you would have zero out of pocket expense, and will get taken care of.
If there are damages, and none of the notes, pictures, etc.. are made at time of delivery, we would have no recourse, and cannot file a claim with the trucking company. In this case it would be customer's responsibility to do so.