Took a leap of faith and ordered 4 of the Southamptons, 2 on the right side in a loveseat configuration. Was very concerned about buying without being able to try. This based on going to local showrooms and trying out many different models of Palliser and others. The different models had very different feels to them. The Vox in particular had lumbar support I really liked. Some of the really firm ones, where they channel your legs, was not comfortable to me. Would I get lucky enough that the model I picked from HT Market was a good fit? So I mentioned the Vox I liked and Alan recommended the Shampton and I went for it...
Seats showed up in a few days in my driveway on a pallet. Delivery company was good and called ahead as I asked. Took me about 90 mins. to take down to basement and place them right, doing this by myself. Having a helper person might be a better idea. At least one of the boxes had damage on the corner(s). The seats were all in perfect condition. The packaging (boxes) appears to be robust enough that it prevented any seat damage even with a little box damage.
The power cords are extra long, very smart. I had my contractor run a not-quite-to-code power cable under my carpet to the center of the chairs. Hooked up a simple power strip to this and plugged each chair into that. Shoved the power strip up into the empty space below one of the chairs. The assembly was super easy. The seats are very comfortable - firm but a little soft as advertised. My lumbar support fear is gone now. I can dial in the exact recline position I want. My wife and kids are extremely happy. The overall width of all 4 chairs is a great fit in my 16' wide room with some room on both sides for aisles.
Overall I'm highly impressed. The leather is nice, the chairs are sturdy, etc...I think the value is definitely there at $3K and Alan did a great job designing these. He and his team also directly answered a lot of questions I had. Saved me a boatload of money vs. buying Palliser. Actually, I might have never bought these kind of chairs without this pricing because $5K+ for Palliser just felt like too much money to me even with the expensive basement finish job I just did. So now I'm sitting in some very comfortable H.T. seats instead of some crappy couch or whatever. Long term durability will remain to be seen, but I'm very hopeful on that too.