Here's my Stargate Cinema horror story:
I am an owner of four Row One Plaza powered home theater chairs in leather match. I purchased from Stargate Cinema before they went out of business and sold their website to another company. They had great customer service before going out of business. When one of the chairs kept chipping off the wood frame when closing, they ordered a new one for me. Unfortunately, it took a few weeks since it was coming on a slow boat from China (literally). Stargate even got in touch with Row One to figure out the alignment problem and I presume it was fixed in later models. Fast forward to 3 years later.
While using one of the chairs (one which we actually rarely used over the past 3 years), the motor burned out and is stuck in the open position.
I had purchased an extended warranty through Montage Furniture Services from Stargate. The Saw Enterprise tech came out (after a one month wait for an appointment), fiddled with the chair and determined that the motor was burned out. How she figured that out, I don't know. The power transformer still showed green and all she did was unplug and plug in the motor connector underneath the chair. She didn't even open up the chair to make sure all the connections hadn't come loose. Montage authorized to order a new motor. What we didn't know was that Stargate had gone out of business and another month came and went before I contacted Montage again. They referred me to their "Out of business" department and they decided that they don't want to cover the claim and would gratiously refund my $169 warranty cost.
After I refused to accept their $169 offer to refund the extended warranty price, I tracked down the manufacturer (Row One and Okin America) and contacted them to order a new motor. It would cost $188.50 for the new motor. I emailed Montage and was told that they can't order the motor; they depend on the original seller to do this and since they can't do it, they would rather refund me $1091.12 (the retail price of the chair) than to repair it.
At this point, I will probably take their offer. Doesn't anyone have a tech manual on how to replace a burnt out motor for these chairs??? How do I even get the motor loose so that I can at least close the recliner?
Jeff Parkinson - Please PM me a price to fix my chair if I can get the motor
Alan Hutchinson - Do you still carry the Row One Plaza powered chair?